IT SAP Functional Consultant

Burnaby, British Columbia, Canada
Remote
Posted Oct 9, 2026
1 position

$95–$116 / year

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Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Professional degree
Posting language: English
Working hours: 40 hours per week
Location requirements: Country, Burnaby, British Columbia, Canada
Seniority: Mid-Senior level
Application method: Direct apply is available

Job summary

Lead SAP implementation and enhancement work across the project lifecycle, including requirements analysis, solution design, configuration, cutover, and go-live support. Configure and sustain SAP IS-U and C4C customer service processes, resolve operational issues, improve business processes, and provide documentation, coaching, and knowledge transfer.

Job details

Pay Rate: $95.15/hour, depending on experience Contract Length: 1 year Location: Burnaby, British Columbia (open to remote candidates) Raise is currently hiring a IT SAP Functional Consultant on behalf of our client. They’re expanding their team to meet growing needs, making this a unique opportunity to work with an industry leader. Our Client, is one of the largest electrical energy suppliers in Canada. Note: The primary pay rate is based on T4 classification; however, we will also consider applications from candidates interested in an INC classification, where applicable. Description The IT SAP Functional Consultant will to join our clients Customer Care and Billing (CCS) team. In this pivotal role, you will act as a lead consultant, solution architect, and configuration expert for major SAP implementations, system enhancements, and ongoing operational sustainment. You will focus heavily on SAP Industry Solution for Utilities (IS-U) Customer Service, specifically driving processes related to Contract Accounts Receivable and Payable (FI-CA), Collections Management, Meter Reading, Device Management, and Billing/Invoicing. Responsibilities Project Leadership & Delivery Lead Full-Cycle Implementations: Guide end-to-end SAP project lifecycles from project preparation, requirements gathering, and fit-gap analysis through to solution design, configuration, cutover, and go-live support. Governance & Standards: Ensure all project deliverables and enhancements are executed safely, with high quality, within budget, and on schedule, strictly adhering to standards and industry best practices. Solution Architecture: Balance standard SAP functionality with necessary custom enhancements to meet complex business and technical requirements, leveraging deep knowledge of SAP IS-U and CR&B architecture. IS-U & CCS Functional Expertise Credit & Collections Management: Analyze, complete, and sign off on IS-U Account Management, Credit and Collections-related tickets, change requests, and work packages. Core Module Configuration: Perform hands-on configuration and troubleshoot technical or business process errors in: Financial Accounting – Contract Accounts Receivables and Payable (FI-CA) & Collections Management. Customer Service, Meter Reading, Device Management, Rate/Tariff Design, and Billing/Invoicing. Business Partner Exception Management (BPEM) and Customer Contacts. Web self-service, telephony/IVR, and multi-channel customer touchpoints. Continuous Improvement: Collaborate with business partners to identify process improvements, presenting sustainable, standard-aligned solution options. Sustainment & Knowledge Transfer Operations & Maintenance: Execute operational routine sustainment activities and system maintenance independently, taking full ownership of assigned tasks. Mentorship: Provide professional guidance, coaching, and knowledge transfer to internal team members and business stakeholders regarding SAP IS-U CCS and CRM functionalities. Documentation: Thoroughly document issue resolutions, system configurations, and design enhancements using tools like SAP Solution Manager. Qualifications 3+ years of techno-functional experience with SAP C4C, including hands-on configuration and customization. Proven expertise in tenant replication, eFlow settings, and mashup configuration within SAP C4C. Strong understanding of SAP IS-U (Utilities) processes and their integration with C4C. Experience with CIC0 configuration and front-office process optimization in a customer service environment. Proficiency in SAP C4C SDK (Software Development Kit) or PDI (Partner Development Infrastructure) for custom development. Familiarity with integration tools such as SAP CPI, PI/PO, or similar middleware. Strong communication skills to collaborate with technical teams, business stakeholders, and end-users. Preferred Skills & Experience Knowledge of SAP S/4HANA, CRM, or other SAP modules. Experience with utilities industry-specific processes (e.g., smart metering, customer billing). Understanding of HTML, JavaScript, or other web technologies for mashup development. Prior experience in a consulting role or working with cross-functional Education and Certifications Bachelor’s degree in Computer Science, Information Technology, Commerce, Business Administration, Accounting, or a relevant discipline Certification in SAP C4C or SAP IS-U ( preferred) Additional Information Every contractor must supply their own Windows 11 Laptop computer for the duration of the assignment. Every contractor must supply their own “Smart Phone”. This is needed to gain access to the Organizations network. Looking for meaningful work? We can help! Raise is an established hiring firm with over 65 years of experience. We believe strongly in making the world a better place through work, which is why we’re a certified B Corporation and donate 10% of our profits to charity. We strive to build teams that reflect the diversity of the communities we work in. We encourage all qualified applicants to apply, including people from traditionally underrepresented groups such as women, visible minorities, Indigenous peoples, people identifying as LGBTQ2SI, veterans, and people with visible/nonvisible disabilities. We have a dedicated webpage for accommodations where you can learn more about what we offer and request accommodation: https://raise.jobs/accommodations/ In order to submit candidates for roles, our clients will sometimes require personal information to confirm the identity of applicants and their legal status to work. Raise will never ask you for personal or banking information unless you have been selected for a job. If you are ever unsure about the legitimacy of this or any other Raise job posting (or have any other questions), please contact us at +1 800-567-9675 or hello@raiserecruiting.com. #WES

What you’ll do

Requirements

Requires at least three years of techno-functional SAP C4C experience, including hands-on configuration and customization, plus expertise in tenant replication, eFlow settings, mashups, and SAP IS-U integration. A relevant bachelor’s degree is listed, while SAP C4C or SAP IS-U certification is preferred; strong communication skills and familiarity with integration middleware are also sought.