Client Service Representative - Veterinary

Job summary

Answer and route calls and messages, greet clients, prepare patient files, and maintain client financial and medical records. Support patient admissions, respond to basic animal-care inquiries, educate clients about over-the-counter products, prepare invoices, and process payments.

Job details

Do you love both pets and pet people, and want to work overnight hours at a job that makes a difference in your community? BEVS is looking for a friendly and compassionate Client Care Representative to join our team! Burlington Emergency & Veterinary Specialists (BEVS) is Vermont’s only specialty and 24/7 emergency animal hospital and we provide a level of care you simply won’t find anyplace else in the state. From expert emergency and critical care 24 hours a day to advanced veterinary specialty and referral services—including dentistry and oral surgery, internal medicine, neurology, ophthalmology, radioiodine therapy, and surgery—BEVS animal hospital is a trusted partner not only to you and your pet, but also to the region’s primary care veterinarians. https://bevsvt.com/ Client Service Representative Burlington Emergency & Veterinary Specialists in Williston, VT What You’ll Do Answers telephone calls quickly, efficiently and in a professional and friendly manner using a multi-line system Warmly greets clients Prepares patient files Receives and relays client correspondence and updates client financial records Answers client’s inquiries about basic animal care questions and routine procedures Educates clients on over-the-counter products such as flea and tick preventions Admits patients and handles medical records entries accurately Prepares client invoices for services performed Handles payment transactions Receives and relays telephone, fax, and email messages accurately and promptly Our Comprehensive Benefit Package Includes Medical, dental, and vision insurance 401(k) with a total company match up to 4%, after 6 months of employment Generous paid time off and flexible scheduling Continuing education allowance and professional development support Mental Health Resources Company paid bonding leave or applicable state provided bonding leave Perks for Your Pets Too! Because we know how much your pets mean to you, we offer special benefits designed just for them: Pet Care: Discounts on veterinary services and products Diagnostics: Savings on reference lab testing Nutrition: Discounts on Purina pet foods Insurance: Preferred rates with our pet insurance partner Requirements High school diploma or equivalent Previous experience working as a Veterinary Receptionist/CSR is preferred but not required Significant experience with basic office functions in a busy office environment Rarebreed Veterinary Partners is a purpose-driven team that places talent first by supporting professionals to thrive in our industry and empowering hospital teams to provide exceptional care for pets and their owners. We pride ourselves on going the extra mile to create exceptional work experiences for our hospital teams. We focus on providing our hospitals with the best culture, tools, and support to allow the staff to focus on what they love most: caring for our animal companions. Joining our fun and team-first atmosphere comes with a level of support that’s hard to find anywhere else. Everything we do is with purpose – down to the way we invest in our people and create long-overdue change in the industry. We’re hyper-focused on supporting our professionals, so they can focus on bringing the gold standard of medicine to our patients and their families. When it all comes together with the joy of working with pets, our career opportunities are as exhilarating as climbing a toy mountain of a gazillion new squeaky balls. Employment will require the successful completion of references and background check. Rarebreed Veterinary Partners provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, age, mental or physical disability, medical condition, gender, gender identity or expression, sexual orientation, genetic information, ancestry, marital status, national origin, protected veteran status, or any other characteristics or classifications protected by applicable federal, state, and local laws. Learn more about our career opportunities at: https://rarebreedvet.com/careers/ Where uncommon support partners with joy.

What you’ll do

Answer and route calls and messages, greet clients, prepare patient files, and maintain client financial and medical records. Support patient admissions, respond to basic animal-care inquiries, educate clients about over-the-counter products, prepare invoices, and process payments.

Requirements

A high school diploma or equivalent is required, along with significant experience performing basic office functions in a busy office environment. Veterinary receptionist or client service representative experience is preferred but not required.

Benefits

• Medical Insurance
• Dental Insurance
• Vision Insurance
• 401(k) With Company Match
• Paid Time Off
• Flexible Scheduling
• Continuing Education Allowance
• Professional Development Support
• Mental Health Resources
• Paid Bonding Leave
• Discounts on Veterinary Services and Products
• Reference Lab Testing Discounts
• Discounts on Purina Pet Foods
• Preferred Pet Insurance Rates

Listed skills

• Customer service · Preferred
• telephone communication · Preferred
• Accuracy · Preferred
• Office Administration · Preferred
• Payment Processing · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Telephone Communication
• Customer Service
• Client Greeting
• Patient File Preparation
• Client Correspondence
• Financial Record Updates
• Basic Animal Care Guidance
• Product Education
• Patient Admissions
• Medical Records Entry
• Invoice Preparation
• Payment Processing
• Message Handling
• Office Administration
• Accuracy
• Professionalism

Job areas

• Customer Service & Support
• Healthcare
• Administrative

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