MONTREAL [HYBRIDE] - End User Computing (EUC) – 3rd Level Support

Job summary

Provide 3rd level technical support for end users and manage software deployment via Microsoft Configuration Management. Collaborate with vulnerability management teams to remediate security findings and maintain system consistency.

Job details

Who we are As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specializing in the fields of Banking, Finance, and Financial Services. Guided by our core values of closeness, teamwork, diversity, and excellence, our team of 1,000 expert consultants, representing 35 different nationalities, collaborates across 10 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Geneva, Lisbon, Porto and Casablanca. We are hiring an intermediate End User Computing (EUC) – 3rd Level Support to work with one of our clients, an international investment bank based in Montreal. Context The team member will provide appropriate support and coverage for day-to-day operation activities for end user community, assisting Service Desk teams with escalations and being the bridge between 1st and 2nd level support to the engineering team, 3rd level support Additionally this position is to work in the remediation actions of vulnerabilities discovered in desktops and laptops. Those remediation actions include deploy new software to workstations using Microsoft management products and scripts, cleanup vulnerable and obsolete software installed on computers, develop scripts to update computer configurations, provide status reports of tasks, meet with the vulnerability management team and collaborate to identify and address the findings and some other related tasks. Responsibilities: Take part of the Release Control Management team for Americas helping, testing and release in production approximately 150 apps per month Manage the deployment of software via Microsoft Configuration Management (SCCM) with expertise to split the installation into multiple waves, execute step-and-action procedures and use features to cleanup the previous version of software Be part of the support team inside of End User Computing for Americas to handle all the tickets assigned to us Create and execute scripts based on Shell and Powershell Strictly abide and follow the company policy and procedures pertaining to change and incident management Contribute to ensuring that all systems are deployed consistent with group standards and best practices Skills and Qualifications: 5 to 7 years performing 3rd level support for end users and expertise with Microsoft Windows 10 inc5luding the operating system administrative settings, group policies and registry Knowledge of Microsoft Endpoint Control Management (MECM) or old SCCM for packaging distribution and client management Good knowledge of the Windows workstations build process, package deployment, patching etc. Good knowledge of Active Directory Good knowledge of scripting (Powershell, shell, VBS) Good knowledge overall of networking infrastructure, firewalls, proxies, switches etc. Knowledge of standard methodologies of Service Delivery (ITIL) Excellent written and verbal communication skills Availability to work eventually outside usual business hours (8am-6pm)

What you’ll do

Provide 3rd level technical support for end users and manage software deployment via Microsoft Configuration Management. Collaborate with vulnerability management teams to remediate security findings and maintain system consistency.

Requirements

Requires 5 to 7 years of experience in 3rd level support and deep expertise in Windows workstation administration and scripting. Candidates must possess strong knowledge of Active Directory, networking infrastructure, and ITIL service delivery methodologies.

Listed skills

• Active Directory · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• End User Computing
• 3rd Level Support
• Microsoft Windows 10
• Group Policies
• Registry
• Microsoft Endpoint Control Management
• SCCM
• Active Directory
• Powershell
• Shell
• VBS
• Networking Infrastructure
• Firewalls
• Proxies
• ITIL
• Release Control Management

Job areas

• Technology
• Consulting
• Finance & Accounting
• Customer Service & Support

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