SaaS Training Specialist

Job summary

Develop and maintain training materials, deliver customized live and recorded training for clients and internal staff, and coordinate training schedules and requests. Evaluate training effectiveness using feedback and assessment results, then improve programs in collaboration with subject matter experts, customer support, and sales.

Job details

Company Description Clearview Restaurant Management Software has been a global leader in back-office restaurant management solutions for over 25 years, helping quick-service brands simplify operations, increase efficiency, and scale effectively. Trusted by over 10,000 restaurants worldwide, including McDonald’s, Wendy’s, and Tim Hortons, Clearview provides an all-in-one platform designed specifically for the quick-service industry. The software streamlines tasks like food ordering, cash handling, scheduling, and financial tracking, delivering real-time insights and automation to empower restaurant operators. With a multilingual interface and scalable architecture, Clearview is built for restaurants of all sizes, supported by a dedicated team committed to client success. The company is proud of its commitment to equality, diversity, and inclusivity in the workplace. Position: Saas Training Specialist CLEARVIEW is currently seeking a Saas Training Specialist to join our team. The Saas Training Specialist is part of our Training team, who provide training support to both internal and external customers. As a Training Specialist at CLEARVIEW, you will play a pivotal role in ensuring our clients are proficient in utilizing our products. Your primary responsibilities will revolve around developing, delivering, and managing training initiatives. This role is essential in empowering our clients and internal teams to maximize the potential of our software. What will your day look like? Duties and tasks include, but are not limited to: Training Material Development Create engaging and effective training materials, including user guides, tutorials, and multimedia presentations. Collaborate with subject matter experts to ensure accuracy and relevance of training content. Keep training materials up-to-date with the latest product features and updates. Training Delivery Conduct live training sessions for clients and internal staff through webinars, workshops, and on-site sessions. Develop and maintain a library of recorded training sessions for on-demand access. Customize training sessions based on the unique needs and skill levels of different audiences. Training Program Management Coordinate and schedule training sessions, ensuring timely delivery and adherence to program timelines. Evaluate the effectiveness of training programs through participant feedback and assessment results. Continuously improve training programs based on feedback and industry best practices. Internal and External Training Requests Process and prioritize internal and external requests for training. Work closely with the customer support and sales teams to identify training needs and address specific client requirements. Qualifications You should be: Customer-centric minded with a passion for helping others succeed Able to adapt training content to different learning styles and levels. Professional while working with stakeholders at various levels throughout the organization. A motivated self-starter who can identify opportunities for improvement and take appropriate action. A logical thinker and a creative problem-solver who utilizes all available resources. And required to have: Excellent organizational and time-management skills. Proven experience as a Training Specialist, preferably in a SaaS or technology-driven environment. Strong written and verbal communication skills. Proficiency in creating engaging and effective training materials. Key Experience and Access Bachelor's degree in a related field or equivalent work experience. Bilingualism an asset. Experience with virtual training platforms and tools. Experience with MadCap Flare is considered an asset Experience with video editing software considered an asset Experience with e-learning platforms considered an asset Experience with technical writing considered be an asset Our Environment We are a diverse and welcoming group. Most of our team is located on the East coast of Canada, so our core business hours tend to center around Atlantic and Eastern time zones. We have a hybrid remote working model – we work from home daily, but also have offices located in Fredericton NB and Niagara-on-the-Lake ON. We provide all the computer equipment you need to do your job; you provide a reliable internet connection and a home office space that is conducive to working efficiently. It’s important to us that you’re taking care of yourself physically as well as mentally, so in addition to a highly competitive benefits program, we offer an annual wellness credit. Annual Salary Range $50,000-$60,000

What you’ll do

Develop and maintain training materials, deliver customized live and recorded training for clients and internal staff, and coordinate training schedules and requests. Evaluate training effectiveness using feedback and assessment results, then improve programs in collaboration with subject matter experts, customer support, and sales.

Requirements

Requires proven experience as a Training Specialist, preferably in a SaaS or technology-driven environment, strong written and verbal communication, and proficiency in creating effective training materials. A bachelor's degree in a related field or equivalent work experience is required; experience with virtual training tools is expected, while bilingualism and experience with MadCap Flare, video editing, e-learning platforms, or technical writing are assets.

Benefits

• Competitive Benefits Program
• Annual Wellness Credit

Listed skills

• Communication · Preferred
• Organization · Preferred
• Time management · Preferred
• Problem solving · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Training Material Development
• Training Delivery
• Training Program Management
• Customer Training
• Internal Training
• Webinar Facilitation
• Workshop Facilitation
• Technical Writing
• E-Learning
• Virtual Training Platforms
• MadCap Flare
• Video Editing
• Communication
• Organization
• Time Management
• Problem-Solving

Job areas

• Education
• Customer Service & Support
• Technology
• Software
• Hospitality

More jobs from Clearview Restaurant Management Software