Technical Writer

Job summary

Audit existing documentation and identify gaps, then overhaul and standardize user guides, job aids, manuals, release notes, and operational procedures for an enterprise SaaS platform. Translate technical specifications and workflows into accessible documentation, centralize resources, and collaborate with developers, business analysts, and credit specialists.

Job details

Technical Writer, contract position Number of positions: 1, 4 months contract Location: Remote (Canada – Mountain Time Hours) Must be eligible to work in Canada Roles and responsibilities: We are seeking a seasoned Technical Writer for a 4month contract to lead a comprehensive overhaul of our SaaS technical documentation. In this role, you will bridge the gap between complex software architecture and user accessibility by auditing, updating, and standardizing user guides, job aids, and operational workflows in preparation for a major enterprise release. This is a fully remote contract position open to candidates based anywhere in Canada, operating on Mountain Time (MT) business hours. Key Responsibilities Documentation Audit & Gap Analysis: Evaluate current user guides, analyze usage metrics and feedback, and conduct gap assessments to identify missing functionality and outdated procedures. User Guide Overhaul & Standardization: Author, update, and maintain comprehensive user guides, job aids, technical manuals, release notes, and step-by-step procedure documents for an enterprise SaaS platform. Target Operating Models (TOMs): Translate complex technical system specifications, API updates, and workflow specs into clear, structured, and easily digestible documentation for both end users and support teams. Resource Centralization: Organize and maintain audit-ready, standardized documentation across shared repositories. Cross-Functional Collaboration: Partner closely with developers, business analysts, and credit specialists to capture accurate workflows and technical changes. Must have skills / experience/qualifications Experience: 7+ years of experience in technical writing, workflow mapping, and software/SaaS user guide creation. Technical Comprehension: Proven capability to translate complex technical workflows, system specifications, and API/model updates into accessible documentation. SaaS Expertise: Hands-on experience creating and maintaining technical documentation within fast-paced software environments. Communication: Exceptional verbal and written communication skills (Level 5 communication profile) with the ability to collaborate smoothly across large, multi-disciplinary teams (15+ members). Self-Direction: Strong organizational skills with a detail-oriented approach to managing documentation lifecycles independently under tight project deadlines. Working Conditions Location: 100% Remote within Canada. Must be available to work standard Mountain Time (MT) business hours.

What you’ll do

Audit existing documentation and identify gaps, then overhaul and standardize user guides, job aids, manuals, release notes, and operational procedures for an enterprise SaaS platform. Translate technical specifications and workflows into accessible documentation, centralize resources, and collaborate with developers, business analysts, and credit specialists.

Requirements

Requires 7+ years of experience in technical writing, workflow mapping, and creating software or SaaS user guides, along with the ability to explain complex technical workflows, system specifications, and API or model updates clearly. Candidates should have strong communication and organizational skills, be able to work independently under tight deadlines, and be available during Mountain Time business hours.

Listed skills

• Technical Documentation · Preferred
• User Guide Creation · Preferred
• Cross-Functional Collaboration · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Technical Writing
• Workflow Mapping
• SaaS Documentation
• User Guide Creation
• Documentation Auditing
• Gap Analysis
• Technical Documentation
• API Documentation
• System Specifications
• Release Notes
• Procedure Writing
• Documentation Standardization
• Cross-Functional Collaboration
• Workflow Analysis
• Project Organization

Job areas

• Technology
• Software
• Creative & Media
• Finance & Accounting

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