Sales Director, North America - Internal

Job summary

The Sales Director is responsible for leading and motivating a team of Destination Experts to achieve regional sales KPIs and performance targets. They will manage team operations, including scheduling, training, performance reviews, and driving a collaborative company culture.

Job details

Application Deadline: Friday, October 30th Job Description The Director, Sales is responsible for leading, managing, and motivating their team of Destination Experts to ensure the team is delivering desired results in their dedicated region. Working closely with the Regional Vice-Presidents and, the Director, Sales will have direct impact on uniting the team under a shared vision; committed to inspiring and supporting others. Sales Management Achieve KPI’s for assigned team in the areas of; Sales per Passenger, Close Rate, Net Promoter Score and Margin Management Ensure consistent implementation of our sales processes for optimum performance Resolve any escalated client concerns or complaints pre-trip or during trip beyond Destination Expert and through immediate communications with appropriate parties Partner with the Workforce Management Team on scheduling strategies, time off requests, inbox management, facilitation of huddles Manage the team’s ability to provide the highest level of service throughout the customer life cycle Talent Management Lead by example. Develop the Sales Team (Destination Leads, Sales Leads, Destination Experts) by training, motivating, coaching and managing performance whilst creating and maintaining a cohesive team environment Track, monitor and respond to individual team member metrics and overall regional team performance metrics (sales queue, follow ups, timeliness of response, margins, NPS etc.) Facilitate 1:1’s, goal setting and year-end performance discussions with direct reports Conduct monthly and quarterly performance check-ins with assigned sales team members or as required Monitor staffing levels to ensure appropriate coverage and participate in the recruitment of new hires to the team (in conjunction with the Regional VPs) Work with the Learning & Development Team to ensure training materials and resources are available and relevant for the sales team Provide feedback to RVP, Sales on process improvement for sales and customer service policies and procedures Culture & Engagement Exemplify and assist in driving the Kensington Values into the daily operations and company culture Actively recognize and promote team members in the company’s rewards and recognition program Inspire and foster a high performing, engaging and collaborative culture Conduct region specific team-building initiatives to drive team cohesion Other Act as back-up Director for other regions when support is required Ad hoc projects as assigned Rotating Saturday, Holiday & After Hours shift as needed Qualifications Minimum five years of progressive work experience in the travel industry Leadership experience including people management, developing team, and directing proven business success Excellent communication skills with proven ability to influence customers and team Customer service focus with strong understanding of luxury travel market Entrepreneurial; highly functional in a fast paced, constantly changing workplace Results oriented; thrives working in a technology and KPI driven organization Proven ability of working collaboratively managing and exceeding expectations with multiple stake holders Ability to build trust and work through conflict both upwards and downward. Takes ownership, initiative and is self-directed. Strong organization and time management skills Ability to problem solve and perform in a time pressure environment Please speak to your manager before applying.

What you’ll do

The Sales Director is responsible for leading and motivating a team of Destination Experts to achieve regional sales KPIs and performance targets. They will manage team operations, including scheduling, training, performance reviews, and driving a collaborative company culture.

Requirements

Candidates must have a minimum of five years of progressive work experience in the travel industry with proven leadership and people management skills. Strong communication, organizational abilities, and a deep understanding of the luxury travel market are essential for this role.

Listed skills

• Team Leadership · Preferred
• KPI Management · Preferred
• Customer service · Preferred
• Recruitment · Preferred
• Conflict Resolution · Preferred
• Time management · Preferred
• Data analysis · Preferred
• Process Improvement · Preferred
• Communication Skills · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Sales management
• Team leadership
• KPI management
• Performance coaching
• Customer service
• Luxury travel market
• Strategic planning
• Recruitment
• Conflict resolution
• Time management
• Organizational skills
• Data analysis
• Process improvement
• Mentoring
• Communication skills
• Influencing Skills
• Business Success
• Building Trust
• People Management
• Talent Management
• Net Promoter Score
• Self-Discipline
• Goal Setting
• Management
• Customer Service
• Communication
• Performance Management
• Sales
• Leadership
• Problem Solving
• Key Performance Indicators (KPIs)
• Operations
• Coaching
• Sales Management
• Time Management
• Team Building
• Team Performance Management
• Workforce Management
• Scheduling
• Process Improvement
• Tourism Market

Job areas

• Management & Leadership
• Sales
• Customer Service & Support
• Hospitality
• Vice President of North American Operations
• Director of Sales
• Sales and Marketing Managers
• Sales Managers

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