Guest Experience Agent, Banff Gondola

Job summary

The Guest Experience Agent is responsible for greeting guests, managing ticket sales, and providing information about the Banff Gondola and surrounding attractions. They also perform crowd management, handle financial transactions, and ensure work areas remain clean and organized.

Job details

At Pursuit, we offer more than just a place to visit, we create opportunities for our guests to truly connect with iconic destinations. Our experiences include world-class attractions and distinctive lodges, all designed to highlight the unique beauty of each location. Beyond that, we offer thoughtfully crafted restaurants, retail, and transportation services that help our guests immerse themselves fully in the experience. What ties it all together are the friendly faces you’ll find along the way, the thoughtful amenities, and the delightful details that make every visit feel personal and unforgettable. This job is posted as part of our seasonal hiring for Fall/Winter, starting in October 2026, full time and part time seasonal roles available! The starting wage for this role is $18.00/hour. ROLE & RESPONSIBILITIES Greet Banff Gondola guests Assisting with ticket sales, combo packages, questions, directions, and guidance in visiting our attractions and the Canadian Rockies Use a computerized ticketing systems to issue and process guest ticket Handles cash and credit transactions Validates tickets prior to boarding Performs crowd management and line control Be a Memory Maker for our programming events Solicit guest feedback Assist in keeping work areas clean REQUIRED SKILLS & QUALIFICATIONS A high level of customer service is paramount, along with attaining a high level of knowledge of the Banff Gondola, its interpretive stations, and the unique natural features and habitat of the area A high level of customer service and experience in guest services, or similar Attention to detail and good communication and listening skills with local and international guests and staff Second language skills highly advantageous Solid knowledge of the products and services available in Banff and its surroundings Accuracy and efficiency in handling large amounts of cash ($CAD and $US) and debit/credit transactions under fast-paced and busy conditions Work in a fast-paced environment and overcome guest objections Physical demands including constant use of hands, repetitive actions and speaking, sitting/standing for long periods of time, frequent bending/twisting and working outdoors To honour our commitment to be “Always Honest” all employees must consent to a criminal record check About Us: We're more than a hospitality and attractions company. We connect people to iconic places through unforgettable and inspiring experiences; Our team members included. Thoughtfully united by their unique power to inspire and invigorate, our collection of hotels and lodges, recreational attractions, ground transportation services, retail, food and beverage, sightseeing, tours, and travel products are tied together by iconic, destination-worthy locations in Alaska, Montana, the Canadian Rockies, Reykjavík and Costa Rica. Pursuit is a publicly traded company listed on the New York Stock Exchange under the symbol PRSU. As a member of the S&P SmallCap 600 index, we specialize in attractions-led hospitality, consistently generating revenue and delivering value to our shareholders. What will your work environment be like? At Pursuit, our locations are more than just a place to work – it’s a space where you can bring your whole self, collaborate with talented teams across departments, and build lasting friendships. We believe in fostering an environment where work and play coexist, so whether you’re tackling projects or enjoying our many perks, you’ll feel supported and valued. With a variety of great benefits, we’re committed to ensuring that your time with us is as fulfilling as it is fun. Our team shares a passion for adventure and an authentic desire to play host to the world. We are united by our connection to the people and places we’re lucky to call home. Our workforce is diverse. Our team members come here to embrace the extraordinary. To watch the sunrise and set each day in a place that, for many people, exists only in their imagination. To build career experience beside seasoned professionals a community of people who say ‘yes’ to adventure time and time again. To be a part of the #PursuitLife and live each day with purpose, turning moments into memories PURSUIT PERKS Join an inclusive, global team and make life-long connections Enjoy free access to Pursuit attractions and 50% off for friends Get discounts on hotel stays, dining, and retail Access subsidized mental health and wellness resources Equal Employment Opportunities Information Pursuit is an Equal Opportunity Employer committed to diversity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, gender, sexual orientation, disability, veteran status, and other protected characteristics. Pursuit places a high value on diverse backgrounds and experiences, recognizing that they serve as catalysts for creativity and innovation. We encourage individuals who are eligible to work in the country where the role is located to apply and join our inclusive team! We are working to eliminate barriers for applicants and team members from equity-deserving groups. If you can’t apply online or need accommodation during the application or hiring process, please contact our Talent & Acquisition Team at [email protected]. We thank all candidates for their interest; however, please note that only applicants selected for further consideration will be contacted directly.

What you’ll do

The Guest Experience Agent is responsible for greeting guests, managing ticket sales, and providing information about the Banff Gondola and surrounding attractions. They also perform crowd management, handle financial transactions, and ensure work areas remain clean and organized.

Requirements

Candidates must possess strong customer service skills, the ability to work in a fast-paced environment, and proficiency in handling cash and credit transactions. A high level of knowledge regarding the Banff Gondola and the local natural environment is required, along with the ability to pass a criminal record check.

Benefits

• Free access to Pursuit attractions • 50% off for friends • Discounts on hotel stays • Dining discounts • Retail discounts • Subsidized mental health and wellness resources

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Attention to detail · Preferred
• Cash handling · Preferred
• Communication · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Ticketing systems
• Communication
• Listening skills
• Crowd management
• Conflict resolution
• Attention to detail
• Interpersonal skills
• Problem solving
• Mental Health
• Management
• Customer Service
• Creativity
• Discounts And Allowances
• Sales
• Imagination
• Innovation
• Listening Skills
• Detail Oriented
• Honesty

Job areas

• Hospitality
• Customer Service & Support
• Retail
• Food & Beverage
• Guest Experience Agent
• Unclassified Specialized Occupation