Operations Support Representative- Retail One - Prince George

Job summary

The Operations Support Representative is responsible for collecting, entering, and tracking data while maintaining accurate courier documentation. They also perform administrative tasks and troubleshoot handheld package scanners and related equipment to ensure continuous operation.

Job details

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Description Hours of work: Monday – Friday, shifts including weekend. Shifts will vary flexibility required, 30 hours per week Location: 1631 1st Ave, Prince George BC The Operations Support Representative collects, enters, and tracks data used in reporting and prepares manager reports and maintains documents to ensure document accuracy and proper completion. The representative troubleshoots and maintains handheld package scanners and related inventory / equipment to ensure continuous operation.Responsibilities Enter billing and shipping data and reconciles Chain of Signature (COS) documents. Prepare, collect, track, and store courier documentation Collect, track, and store courier documentation in the Red Bin to ensure document quality and completeness Prepare the Red bin to be sent to the Hub in the evening Complete administrative functions Track 407 transponder usage logs to ensure all transponders are returned Prepare reports for managers to ensure accuracy Test and maintain an inventory of replacement batteries for handheld package scanners Replace consumed batteries Send malfunctioning scanners for repair to external repair vendor. Answer emails and resolve document completion issues with Lead Hand, managers, and scanner repair vendors Experience 3 months experience working with computers / technology (e.g., word processors, document management systems, scanners, etc.) 3 months experience troubleshooting for scanners and printers Skills Operations ProceduresDocument ManagementComputer Operations Standards and ProceduresLanguage Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. POSTING DETAILSLocation: 441 - Prince George Working Conditions: Retail Center Environment; Warehouse Environment Posting Number: 69967 Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact TalentCOE@purolator.com. To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

What you’ll do

The Operations Support Representative is responsible for collecting, entering, and tracking data while maintaining accurate courier documentation. They also perform administrative tasks and troubleshoot handheld package scanners and related equipment to ensure continuous operation.

Requirements

Candidates must have at least 3 months of experience working with computers or technology, such as word processors and document management systems. Additionally, 3 months of experience in troubleshooting scanners and printers is required.

Listed skills

• Data entry · Preferred
• Troubleshooting · Preferred
• Inventory management · Preferred
• Administrative Support · Preferred
• Reporting · Preferred
• Billing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Data entry
• Document management
• Troubleshooting
• Inventory management
• Administrative support
• Reporting
• Scanner maintenance
• Billing
• Shipping documentation
• Operations procedures
• Report Writing
• Administrative Functions
• Artificial Intelligence
• Communication
• Document Management Systems
• Word Processing
• English Language
• Warehousing
• Operations
• Resume Screening
• Troubleshooting (Problem Solving)

Job areas

• Logistics
• Administrative
• Retail
• Customer Service & Support
• Retail Support Representative
• Unclassified Specialized Occupation

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