Customer Service Representative (Track and Trace)

Job summary

The Customer Service Representative is responsible for tracking customer orders and providing excellent support. They will also manage data, maintain spreadsheets, and coordinate sales and dispatch activities.

Job details

At Quarterback Transportation we believe that people make the difference. We are looking for professional, hardworking, outgoing individuals to join our team. By joining Quarterback Transportation, you have the opportunity to learn from an industry leader where you will gain knowledge and skills to help you get to the next level. We are looking for an outgoing, determined, and driven Customer Service Representative to join our expanding team! Who Are We? Quarterback Transportation is a fast-growing freight brokerage and third-party logistics provider with offices in Toronto, ON, and Cincinnati, OH. We have been considered one of GROWTH 500’s fastest growing companies for the past five years. We specialize in truckload shipments of dry, specialized, and temperature-controlled products across North America. Our team is made up of dynamic, friendly, fun, risk taking people who want to help us continue our growth into the future! Responsibilities & Duties: Track customer orders Provide excellent customer support Accurately update and maintain spreadsheets Data management Consistently meet customers’ needs Sales and dispatch coordination Qualifications: 2+ years customer service experience is preferred Strong command of the English language Excellent computer and typing skills Must have good phone etiquette and be personable over the phone Ability to work in a team environment Perks of working at Quarterback: Competitive compensation package Comprehensive benefit package Growing, fast-paced company with opportunity for advancement Strong team-oriented culture with numerous events organized throughout the year Game room Gym membership Quarterback Transportation is an equal opportunity employer committed to diversity and inclusion. Quarterback Transportation will accommodate the needs of applicants with disabilities throughout all stages of the selection process. If you need accommodation during the recruitment process, please advise your Talent Acquisition Representative.

What you’ll do

The Customer Service Representative is responsible for tracking customer orders and providing excellent support. They will also manage data, maintain spreadsheets, and coordinate sales and dispatch activities.

Requirements

Candidates should have at least 2 years of customer service experience and a strong command of the English language. Proficiency in computer and typing skills, along with professional phone etiquette, is required.

Benefits

• Competitive compensation package • Comprehensive benefit package • Opportunity for advancement • Game room • Gym membership

Listed skills

• Customer service · Preferred
• Teamwork · Preferred
• Logistics Support · Preferred
• Communication · Preferred
• data management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Data management
• Spreadsheet maintenance
• Phone etiquette
• Communication
• Teamwork
• Computer skills
• Typing
• Sales coordination
• Dispatch coordination
• Logistics support
• Freight Brokerage
• Dispatch Coordination
• Customer Support
• Spreadsheets
• Customer Service
• Data Management
• English Language
• Sales
• Truckload Shipping
• Telephone Skills
• Team Oriented

Job areas

• Customer Service & Support
• Logistics
• Transportation
• Administrative
• Customer Service Representative/Trainer
• Customer Service Representative (General)
• Inquiry Clerks
• Customer Service Representatives