Production Support Specialist
Provide Level 2 technical support and end-to-end incident resolution for users on a fast-paced trading floor. Responsibilities include hardware provisioning, software deployment, and translating technical concepts for business clients.
- On-site
- Toronto, ON
- Posted Aug 24, 2026
- Apply by Sep 23, 2026
- 1 position
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Job summary
Technical Production Support Specialist Number of openings: 1, 12-Month Contract initially Fully onsite role, 5d/w in Toronto Shift work: 7:00 AM – 6:00 PM daily Must be eligible to work in Canada Roles and responsibilities: Seeking an experienced Level 2 Technical Support Specialist to provide high-touch, client-facing technology support directly on a fast-paced trading floor. You will be responsible for end-to-end incident resolution, hardware provisioning, and supporting critical enterprise systems. Key Responsibilities Provide advanced Level 2 troubleshooting and break-fix support for trade floor users. Resolve incidents end-to-end within the ServiceNow ITSM framework. Assist with software deployment, hardware provisioning, and system diagnostics. Interface directly with business clients, translating technical concepts into business-friendly language. Required Skills & Qualifications OS & Software: Advanced expertise in Windows 11, Microsoft 365, and mobility platforms (iOS/Android). Infrastructure & Virtualization: Strong knowledge of Citrix, Hosted Virtual Desktops (HVD), Group Policy Objects (GPO), and enterprise printing. Scripting & Diagnostics: Proficiency with command-line tools and PowerShell scripting. ITSM & Tools: Hands-on experience with ServiceNow in an enterprise environment (500+ users). Communication: Exceptional verbal and written skills with a strong customer-first approach. Nice-to-Have Skills Familiarity with Splunk or Microsoft Copilot.
What you’ll do
Provide Level 2 technical support and end-to-end incident resolution for users on a fast-paced trading floor. Responsibilities include hardware provisioning, software deployment, and translating technical concepts for business clients.
Requirements
Requires advanced expertise in Windows 11, Microsoft 365, and virtualization tools like Citrix and HVD. Candidates must be proficient in PowerShell scripting and have hands-on experience with ServiceNow in an enterprise environment.
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Windows 11
- Microsoft 365
- iOS
- Android
- Citrix
- Hosted Virtual Desktops
- Group Policy Objects
- Enterprise Printing
- PowerShell
- ServiceNow
- Technical Troubleshooting
- Incident Resolution
- Hardware Provisioning
- System Diagnostics
- Client-Facing Support
- ITSM
Job areas
- Technology
- Customer Service & Support
- Finance & Accounting
- Consulting
Additional details
- Minimum experience
- 2+ years
- Apply by
- Sep 23, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Associate
- Application method
- Direct apply is available