IT Service Desk Analyst (Fluent English and French)

Mississauga, ON
On-site
Posted Nov 6, 2026
1 position

Applications are currently unavailable for this posting.

Employment type: Contract
Posting language: English
Application method: Apply on LinkedIn (LinkedIn sign-in required)

Job summary

Resolve Level 2 incidents and service requests, troubleshoot operating systems, devices, networks, applications, and access issues, and meet service-level agreements. Document solutions, coordinate escalations through closure, and communicate progress to users in the required language.

Job details

Hi, Hope you are doing well. I have an immediate requirement. Please let me know if you are interested in this role, and share your updated resume. Job Title: - IT Service Desk Analyst Location :- Mississauga, ON (Onsite) Mode: Contract Language requirements: Canada: fluent English and French Must Have Skill Microsoft Windows,MS Remote Desktop Services (RDS),Touch Services,Video/ Telepresence - Others Job Summary Provide Level 2 remote support to end users. Resolve escalations from the Service Desk across operating systems, networks, applications and endpoint management, in the user’s language. Meet SLAs and keep unresolved complaints to a minimum. Key Responsibilities responsibilities Resolve Level 2 incidents and service requests escalated from the Service Desk, within SLA. Troubleshoot Windows 10/11, macOS, iOS and Android devices remotely. Diagnose network and connectivity issues: LAN/WAN, Wi-Fi, VPN, DNS/DHCP, TCP/IP and proxy/firewall-related access. Manage endpoints and identities: Intune, Entra ID/Azure AD, Active Directory, Group Policy, Okta/SSO, MFA and access provisioning. Support Microsoft 365 (Outlook/Exchange, Teams, OneDrive, SharePoint) and business applications, including installs and packaging requests. Escalate to Field Services, Network or Engineering teams with full diagnostics, and follow tickets through to closure. Document fixes and maintain knowledge-base articles, including in local languages, to raise first-contact resolution. Communicate clearly with users in English, French, Spanish or Portuguese as the region requires, keeping them updated on progress and agreed follow-ups. Skill Requirements 5+ years in IT support, with at least 3 years at Level 2. Strong Windows OS, Microsoft 365 and Active Directory/Entra ID skills. Solid networking fundamentals: TCP/IP, DNS, DHCP, VPN, LAN/WAN and wireless. Experience with ITSM tools (ServiceNow preferred) and remote support tools (for example LogMeIn, TeamViewer, Nexthink). Working knowledge of ITIL incident, request and problem management. Fluent written and spoken language skills as listed for the location. Preferred Certifications such as CompTIA A+/Network+, Microsoft MD-102 or AZ-900, ITIL 4 Foundation, CCNA. Experience with macOS management, VMware/Citrix virtual desktops, or insurance or financial-services clients. Experience supporting users across several countries and time zones. Thanks, Ravi Kumar Raas Infotek Newark, DE 19702 Direct No: 302-286-9894 Email: Ravi.kumar@raasinfotek.com

What you’ll do

Requirements

Requires 5+ years of IT support experience, including at least 3 years at Level 2, with strong Windows, Microsoft 365, identity-management, and networking skills. Fluent written and spoken English and French are required; ITSM and remote-support tool experience is also expected.