UltraLuxe Destination Expert (Internal)

Job summary

The UltraLuxe Destination Expert is responsible for planning, selling, and executing highly customized, complex travel itineraries for UHNWIs. They will manage the full client relationship, from initial consultation to post-trip follow-up, while collaborating with global luxury partners.

Job details

About the Role As an UltraLuxe Destination Expert, you will be responsible for the planning, selling, and execution of highly customized, complex journeys for discerning Ultra High Net Worth Individuals (UHNWIs) and luxury travellers. You will act as a trusted travel advisor, using your destination expertise and knowledge of the luxury travel landscape to create exceptional, highly personalized itineraries. From the initial conversation through the completion of the journey, you will own the client relationship and every detail of the planning process, working closely with our global network of luxury partners and DMCs to bring each journey to life. This is a high-touch, fast-paced role that requires exceptional attention to detail, responsiveness, commercial acumen, and the ability to anticipate the needs of sophisticated travellers. Please note this position requires after-hours support for UltraLuxe clients when needed. Key Responsibilities Building strong, long-term relationships with UltraLuxe clients and luxury travel partners Consistently delivering highly personalized, seamless journeys Growing a strong portfolio of UltraLuxe business through new and repeat clients Developing deep expertise within your assigned destinations and the broader luxury travel landscape Becoming a trusted resource for clients, advisors, and internal teams Identifying opportunities to elevate the client experience and continuously improving how we deliver UltraLuxe travel Qualifications Who You Are: A Luxury Travel Expert – You have extensive first hand travel experience and a deep understanding of luxury travel, ideally having lived, worked, or travelled extensively within your area of expertise. You understand what distinguishes a truly exceptional experience from a luxury product that simply checks the boxes. A Trusted Advisor – You know how to build credibility quickly with discerning clients, understand their preferences and motivations, and confidently guide them toward the right travel experiences. A Bespoke Trip Designer – You thrive on creating highly customized, complex itineraries. You are energized by the details and enjoy finding the right combination of destinations, properties, experiences, and partners to create something truly personal. A Strong Communicator & Storyteller – You can translate your destination knowledge into compelling recommendations and inspire clients through thoughtful conversations and polished written communication. A Commercially Driven Professional – You understand how to turn opportunities into sales while maintaining the consultative, relationship-driven approach expected of an UltraLuxe advisor. You are comfortable managing the full sales cycle, from initial inquiry through to close and post-sale relationship building. Highly Responsive & Detail-Oriented – You understand that UltraLuxe clients expect speed, precision, and proactive service. You anticipate needs, stay ahead of details, and take ownership of resolving issues quickly and effectively. A Relationship Builder – You enjoy developing strong relationships with clients, luxury travel advisors, hotels, DMCs, and other specialty partners. You understand the importance of building a strong network and leveraging it to deliver exceptional journeys. A Collaborative Team Player – You work closely with colleagues and partners, sharing knowledge and supporting the team while maintaining a high degree of individual ownership over your clients. A Curious Learner – You are constantly looking for what is new and exceptional in the luxury travel space and enjoy continually expanding your destination and product knowledge. Qualifications Proven experience in luxury or high-end travel, preferably working with UHNW or highly discerning clientele Strong destination knowledge and extensive firsthand travel experience Proven success in consultative sales and relationship management Demonstrated ability to design and sell highly customized, complex FIT itineraries Experience managing the full client journey from initial consultation through trip completion Strong understanding of luxury hotels, DMCs, private experiences, and specialty suppliers Exceptional attention to detail and organizational skills Ability to manage multiple complex itineraries and priorities in a fast-paced environment Strong written and verbal communication skills Ability to build trust and establish credibility with discerning clients and luxury travel partners Proven ability to problem-solve independently and remain composed under pressure Strong commercial mindset with a track record of achieving sales results Willingness and ability to provide after-hours client support when required Ability to work collaboratively while taking full ownership of individual client relationships Cultural Fit: Entrepreneurial and commercially minded Client-first and service-oriented Comfortable working in a fast-paced, constantly evolving environment Highly accountable with a strong sense of ownership Collaborative and team-oriented Adaptable, resourceful, and solutions-focused Comfortable working through ambiguity and changing priorities Committed to building trust and strong relationships with both clients and colleagues Preferred Regional Expertise We are particularly interested in candidates with expertise in: North America Africa & Middle East Latin America Asia Europe North (Scandinavia) Candidates with expertise in other key UltraLuxe destinations will also be considered. The actual compensation may vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you require accommodation due to a disability at any stage of our hiring process, please advise us when completing your application.

What you’ll do

The UltraLuxe Destination Expert is responsible for planning, selling, and executing highly customized, complex travel itineraries for UHNWIs. They will manage the full client relationship, from initial consultation to post-trip follow-up, while collaborating with global luxury partners.

Requirements

Candidates must have proven experience in high-end travel and a strong track record in consultative sales and relationship management. Exceptional attention to detail, deep destination knowledge, and the ability to provide after-hours support are required.

Listed skills

• Client Relationship Management · Preferred
• Communication · Preferred
• Attention to detail · Preferred
• Problem solving · Preferred
• Negotiation · Preferred
• Project management · Preferred
• Time management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Luxury travel planning
• Client relationship management
• Consultative sales
• Itinerary design
• UHNWI service
• Destination expertise
• Communication
• Attention to detail
• Problem-solving
• Commercial acumen
• Negotiation
• Project management
• Strategic planning
• Networking
• Time management
• Product Knowledge
• Resourcefulness
• Building Trust
• Relationship Management
• Organizational Skills
• Client Support
• Curiosity
• Planning
• Customer Service
• Consultative Selling
• Sales
• Selling Techniques
• Geography
• Problem Solving
• Relationship Building
• Travel Advisory
• Verbal Communication Skills
• Writing
• Team Oriented
• Detail Oriented

Job areas

• Hospitality
• Sales
• Consulting
• Customer Service & Support
• Operations Expert
• Client Relationship Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products

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