Représentant de centre d'expédition - Sur Appel

Job summary

The representative is responsible for communicating effectively with internal partners and customers while maintaining a positive and professional demeanor. They must ensure compliance with corporate policies, safety standards, and attendance requirements while providing excellent customer service.

Job details

It’s not a package. It’s a promise®. As Canada’s leading integrated freight, package, and logistics provider, we’ve been helping promises get where they need to be for more than 60 years. How does the magic happen? The journey starts with you. The places we go, the elements we brave, the promises we deliver – it’s all possible because of our people. So, whether you’re looking to build new skills, make an impact in your community, or inspire your team, we go there for you. Responsibilities Communicating in a positive manner with Head Office, local management, Drivers, warehousing staff, account managers and other Corporate partners orally and in writing Listening to customers and key partners Communicating to customers and key partners in a positive manner Personal Responsibility and Accountability Compliance to all Corporate Polices and Procedures (including uniforms) Adhering to all Safety Standards Being on time/attendance Living the Purolator Values Representing the Purolator Values to Customers and key partners and, other duties as assigned by management Key Areas of Focus Customer service orientation Ability to problem solve Excellent in relationship building Experience and adaptation to using technology Excellent communication skills Takes personal responsibility and accountability for actions and situations 3-12 Months Customer Service Experience preferred 3-12 Months Retail Experience preferred 3-12 Months using technology/ POS system Experience preferred Ability to lift 70lbs./stand for 3 hour intervals Professional communication skills: oral communication (telephone and in person) Written communication; and listening skills Proven track record of personal responsibility and accountability- including attendance, uniform compliance and attention to detail Experience working in a team environment and independently an asset Experience working in an environment with safety standards an asset" Language Requirement: Proficiency in English is required for this position due to the frequent communications that must be conducted in English with various stakeholders. This requirement is justified by the nature of the responsibilities and operational needs. POSTING DETAILSLocation: 565 - St. Laurent Hub Working Conditions: Retail Center Environment Posting Number: 69570 Purolator is an equal opportunity employer committed to diversity and inclusion. We welcome all qualified applicants and provide accommodations during the recruitment process upon request. Purolator complies with Canadian law in all recruitment practices. During pre-screening, we may use an Artificial Intelligence (AI) tool, supported by human oversight, to efficiently manage tasks such as resume screening and candidate matching, enabling our team to connect with qualified candidates faster. Personal information is used solely for recruitment and managed in accordance with privacy legislation. For AI-related inquiries only, contact [email protected]. To apply, visit our Careers Page. We recognize that employees and their families are essential to our success. We strive to provide a safe, healthy, and supportive workplace, ensuring the right people have the tools they need to thrive. Every day at Purolator is an opportunity to connect with colleagues, customers, and communities to make a positive impact. Learn more about our values at www.purolator.com.

What you’ll do

The representative is responsible for communicating effectively with internal partners and customers while maintaining a positive and professional demeanor. They must ensure compliance with corporate policies, safety standards, and attendance requirements while providing excellent customer service.

Requirements

Candidates should have 3-12 months of experience in customer service, retail, or technology/POS systems. The role requires the physical ability to lift 70lbs and stand for extended periods, along with strong communication and interpersonal skills.

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Teamwork · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Attention to detail · Preferred
• Safety Compliance · Preferred
• Communication · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Problem solving
• Relationship building
• Communication
• Technology proficiency
• POS system
• Accountability
• Teamwork
• Safety compliance
• Attention to detail
• Time management
• Oral communication
• Written communication
• Active listening
• Lifting Ability
• Artificial Intelligence
• Management
• Customer Service
• English Language
• Problem Solving
• Listening Skills
• Safety Standards
• Professional Communication
• Relationship Building
• Resume Screening
• Verbal Communication Skills
• Writing
• Detail Oriented

Job areas

• Customer Service & Support
• Logistics
• Retail
• Transportation
• Unclassified
• Unclassified Specialized Occupation