Azure Support Engineer – Spanish

Job summary

Provide technical support in Spanish and English, troubleshoot customer-reported issues, investigate incidents, and deliver resolutions or workarounds. Collaborate with cross-functional teams, support cloud and on-premises environments, and document issues and troubleshooting outcomes.

Job details

Job Summary We are seeking a Spanish-speaking Azure Support Engineer to provide technical support and troubleshoot customer-reported issues in Spanish. The ideal candidate will have strong communication and problem-solving skills, a passion for technology, and a foundational understanding of cloud computing and Microsoft Azure. Key Responsibilities Provide technical support and resolve customer-reported issues in Spanish. Communicate effectively with customers in both Spanish and English, verbally and in writing. Troubleshoot technical issues using strong analytical and logical problem-solving skills. Investigate incidents, identify root causes, and provide appropriate resolutions or workarounds. Collaborate with cross-functional teams to resolve complex technical issues. Support customers across cloud and on-premises environments. Develop an understanding of Microsoft Azure services, cloud concepts, and deployment models. Maintain clear and accurate documentation of customer issues, troubleshooting steps, and resolutions. Work from the office regularly based on business requirements.

What you’ll do

Provide technical support in Spanish and English, troubleshoot customer-reported issues, investigate incidents, and deliver resolutions or workarounds. Collaborate with cross-functional teams, support cloud and on-premises environments, and document issues and troubleshooting outcomes.

Requirements

The role calls for strong communication and problem-solving skills, a passion for technology, and a foundational understanding of cloud computing and Microsoft Azure. Spanish and English communication skills are needed, and the employee must work from the office regularly based on business requirements.

Listed skills

• Microsoft Azure · Preferred
• Technical Documentation · Preferred
• Customer service · Preferred
• Troubleshooting · Preferred
• Root Cause Analysis · Preferred
• Technical Support · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Support
• Troubleshooting
• Spanish Communication
• English Communication
• Analytical Problem-Solving
• Root Cause Analysis
• Incident Investigation
• Customer Service
• Cross-Functional Collaboration
• Cloud Computing
• Microsoft Azure
• On-Premises Environments
• Technical Documentation

Job areas

• Technology
• Customer Service & Support