Program Coordinator

Job summary

The Program Coordinator oversees residential and day service operations, including staff scheduling, performance management, and regulatory compliance. They are responsible for directing support staff to provide person-centered care while ensuring the effective use of resources and maintaining accurate documentation.

Job details

Who we are: Pulford Community Living Services is a not-for-profit organization that provides community-based residential support to person with intellectual disabilities. At Pulford, we foster an environment that encourages personal growth and independence, empowering each individual to live a full life. Guided by our core values of Dignity, Safety, Respect, and Integrity, we are committed to creating an equal and inclusive world where everyone has the opportunity to thrive. Join us in our mission to bring communities together, promoting and empowering individuals to lead fulfilling lives. Position Summary: The Program Coordinator supports individuals we serve in residential/day service settings. They must be a passionate leader who can successfully assist in directing supervisors and support staff to provide high quality services to individuals we support. In addition to ensuring the overall health and safety of the people we support, the Program Coordinator also ensures the effective and efficient use of available resources and will follow through with all job duties consistent with the agency mission, vision, and values. Responsibilities Operations & Administration * Oversee scheduling, staffing coverage, and on-call coordination * Ensure compliance with licensing, safety, and regulatory requirements * Maintain accurate documentation (reports, incidents, case files) * Develop and adjust service strategies based on individual progress * Monitor program effectiveness through consistent communication with stakeholders * Report concerns, risks, and required changes to senior leadership * Direct supervisors and support staff in delivering structured, person-centered services * Translate individual plans into daily service execution and measurable outcomes * Identify service gaps and implement corrective actions Staff Leadership * Conduct performance reviews and address performance or conduct issues * Provide ongoing training and real-time support to frontline teams * Assist in the recruitment, hiring, training, supervision, coordination and performance of Direct Support staff and Managers Financial & Resource Management * Monitor program-related expenses and individual financial support * Approve time sheets, payroll inputs, and related administrative processes * Supervise completion of social allowance annual reviews and income tax Stakeholder Coordination * Liaise with families, community partners, management, and external agencies * Maintain consistent communication across internal teams and departments Requirements Experience * Minimum of 3 years' experience in a leadership role managing staff is required * Experience handling staff performance, conflict, and service delivery issues * Background in community services, healthcare, or residential support is an asset Education * Bachelor’s degree in a related field is preferred * Equivalent combination of education and experience will be considered Qualifications and Skills * Clear decision-making in fast-moving environments * Strong communication (written and verbal) * Ability to manage competing priorities without losing structure * Practical problem-solving and sound judgment Additional Requirements * Valid Class 5F Manitoba driver’s license * Access to a reliable vehicle * Availability for evenings, weekends, and on-call rotation Why join us? * Comprehensive on the job training * Continuous training for skill development * Cell phone allowance * Perks programs * Goodlife Corporate memberships * Flexibility * Great work culture * Referral Program * Health and Dental benefits * Pension Plan Additional Details: Status: Full-time, Permanent Work Hours: 80 Hours Bi-Weekly – days, evenings and weekends (on-call and drop-in requirements) Closing Date: Until Filled Salary: DOQ Work Location: Winnipeg, MB Interested? Please visit our website at https://pulford.ca/employment [https://pulford.ca/employment] and click the Apply Now button. We thank all applicants for showing interest in joining Pulford; however, only those selected for an interview will be contacted.

What you’ll do

The Program Coordinator oversees residential and day service operations, including staff scheduling, performance management, and regulatory compliance. They are responsible for directing support staff to provide person-centered care while ensuring the effective use of resources and maintaining accurate documentation.

Requirements

Candidates must have at least 3 years of leadership experience in a relevant field, with a background in community services, healthcare, or residential support preferred. A bachelor's degree in a related field is preferred, and a valid Class 5F Manitoba driver's license with access to a vehicle is required.

Benefits

• Comprehensive on the job training • Continuous training for skill development • Cell phone allowance • Perks programs • Goodlife Corporate memberships • Flexibility • Great work culture • Referral Program • Health and Dental benefits • Pension Plan

Listed skills

• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff leadership
• Performance management
• Scheduling
• Conflict resolution
• Regulatory compliance
• Case management
• Financial management
• Stakeholder communication
• Decision-making
• Problem-solving
• Person-centered care
• Incident reporting
• Training and development
• Resource management
• Administrative coordination
• Follow Through
• Stakeholder Coordination
• Valid Driver's License
• Management
• Decision Making
• Communication
• Income Tax
• Leadership
• Problem Solving
• Operations
• Performance Review
• Referral Marketing
• Resource Management
• Coordinating

Job areas

• Social Services
• Management & Leadership
• Healthcare
• Administrative
• Program Coordinator
• Policy and Planning Managers
• Managers, All Other