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Quince

Verified Job Source

Quince is an affordable luxury brand that offers high-quality fashion and home goods directly from manufacturers, minimizing costs and environmental impact.

San Francisco, California

Retail
1,001–5,000 people

About

Quince is a consumer technology platform rebuilding retail from the infrastructure up. The company began with a towel. A hotel-grade towel retailed for roughly $80. The manufacturing partner who made it sold it for about $7. Nothing about the product justified the gap. The gap was the system. Quince was built to replace that system. Its proprietary Manufacturer-to-Consumer (M2C) platform connects customers directly to the manufacturing partners behind some of the best-made products in the world, with demand signals flowing back to partners weekly so production follows what customers are actually buying, not a year-old forecast. No promotional calendar, no inventory built on guesses, no layered costs priced into the product. What differentiates Quince is not pricing. It is the system. The proof is in how the company operates: cost breakdowns published on product pages, a 365-day return policy, third-party lab testing, and products removed from the assortment at Quince's cost when they fall below the quality bar. Because the platform produces against real demand, the excess inventory that defines conventional retail is never made. Responsibility is built into the model, not added on top of it. Today, Quince offers curated essentials across 100+ categories, from cashmere and linen to fine jewelry and furniture, at prices typically 50 to 70 percent below comparable market prices, and is one of the fastest-growing consumer platforms in the industry. Visit Quince at quince.com or on Instagram at @onequince.

Open positions

Customer Experience Specialist - French Bilingual

Remote · Canada

Manage end-to-end customer interactions across chat, email, phone, and social channels to resolve issues with empathy. Act as a product expert and share recurring customer insights to help improve the overall service experience.

Customer Experience Specialist - French Bilingual

Remote · Canada

Manage end-to-end customer interactions across chat, email, phone, and social channels to resolve issues with empathy. Act as a product expert and share recurring patterns to help improve the overall customer experience.

Customer Experience Specialist - French Bilingual

Hybrid · Canada

Manage customer interactions across multiple channels to ensure high-quality service and resolution. Identify and share recurring patterns to help improve the overall customer experience.

Customer Experience Specialist

On-site · Toronto

Manage the full customer lifecycle across chat, email, phone, and social channels to build trust and loyalty. Resolve customer issues with empathy while providing product expertise and identifying friction points to improve the overall experience.

Customer Experience Specialist

On-site · Toronto

You will manage the full customer experience across multiple channels, ensuring every interaction is handled with empathy, precision, and care. Additionally, you will act as a product expert to provide accurate guidance and identify opportunities to improve service processes.

CS Learning & Development Specialist

Hybrid · Toronto

The CS Learning & Development Specialist is responsible for delivering onboarding, nesting, and ongoing enablement for the global Customer Care organization. They will leverage AI-enabled tools and performance data to accelerate agent time-to-proficiency and improve customer experience outcomes.

Team Manager, Customer Service (Canada)

On-site · Toronto

Lead and develop a team of Canada-based Retention Specialists to deliver high-quality service across multiple support channels. Drive team performance through KPI management, coaching, and cross-functional collaboration to improve the customer journey.

Senior Customer Experience Specialist

On-site

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everythi…

Head of Merchandising - CPG, Canada

Hybrid · Toronto

The Head of Merchandising for CPG Canada will manage the end-to-end merchandising process, including category strategy, assortment, and product launches. This role is crucial for driving revenue and growth in the CPG product category.

French-Speaking Customer Experience Specialist - Remote in Canada

On-site

ABOUT QUINCE Founded in 2018, Quince was built to challenge the idea that nice things have to cost a lot. Our mission is simple: to make really high quality essentials for really low prices, produced fairly and sustainably. We believe everyone deserves exceptional craftsmanship and timeless design without the traditional markups. Quince is a direct-to-consumer (DTC) model that cuts out middlemen and leverages just-in-time manufacturing to minimize waste and maximize value. Quince is a tech company disrupting the retail industry by putting AI, analytics and automation at the center of everyt…