Shift Manager - Relief

Job summary

The Shift Manager leads the team during their shift, ensuring a positive guest experience and operational excellence. They coach team members, manage store operations, and maintain safety and cleanliness standards.

Job details

Job Description: At RaceTrac, our Shift Managers set the tone for success - leading by example, empowering team members, and making every guest feel welcome. If you’re a hands-on leader who thrives in a fast-paced, team-oriented environment, this is your chance to step up and make an immediate impact. You’ll play a critical role in supporting store operations, driving performance, and developing future leaders - one shift at a time. 💰 Pay Range: $39,600 – $42,600 annually (includes overtime and shift differentials) 🕒 Shift Availability: Relief Manager (R3M): Thu–Sat 1:30 PM–10:30 PM; Sun–Mon 9:30 PM–6:30 AM 2nd Shift Manager (MG2): Sun–Wed 1:30 PM–10:30 PM; Thurs 8:00 AM–5:00 PM Overnight Manager: Tues–Sat 9:30 PM–6:30 AM What’s In It for You? * Competitive pay and shift-based incentives * Career growth opportunities - many of our General and Co-Managers started as Shift Managers! * Leadership development and hands-on training to sharpen your skills * Flexible scheduling to support work-life balance * A fast-paced, people-first environment where your leadership matters * Complete benefits package - including medical, dental, vision, 401(K), paid time off (PTO), and more! What You’ll Do Lead a Winning Team on Your Shift * Set the tone with a cheerful, can-do attitude that motivates your team * Provide clear direction and step in to assist with food service, stocking, cleaning, or cash handling * Coach team members in real-time, offering guidance and support during every shift * Address guest concerns with empathy and professionalism, escalating when necessary Drive Operational Excellence * Train and guide your team to meet RaceTrac’s guest service, food safety, and cleanliness standards * Ensure proper execution of inventory, vendor check-in, and promotional communication * Oversee key store processes including write-offs, cash wrap, and compliance documentation * Lead shift change communication and ensure team alignment throughout the day Model Communication & Accountability * Effectively relay important updates from the leadership team to shift associates * Monitor task completion and provide immediate feedback to drive results * Support a team culture rooted in accountability, respect, and teamwork * Proactively step in during busy times or challenges—showing your team what great leadership looks like What We’re Looking For * 2–3 years of work experience (retail, restaurant, or food service preferred) * 1+ years of leadership or supervisory experience (preferred) * Comfort in fast-paced, high-volume, guest-focused environments * Ability to follow through on tasks and coach others to do the same * Strong communication and team building skills Must Haves for this Role * High School Diploma or GED (in progress or completed) * Ability to lift up to 50 lbs. and perform physical tasks without frequent breaks * Willingness to obtain and maintain required permits (food handlers, alcohol server, etc.) Fueled by Growth, Driven by You At RaceTrac, our people make the difference. Whether you’re working in a store, at our corporate office, or on the road, you’ll be part of a team that brings energy, innovation, and a passion for serving others every day. We support each other, celebrate wins big and small, and create opportunities for growth at every level. With four operating divisions RaceTrac, RaceWay, Energy Dispatch, and Gulf - there’s always a new challenge to take on and a new path to pursue. Join us and discover how far your career can go. To see what #LifeatRaceTrac is like, visit our LinkedIn [https://www.linkedin.com/company/racetrac/], Facebook [https://www.facebook.com/RaceTrac/], and Instagram [https://www.instagram.com/racetrac/] pages. All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Responsibilities: People * Sets a leading example of RaceTrac’s Core Values, Leadership Qualities and the RaceTrac Way to entire team. * Oversees, coaches, trains and develops store team members * Directs, plans and apportions the work of store team members on designated shifts. Guest * Greets and interacts with new and regular guests in a genuine manner and suggests products that compliment purchase to enhance the guest experience. * Manages the store operations on designated shifts. * Maintains inventory in a neat and organized manner. * Provides prompt, efficient and courteous service. * Fosters positive and professional relationships with co-workers and guests, communicates respectfully, and maintains a consistent team-oriented attitude. * Addresses any employee and guest concerns on designated shifts. Clean, Safe, Fast & Full * Supervises and monitors adherence to all safety-related regulations, including food safety regulations. * Participates in daily store operational activities as needed: * Rings up guests on a cash register * Ensures the store is clean and well maintained * Stocks shelves and coolers and takes inventory on shelf items. * Has the ability to lift up to 50 pounds and to repeatedly bend, stand, and reach while on the job, with no or infrequent breaks. Qualifications: * 2-3 years work experience preferred * 1+ years management experience preferred * Vendor management experience preferred * Previous experience working in high-volume, guest-focused, transactional environment preferred * Previous experience working in a retail environment preferred All qualified applicants will receive consideration for employment with RaceTrac without regard to their race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.

What you’ll do

The Shift Manager leads the team during their shift, ensuring a positive guest experience and operational excellence. They coach team members, manage store operations, and maintain safety and cleanliness standards.

Requirements

Candidates should have 2-3 years of work experience, preferably in retail or food service, along with at least 1 year of leadership experience. A high school diploma or GED is required, and candidates must be able to lift up to 50 lbs.

Benefits

• Medical
• Dental
• Vision
• 401(K)
• Paid Time Off

Listed skills

• Time management · Preferred
• Problem solving · Preferred
• Training · Preferred
• Operational Excellence · Preferred
• Leadership · Preferred
• Food safety · Preferred
• Communication · Preferred
• Coaching · Preferred
• Inventory management · Preferred
• Team building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Team Building
• Communication
• Coaching
• Guest Service
• Food Safety
• Inventory Management
• Problem Solving
• Time Management
• Customer Interaction
• Operational Excellence
• Safety Regulations
• Training
• Performance Management
• Team Motivation
• Task Completion

Job areas

• Management & Leadership
• Customer Service & Support
• Retail
• Food & Beverage
• Hospitality

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