Turn real user behavior into product decisions — AI-driven UX insights for better releases
Salt Lake City, UT
Pulse Labs bridges AI and UX to help teams build better products. We help product, UX, and research teams understand how people actually experience their products through real-world research across surveys, interviews, evaluations, observations, and in-app experiences. Our AI-powered platform makes it easier to capture, analyze, and surface user insights so teams can make faster, more informed decisions. From participant sourcing to research execution and insights, Pulse Labs provides end-to-end research solutions built for speed and scale. Our global B2C and B2B panels connect teams with diverse, vetted participants, while our research platform and professional services support studies across web, mobile, smart devices, automotive, and other real-world environments. Trusted by leading organizations across technology, retail, automotive, logistics, and manufacturing, Pulse Labs combines flexible research methodologies, AI-powered tools, enterprise-ready security, and hands-on expertise to help teams turn real user feedback into meaningful product improvements. Since 2017, we've been at the forefront of user experience innovation, combining AI-powered tools with real user feedback to streamline research and surface insights quickly.
Remote · United States
The Director of Research Services will drive the performance and growth of the business unit by setting strategy, managing P&L, and overseeing key client relationships. They will lead a team of Account Managers and Sales professionals while partnering with cross-functional teams to deliver integrated research solutions.
