Contact Center AI (CCAI) Specialist

Job summary

Implement and integrate contact center AI and CCaaS platforms, including conversational AI, agent assistance, and speech services. Build and support cloud-based integrations and microservices for contact center operations, routing, analytics, and customer experience.

Job details

Role: Contact Center AI (CCAI) Specialist Duration: Fulltime / Permanent Location: Mississauga, ON --- HYBRID **************************************************************************************************** This is a HYBRID Role - 3 days a week onsite. The candidates Must be located in Toronto / GTA. **************************************************************************************************** Seniority Level - 7- 10+ Years (Intermediate - Senior) Required Skills: Contact Center AI (CCAI) Contact Center as a Service (CCaaS) Google Dialogflow CX API / Apigee Integration Google Gemini Enterprise Customer Experience (GECX) or Google CCAI or Five9 or Ujet or Genesys Cloud or Amazon Connect or NICE or Vertex AI or Gemini Models or Agent Assist or Speech-to-Text and Text-to-Speech services or similar platforms. GCP - Cloud Run, Pub/Sub, Apigee, and BigQuery Contact center concepts - routing, IVR, agent desktop, recordings, workforce optimization, and customer analytics. Java, Python, Node.js, or similar languages. REST APIs, event-driven integrations, and microservices. Knowledge of OAuth, JWT, API security, and enterprise integration patterns. Domain - Banking/Finance/Insurance This posting is for existing and upcoming vacancies. *******Interested candidates can also send their resume to sohil.jivani@randstaddigital.com

What you’ll do

Implement and integrate contact center AI and CCaaS platforms, including conversational AI, agent assistance, and speech services. Build and support cloud-based integrations and microservices for contact center operations, routing, analytics, and customer experience.

Requirements

Candidates should have 7–10+ years of experience with CCAI, CCaaS, Dialogflow CX, API integrations, and GCP services. Experience with contact center platforms and concepts, programming languages such as Java, Python, or Node.js, REST APIs, event-driven integrations, microservices, and API security is required; banking, finance, or insurance domain experience is relevant.

Listed skills

• Java · Preferred
• Python · Preferred
• Node.js · Preferred
• REST APIs · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Contact Center AI (CCAI)
• Contact Center as a Service (CCaaS)
• Google Dialogflow CX
• API Integration
• Google Apigee
• Google Gemini Enterprise Customer Experience (GECX)
• Google Cloud Platform (GCP)
• Cloud Run
• Pub/Sub
• BigQuery
• Contact Center Routing
• Interactive Voice Response (IVR)
• Java
• Python
• Node.js
• REST APIs

Job areas

• Technology
• Software
• Customer Service & Support

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