Pega Support

Sr. Technical Support Analyst with Pega Skill (Pega, Unix, Sql, Dynatrace, Elastic Search etc) Toronto, ON - Hybrid (4 Days WFO) 6-12 months Role Descriptions: Job Title: Sr. Technical Support Analyst with Pega SkillWhat is the opportunity?Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting| you will be joining the BRAID Application Support team| within the RBC Wealth Management Technology and Solutions group. What will you do?Provide world class user support to a wide variety of RBC employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction.Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business.Perform system health check| monitoring| alerting| and corresponding action as required.Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification.Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks.Responsible for ensuring the production and maintenance of high quality support documents and processes.Write simple SQL queries against database and generate reports.Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed?Must-haveExperience with Pega platform and Pega-based applications.Experience with architecture/process workflow analysis and design.Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.Excellent interpersonal and communication skills (verbal and written)Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDutyFlexibility to be part of a rotational on-call support model Essential Skills: Job Title: Sr. Technical Support Analyst with Pega SkillWhat is the opportunity?Are you interested in the opportunity to work as an Application Support Analyst? By applying to this job posting| you will be joining the BRAID Application Support team| within the RBC Wealth Management Technology and Solutions group. What will you do?Provide world class user support to a wide variety of RBC employees on a day-to-day basis| resolving issues in a timely fashion with a high level of customer satisfaction.Use your outstanding organizational and communication skills to stay on top of ongoing issues and manage situations involving multiple teams| both technical and business.Perform system health check| monitoring| alerting| and corresponding action as required.Lead the investigation and analysis of application operational failures through to resolution| and drive follow-up for root cause identification.Analyze system monitoring dashboard (Dynatrace)| logging system (ELK)| and other tools to identify potential issues| conflicts| and risks.Responsible for ensuring the production and maintenance of high quality support documents and processes.Write simple SQL queries against database and generate reports.Establish healthy working relationships across variety of IT partners / units and platforms to build influence and impact with key business partners. What do you need to succeed?Must-haveExperience with Pega platform and Pega-based applications.Experience with architecture/process workflow analysis and design.Deadline-driven and results-oriented; able to meet consistently high quality standards while handling a variety of tasks and deadlines simultaneously.Excellent interpersonal and communication skills (verbal and written)Basic knowledge and troubleshooting of SQL| Unix| Job Scheduling etc.Experience with monitoring tools and creating dashboards on ELK stack| Dynatrace| and PagerDutyFlexibility to be part of a rotational on-call support model Desirable Skills: Keyword:

Provide high-level technical support for Pega-based applications, resolving user issues and performing system health checks. Lead investigations into operational failures to identify root causes and maintain high-quality support documentation.

Requires experience with the Pega platform, architecture workflow analysis, and basic troubleshooting of SQL and Unix. Candidates must be proficient with monitoring tools like Dynatrace and ELK stack and be available for rotational on-call support.

• SQLPreferred
• Root Cause AnalysisPreferred
• System monitoringPreferred

Identified from the job description. Confirm important requirements above.

• Pega
• Unix
• Sql
• Dynatrace
• Elastic Search
• ELK Stack
• PagerDuty
• Application Support
• Root Cause Analysis
• Workflow Analysis
• System Monitoring
• Technical Troubleshooting

• Technology
• Software
• Customer Service & Support
• Finance & Accounting
• Consulting

Minimum experience

5+ years

Apply by

Oct 1, 2026

Posting language

English

Working hours

40 hours per week

Office presence

4 days per week

Seniority

Mid-Senior level

Application method

Direct apply is available