Senior Specialist, Client Partnerships

Job summary

The Specialist, Client Partnerships manages day-to-day account operations, acting as the primary link between internal subject matter experts and clients. Key tasks include preparing client decks, tracking budgets, coordinating media buys, and ensuring all deliverables are accurate and on schedule.

Job details

COMPANY OVERVIEW: PUSH is a modern, independent agency built for where marketing is going next. We combine strong media fundamentals with forward-looking thinking across AI, data, and performance. Our teams are empowered, well-resourced, and encouraged to think critically, test boldly, and grow quickly. You will have direct exposure to senior leadership, meaningful client responsibility, and room to shape your career as the agency continues to scale. Our office sits in the heart of downtown Toronto. We run a hybrid model, two to three days in-office each week, because the best ideas still happen in a room together. POSITION SUMMARY: The Specialist, Client Partnerships, supports the day-to-day management of client accounts, acting as the connective tissue between subject matter expert (SME) teams, media operations, and finance so that plans, budgets, and reporting stay accurate and on schedule. This role owns the mechanics of account operations: assembling and formatting client-facing decks, tracking spend against budget, coordinating traditional media buys, and preparing estimates and invoices for review. The Account Manager works closely with the Account Lead and cross-functional teams to ensure every deliverable that reaches a client is accurate, on-brand, and on time, and is able to step in to lead or sustain a client meeting when the Account Lead is unavailable. KEY RESPONSIBILITIES Client & Meeting Support Prepare client status documents and attend client status meetings, tracking action items and following up on outstanding items Lead or sustain a client meeting when the Account Lead is unavailable, representing campaign status and next steps accurately Support reporting by overseeing campaign documents that outline performance against goals (ROI and KPIs) for internal review and client delivery Provide day-to-day communication with clients on routine updates, coordinating with the Account Lead on anything strategic or sensitive Deck & Documentation Ownership Own the assembly of client decks as each SME team (strategy, media, creative, analytics) populates their sections, ensuring formatting, branding, structure and story are consistent throughout Confirm all required content is accounted for ahead of internal review and client delivery; flag gaps or outstanding inputs to the relevant team Create and maintain deck templates so recurring reports and plans start from a consistent, on-brand base Media Planning & Blocking Charts Update blocking charts to reflect current media spend and impressions, maintaining both an internal working version and a client-facing version of media plans Align on timing with the project manager and internal teams to keep flight dates and assets on schedule Support the plan-to-approval process with clients, including preparing and creating media estimates Budget & Financial Tracking Oversee budgets across an assigned roster of clients, monitoring pacing/trending against the most current client-approved budgets and flagging variances early Maintain and evolve a consolidated budget tracking view spanning approved, contracted, actualized, and billed amounts in one place Review media invoices before they are sent to clients, checking for and flagging any material discrepancies between the original estimate and the month's billing Support timely monthly billing across all active client activity Traditional Media Buying Participate in traditional media buying (TV, Radio, OOH) by reaching out to media partners for contracts and proposals Review incoming partner proposals and contracts, and compile the information needed for the Account Lead or client to evaluate them Save and organize partner contracts, proposals, and supporting documentation on SharePoint in line with team file-naming and folder conventions DESIRED SKILLS Comfortable managing several concurrent workstreams and deadlines across multiple clients Strong attention to detail, particularly when reconciling numbers across plans, budgets, and invoices Clear, professional written and verbal communication for both internal and client-facing audiences Working knowledge of media planning fundamentals across digital and traditional channels Comfortable presenting to clients and fielding routine questions in real time Proactive in flagging risks (budget variances, missing content, timeline slippage) before they become problems Comfort with the evolution of AI tools and incorporating them into day-to-day tasks OTHER SKILLS Strong organizational and time-management skills Developing understanding of account management principles, strategies, and tactics Sharp attention to detail and follow-through Professional written and oral communication abilities Active listening skills Team player who offers help and flexibility to meet timelines Positive, solution-oriented mindset; comfortable asking questions and escalating appropriately EXPERIENCE 1-3 years of account management, media coordination, or client services experience (required) Experience supporting client-facing work, including deck preparation, budget tracking, or reporting (required) Experience or familiarity with digital marketing agency workflows (preferred) TECHNICAL EXPERTISE Working knowledge of digital media platforms (e.g., Google Search/Display, YouTube, Facebook/Instagram, DV360, Amazon) a plus Microsoft Office (Excel, PowerPoint, Word, Outlook) and SharePoint; strong Excel skills for budget tracking Comfortable learning and maintaining templated reporting and budget-tracking documents EDUCATION Post Secondary Education (required)

What you’ll do

The Specialist, Client Partnerships manages day-to-day account operations, acting as the primary link between internal subject matter experts and clients. Key tasks include preparing client decks, tracking budgets, coordinating media buys, and ensuring all deliverables are accurate and on schedule.

Requirements

Candidates must have 1-3 years of experience in account management, media coordination, or client services. A post-secondary education is required, along with strong proficiency in Microsoft Office and familiarity with digital media platforms.

Listed skills

• Time management · Preferred
• Project Coordination · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• Account Management · Preferred
• Data analysis · Preferred
• Microsoft Excel · Preferred
• Reporting · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Media planning
• Budget tracking
• Client communication
• Project coordination
• Microsoft Excel
• PowerPoint
• Media buying
• Reporting
• Data analysis
• Time management
• Attention to detail
• Digital marketing
• Traditional media
• Strategic thinking
• Collaboration

Job areas

• Marketing
• Creative & Media
• Data & Analytics
• Management & Leadership
• Administrative

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