Inside Sales Representative

Who we are? Richelieu Hardware is a North American leader and a change agent in a creative and dynamic industry. We are an importer, distributor, and manufacturer of specialty hardware and complementary products. Our customers – Over 120,000 customers in North America: manufacturers of kitchen and bathroom cabinets, storage and closets, residential and office furniture, residential and commercial woodworking, as well as hardware retailers including large renovation centers. Our team – 3,200 people, of which nearly half are dedicated to sales and marketing and over 50% are Richelieu shareholders. How about joining a leading company in specialty hardware in North America, publicly traded and with continuous growth for 50 years! Join a dynamic new department at Richelieu. We are seeking an outgoing, sales-driven team member to fill a permanent, full-time position as an Inside Sales Representative – Vancouver Whitehorse Richmond office. Your role will be to deliver an exceptional purchasing experience to our customers for all their MRO needs. As an integral part of the MRO team, you will be responsible for increasing sales within the product portfolio by making outbound calls, following up on marketing campaigns, and responding to customer calls and emails. As a fully trained product expert, you will recommend the appropriate product based on application and priority. Order processing, follow-ups, and quote tracking are also key responsibilities of this role. Key Responsibilities of an Inside Sales Representative: * Identify target customers within our database based on size and opportunity. * Conduct sales calls to understand customer needs and provide tailored product recommendations. * Respond to incoming inquiries by phone or email regarding products and services offered. * Propose alternatives or substitutions as required. * Prepare customer quotations. * Work closely with the marketing team to develop product campaigns. * Follow up on Requests for Quotation (RFQs). * Achieve sales and margin targets. * Build customer relationships through support and innovation. * Contribute to continuous improvement initiatives within the team. * Develop knowledge of new products and procedures. Requirements: * High school diploma or equivalent. * Minimum of 2 years of experience in a similar role. * Proficiency in Microsoft Office Suite (Word, Excel, Outlook). * Bilingual (French and English), both spoken and written. * Eagerness to learn more about products and safety standards. The Ideal Candidate: * Has a collaborative nature. * Possesses strong persuasive communication and interpersonal skills. * Is goal-oriented. * Enjoys challenges and acquiring new knowledge. What we offer * A Canadian flagship: As a company with proud roots in Quebec but present in Canada and the United States, we enjoy excellent recognition and a great reputation. * A mature and stable company: With more than 50 years of experience in the market, we offer the trust and organizational strength needed for a safe working environment. * Continuous growth: With strong financial health, our business is constantly expanding, opening future opportunities for all. * Competitive compensation: We offer competitive base compensation based on the market. * Opportunity to become a shareholder: We believe in the involvement of our employees and offer them the opportunity to become shareholders. * Work-life balance: We value a healthy and flexible work environment, allowing everyone to achieve a work-life balance. * Quality products: We are committed to offering products of exceptional quality, thus satisfying our most demanding customers. * Opportunity to gain experience: We encourage career opportunities and continuing education for the professional development of our employees. Interested in this position? We invite you to visit our corporate website at https://www.richelieu.com/emplois to submit your application. By submitting their application, candidates consent to the collection, use and retention of submitted materials by Richelieu Hardware Ltd. for the sole purpose of evaluating their application. These documents may be retained by Richelieu Hardware Ltd. for future reference for a period of twelve (12) months following receipt of their application.

The Inside Sales Representative is responsible for managing customer inquiries, processing orders, and providing expert product recommendations to drive sales. They will also conduct outbound sales calls, follow up on marketing campaigns, and maintain strong relationships with clients.

Candidates must have a high school diploma and at least 2 years of experience in a similar role. Proficiency in Microsoft Office and bilingualism in French and English are required.

• Stock options • Competitive compensation • Career development opportunities • Continuing education

• Customer servicePreferred
• interpersonal skillsPreferred
• Microsoft Office SuitePreferred
• Relationship BuildingPreferred
• Bilingual communicationPreferred

Identified from the job description. Confirm important requirements above.

• Inside sales
• Customer service
• Order processing
• Quote tracking
• Product recommendations
• Sales calls
• Relationship building
• Microsoft Office Suite
• Bilingual communication
• Persuasive communication
• Interpersonal skills
• Goal-oriented
• Marketing campaign support
• Inside Sales
• Market Opportunities
• Outbound Calls
• Request For Quotation (RFQ)
• Willingness To Learn
• Bilingual (French/English)
• Microsoft Excel
• Continuous Improvement Process
• Customer Relationship Building
• Sales
• Marketing
• Innovation
• Interpersonal Communications
• Microsoft Outlook
• Microsoft Office
• Maintenance Repair And Operations (MRO)
• Order Processing
• Persuasive Communication
• Phone Sales
• Project Portfolio Management
• Safety Standards
• Purchasing
• Quotations
• Renovation
• Woodworking
• Challenge Driven
• Goal-Oriented

• Sales
• Customer Service & Support
• Manufacturing
• Retail
• Inside Sales Representative
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Technical and Scientific Products

Minimum education

High school

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week