Resource Centre Representative

Job summary

Handle and route calls, dispatch service requests, resolve customer inquiries, and monitor alarm systems while initiating responses to codes and emergencies. Troubleshoot basic pager and telephone issues and perform clerical tasks to support departmental operations.

Job details

Position Summary The incumbent provides front-line communication and clerical support for both internal and external stakeholders. This role is responsible for answering and directing calls, dispatching service requests, and addressing customer inquiries in a timely and professional manner. The position also monitors alarm systems, responds to emergency codes, troubleshoots basic telecommunications issues, and performs a variety of clerical tasks to support departmental operations. Proficiency with Microsoft Office and familiarity with telecommunications and network systems are essential. The role requires strong organizational skills, attention to detail, and the ability to work effectively in a fast-paced environment. Required Grade 12 education or equivalent education with working experience. Must have demonstrated typing and other basic clerical skills including computer ie. Microsoft Office, e-mail and faxing experience. For internal candidates, disciplinary and attendance records will be considered. Duties Answers telephone and or console, takes messages, screens and re-routes calls for both internal and external customers. Dispatches tasks utilizing computer software. Resolves service problems to customer’s satisfaction. Monitors alarm panels and initiates response to codes and alarms Trouble shoots pager and telephone handling questions. Attends all dept./hospital in-service orientation and other meetings as required. Competence with telecommunications and network technology. Performs other clerical functions Performs other duties as assigned. At Quinte Health, our four hospitals unite under the core values of Imagine It’s You, Value Everyone, We All Make a Difference, and Stronger Together. We work as one team to enhance lives, improve access to high-quality care, and build healthier communities—right where people need it most. Located in scenic Quinte West, along the stunning Bay of Quinte, Trenton Memorial Hospital (TMH) serves a vibrant community rich in outdoor adventures, festivals, and family-friendly activities. As the regional hub for ophthalmology, we offer 24/7 emergency care, acute inpatient services, day surgeries, and a full range of outpatient diagnostics and specialty clinics. At TMH, our dedicated team of healthcare professionals treats patients like family, delivering exceptional care with skill, compassion, and unwavering loyalty. Join us and be part of something truly special! Physical Demands Analysis Strength Required Rarely – lifting average 5 pounds maximum 20 pounds, carrying, pushing/pulling Mobility Required Constant – sitting Required Frequently – neck, elbow, wrist movements, fine finger movements and gripping Required Occasionally – standing on hard surfaces Required Rarely – walking on hard surfaces, balancing Dexterity Required Often – prolonged fine finger movements, Required Frequently – gripping/grasping, eye/hand coordination Required Rarely – reaching with both hands, Equal Opportunity We thank all interested candidates for their response, however, only those chosen for an interview will be contacted. Quinte Health is an equal opportunity employer committed to meeting needs under the Canadian Charter of Rights and Freedom and the Ontario Human Rights Code. Our Recruitment process follows the Accessibility for Ontarians with Disabilities Act in order to provide a fair and equitable process for all candidates. Applicants requiring accommodation through the recruitment/interview process are encouraged to contact the Human Resources Department at 613-969-7400 x2577 or

What you’ll do

Handle and route calls, dispatch service requests, resolve customer inquiries, and monitor alarm systems while initiating responses to codes and emergencies. Troubleshoot basic pager and telephone issues and perform clerical tasks to support departmental operations.

Requirements

A Grade 12 education or equivalent education and work experience is required, along with typing and basic clerical skills. Candidates must have computer skills, including Microsoft Office, email, and faxing, and familiarity with telecommunications and network technology.

Listed skills

• Customer service · Preferred
• Microsoft Office · Preferred
• email · Preferred
• Organization · Preferred
• Attention to detail · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Telephone Call Handling
• Call Screening and Routing
• Task Dispatching
• Customer Service
• Alarm Monitoring
• Emergency Response
• Telecommunications Troubleshooting
• Computer Software
• Microsoft Office
• Email
• Faxing
• Typing
• Clerical Support
• Organization
• Attention to Detail
• Telecommunications and Network Technology

Job areas

• Customer Service & Support
• Administrative
• Healthcare
• Security & Safety
• Technology

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