Purveyor of Puzzles (Retail Sales Associate)

Purveyor of Puzzles (Retail Sales Associate) 🧩 We’re looking for the right fit - could you be our missing piece? Puzzle Lab is seeking a warm, thoughtful, and engaging Purveyor of Puzzles to join our growing team, supporting customer experience in our flagship store. This role is primarily based in our retail space, focused on creating meaningful, playful, and memorable in-store experiences for every person who walks through our doors. This role will start part-time, with potential for increased hours as we move into our busy season, with a mix of weekday and weekend shifts, including potential evenings during peak cruise ship and holiday seasons. About Puzzle Lab Puzzle Lab is a fast-growing wood jigsaw puzzle company with an underlying passion for art, innovation, and creativity. More than that, we're a friendly group of open-minded humans working together to create joyful experiences for our fans and customers. We pride ourselves in our consistent efforts towards environmental sustainability, support of local artists, and an ethical business model. Puzzle Lab’s vision is to awaken the inner child in all of us. In a world that feels faster, louder, and more serious every day, it’s easy to forget the simple joy of play. But play is where wonder lives; it’s where we reconnect with curiosity, delight, and our most human selves. Our work is about creating nostalgic and whimsical moments that bring people back, even briefly, to that childlike feeling of sincere awe and carefree discovery. Position Overview As a Purveyor of Puzzles, you play a key role in shaping the in-store experience at Puzzle Lab. You are often the first point of connection for our customers, helping guide them through our catalogue, sharing the stories behind our puzzles, and creating a welcoming, thoughtful, and playful environment. You’ll play an active role in supporting the overall success of the store, contributing to both customer experience and sales performance. This role is rooted in human connection. It’s about reading the room, meeting people where they’re at, and helping them find something that sparks curiosity, joy, or meaning. You’ll also support day-to-day store operations, including sales, merchandising, and maintaining a clean, organized, and inviting space. Puzzle Lab is a growing company, and many of our systems and processes continue to evolve. We ask that new team members first learn and feel confident in our current ways of working. Once you’re settled, your feedback and ideas for improvement are genuinely welcome. We’re a collaborative, evolving team, and responsibilities may shift gradually as you grow into the role and as the company grows. Any changes are always communicated clearly, and where appropriate, terms of employment are reviewed together. Key Responsibilities Customer Experience & Sales Create a warm, welcoming, and engaging experience for every customer Assist customers with puzzle selection, sharing product knowledge and recommendations Speak to the Puzzle Lab story, including our artists, materials, and process Process sales through our POS system with care and accuracy Help create moments of connection, curiosity, and whimsical delight in the store Work both independently and collaboratively to support daily store sales goals Stay aware of store performance and opportunities to better support sales through product knowledge, positioning, and customer connection Retail Operations Support day-to-day store operations, including opening and closing tasks Maintain a clean, organized, and well-presented retail space Assist with merchandising, restocking, and keeping track of inventory levels Support basic loss prevention through attentiveness and care Team & Store Support Communicate clearly and kindly with teammates Support a positive, collaborative team environment Jump in where needed during busy periods, including cruise ship days and seasonal peaks Preferred Skills & Qualities Strong attention to detail and pride in doing careful, accurate work Reliable, punctual, and organized Able to communicate clearly and kindly with teammates and customers Able to work independently while also being a supportive team member Friendly, calm, and thoughtful when interacting with customers Familiarity with tools like Slack, Google Workspace, Notion, or Shopify is an asset, but not required Willing to learn new systems, tools, and processes Comfortable working in customer-facing environments Previous customer experience or retail experience is an asset, but not required. We’re happy to train the right person Appreciation for creativity, play, and the care we put into supporting artists, each other, and the planet What We Offer $28/hour (certified living wage employer) Paid 30-minute lunch break each shift Collaborative, supportive, and creative work environment Opportunity to grow with a small, evolving company Cross-training and skill-building opportunities over time Staff discounts on Puzzle Lab and select third-party products How to Apply Please apply through our online application with: Your resume A brief cover letter telling us why you’re interested in the Purveyor of Puzzles role at Puzzle Lab The cover letter can be short and informal. We’re more interested in your care, curiosity, and interest in the work than a traditional cover letter format. Puzzle Lab is an equal opportunity employer. We are committed to building an inclusive and welcoming workplace and value diversity in our organization.

The Purveyor of Puzzles is responsible for creating engaging in-store customer experiences and guiding customers through product selections. They also manage daily retail operations, including sales processing, merchandising, and maintaining an organized store environment.

Candidates should be reliable, organized, and capable of clear, kind communication with both customers and teammates. While previous retail experience is an asset, it is not required as the company provides training for the right individual.

• Paid 30-minute lunch break • Staff discounts • Skill-building opportunities

• Customer servicePreferred
• OrganizationPreferred
• Attention to detailPreferred
• CommunicationPreferred
• Inventory managementPreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail sales
• Merchandising
• Inventory management
• Communication
• Attention to detail
• Organization
• Product knowledge
• POS system operation
• Team collaboration
• Retail Operations
• Product Knowledge
• Environmental Sustainability
• Notion (Software)
• Open Mindset
• Curiosity
• Willingness To Learn
• Slack (Software)
• Business Ethics
• Customer Service
• Creativity
• Sales
• Innovation
• Loss Prevention
• Retail Sales
• Google Workspace
• Detail Oriented

• Retail
• Customer Service & Support
• Sales
• Creative & Media
• Environmental & Sustainability
• Surveyor Associate
• Retail Sales Associate (General)
• Shop Sales Assistants
• Retail Salespersons

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week