Customer Service Representative

About QuadReal Self Storage Management QuadReal Self Storage Management is proudly owned and operated by QuadReal Property Group, a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. With locations across Greater Vancouver, Calgary, Guelph, and Greater Toronto Area, operating under the Maple Leaf Self Storage banner, we offer accessible, customized, and secure storage solutions for a variety of storage and moving needs. Focused on exceptional service, QuadReal Self Storage Management LP is committed to delivering value to its customers. www.mapleleafstorage.com About QuadReal Property Group QuadReal Property Group is a global real estate investment, development and operating company headquartered in Vancouver, British Columbia. Its assets under management are $98.5 billion. From its foundation in Canada as a full-service real estate operating company, QuadReal has expanded its capabilities globally for investments in equity and debt in both the public and private markets. QuadReal invests directly through operating platforms in which it holds an ownership interest and via programmatic partnerships. QuadReal seeks to deliver strong investment returns while creating sustainable environments that bring value to the people and communities it serves. Now and for generations to come. QuadReal: Excellence lives here. www.quadreal.com Role Description Work with our clients to recommend the very best solutions for their storage needs. Provide outstanding customer service in person, over the phone, and by email. Follow-up on inquiries, confirm reservations, rent storage units, prepare rental documentation, and update the client database. Sell/upsell high-quality retail merchandise such as boxes, locks, and other moving supplies. Complete daily administrative duties and reports. Collect rental payments and follow-up on outstanding accounts. Perform daily inspections of rental units to ensure that they are clean, properly locked and client-ready. Maintain property appearance by cleaning spaces, sweeping, removing debris, organizing moving carts, etc. Experience & Qualifications: A High School diploma and/or some post-secondary education A proven background in customer service and retail sales. Strong interpersonal, oral, and written communication skills. Proficiency in Microsoft Office and ability to learn new software applications. Energy, enthusiasm, and pride in your work. Demonstrated ability to work in a team environment as well as independently. Ability to work weekends. What we offer: A great career with an established company in a rapidly growing industry. Competitive wages and incentive/bonus programs. Career progression with vocational training, management sessions, and mentoring. A fun, caring, and supportive work environment. A comprehensive, non-contributory health and benefits package. A Company RRSP Savings Plan with employer contributions. Reasonable working hours - flexible shifts between 8:30 am and 6:00 pm. Life Insurance – two times your annual salary. Employee discounts on storage and merchandise. This job posting is for an existing vacancy within our organization. The expected hourly range for this role is $19 – $21. Based on the position, QuadReal offers a competitive total rewards package in addition to the base pay, which may include a performance-based incentive plan, comprehensive health & dental benefits, pension plan, and paid time off. The actual salary offered will take into consideration a wide array of factors including, but not limited to, the individual’s skill, experience, education and training, the market compensation of the role, and the consideration to internal equity. We value diverse experiences and perspectives. Even if your skills don’t align 100% with the listed qualifications or salary range, we encourage you to apply – you may be a great fit for this role or others in our community. Applicants may also be considered for alternative positions within the organization where their qualifications and experience align more closely with available opportunities. We use artificial intelligence (AI) technology — alongside human review — to assist in screening and assessing applicants for this position. Our recruitment team remains involved in all decisions. Candidates must be legally authorized to work in Canada as the company does not provide work permit sponsorship for this role. Note to Recruiters: QuadReal and Parkbridge do not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to QuadReal, directly or indirectly, will be considered QuadReal property. QuadReal will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for engaged services to submit resumes. QuadReal Property Group will provide reasonable accommodation at any time throughout the hiring process for applicants with disabilities or for those needing job postings in an alternate format. If you require accommodation, please advise the Talent Acquisition team member you are working with and include the following: Job posting #, your name and your preferred method of contact. #LI-JD1

The representative will provide exceptional customer service by assisting clients with storage needs, managing rental documentation, and processing payments. Additionally, they are responsible for maintaining the property's appearance and performing daily inspections of rental units.

Candidates must possess a high school diploma or some post-secondary education along with a proven background in customer service and retail sales. Strong communication skills and proficiency in Microsoft Office are required, as well as the ability to work weekends.

• Health and benefits package • Company RRSP savings plan • Life insurance • Employee discounts • Performance-based incentive plan • Paid time off • Vocational training • Mentoring

• Time managementPreferred
• Customer servicePreferred
• Problem solvingPreferred
• OrganizationPreferred
• Attention to detailPreferred
• Microsoft OfficePreferred

Identified from the job description. Confirm important requirements above.

• Customer service
• Retail sales
• Interpersonal skills
• Oral communication
• Written communication
• Microsoft Office
• Administrative duties
• Conflict resolution
• Time management
• Organization
• Problem solving
• Attention to detail
• Equity and Debt
• Time Off Management
• Administrative Functions
• Artificial Intelligence
• Management
• Investments
• Customer Service
• Communication
• Discounts And Allowances
• Equities
• Rate Of Return
• Mentorship
• Merchandising
• Real Estate
• Real Estate Investments
• Retail Sales
• Upselling
• Storage Management
• Reservations
• Teamwork
• Enthusiasm

• Customer Service & Support
• Retail
• Administrative
• Sales
• Customer Service Representative
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives

Minimum education

High school

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week