Salesforce Developer

Job summary

Design and implement real-time, event-driven customer service workflows between Salesforce Service Cloud and Kafka clusters. Develop custom Apex triggers, Lightning Web Components, and Flows to manage data streaming and case management automation.

Job details

Position: Salesforce Developer Location: Remote Contract Job Description: Mandatory Skills: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs. Years of experience: 6-14 years only , ONLY FTE A Salesforce Service Cloud Developer with Kafka integration experience builds real-time, event-driven customer service workflows using tools like Salesforce Platform Events, the Pub/Sub API, and external Kafka clusters Key Technical Skills  Salesforce: Service Cloud configuration, Apex, Flows, Platform Events, Change Data Capture (CDC), REST/Streaming APIs.  Integration: Apache Kafka (Producers, Consumers, Topics, Kafka Connect), gRPC, event streaming patterns.  Certifications: Salesforce Platform Developer I / II, Service Cloud Consulta Core Responsibilities  Event-Driven Architecture: Design real-time data streaming between Service Cloud (Cases, Contacts, Work Orders) and Kafka topics.  API & Middleware Utilization: Implement Salesforce Pub/Sub API (gRPC-based) or middleware like MuleSoft to bridge Kafka brokers with Salesforce.  Custom Apex & Lightning Development: Write Apex triggers, LWC (Lightning Web Components), and Flows to publish or consume event messages inside Service Cloud. Service Cloud Core Skills  Case Management: Customizing cases, entitlements, SLAs, and knowledge bases.  Routing & Console: Configuring Omni-Channel, skill-based routing, and the Service Console workspace.  Automation: Building complex Salesforce Flows, Apex triggers, and custom LWC (Lightning Web Components).  AI Tools: Integrating modern features like Einstein Bots or Agentforce conversational tools Integration Experience  API Development: Connecting external systems using REST and SOAP APIs.  Telephony & Chat: Implementing CTI (Computer Telephony Integration) and third-party chat tools like AWS.  Real-Time Data: Using Platform Events and middleware to exchange live data securely. -- Thanks Prashant Bansal Raas infotek corporation 262 Chapman road, Suite 105A, Newark, DE-19702 Phone: 302-565-0188 Ext: 144, Email: Prashant.bansal@raasinfotek.com Website: raasinfotek.com

What you’ll do

Design and implement real-time, event-driven customer service workflows between Salesforce Service Cloud and Kafka clusters. Develop custom Apex triggers, Lightning Web Components, and Flows to manage data streaming and case management automation.

Requirements

Requires 6-14 years of experience with expertise in Service Cloud configuration, Apex, and Kafka integration. Candidates should hold Salesforce Platform Developer I/II or Service Cloud Consultant certifications.

Listed skills

• Flows · Preferred
• Customer service · Preferred
• triggers · Preferred
• management · Preferred
• case management · Preferred
• Time · Preferred
• Integration · Preferred
• Salesforce · Preferred
• Customer · Preferred
• platform events · Preferred
• Apex · Preferred
• Configuration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Service Cloud
• Apex
• Salesforce Flows
• Platform Events
• Change Data Capture
• REST/Streaming APIs
• Apache Kafka
• gRPC
• Pub/Sub API
• LWC
• Case Management
• Omni-Channel
• Einstein Bots
• Agentforce
• MuleSoft
• CTI

Job areas

• Software
• Technology
• Consulting
• Data & Analytics
• Customer Service & Support