About
Experience: FC Associate at Amazon (2020–present); Bilingual Customer Sales and Service Agent - Aeroplan call center at Air Canada (2024–2024); Customer Service Sales and Agent at Air Canada (2019–2019). Studied High School Diploma at Rosebud High School.
Skills
- Capable of working independently and thriving in team settings.
- Handling debit, credit, and cash transactions
- Highly organized with great attention to detail and adept at multitasking.
- Running a successful family-owned business
Experience
Bilingual Customer Sales and Service Agent - Aeroplan call center
Air Canada
Jan 2024 to Jan 2024
Richmond, BC
• Delivered exceptional customer service in both English and Hindi, assisting Aeroplan members with flight bookings, mileage redemption, account inquiries, and program benefits. • Promoted and upsold Aeroplan products and partner offers. • Resolved customer concerns efficiently by navigating multiple systems
FC Associate
Amazon
Jan 2020 to Present
New Westminster, BC; YVR3; Delta YVR2
• Efficiently managed receiving, D-kent, floor picking, and floor stowing products. • Utilize scanners, laptops, and computers to enhance workflow. • Active member of the Joint Health Safety Committee, Loss Prevention Associate Committee, and HR Activity Committee. • Worked in the Inbound, Outbound and ICQA departments.
Sales Associate/Cashier
Reitmans
Jan 2019 to Jan 2019
Multiple Locations, BC
• Delivered exceptional customer service by meeting and greeting customers and assisting with merchandise selection. • Managed Ladies Fitting Room, ensuring it was clean and organized. • Handled cashier duties, processing payments via cash, credit, and debit.
Customer Service Sales and Agent
Air Canada
Jan 2019 to Jan 2019
Richmond, BC
• Provided detailed information regarding flights, fares, destinations, and special offers. • Utilized Air Canada’s in-house system to make new flight reservations or modify existing bookings. • Ensured customer satisfaction by providing timely resolutions to inquiries.
Florist/Cashier
Safeway
Jan 2018 to Jan 2018
Surrey, BC
• Created flower arrangements and maintained a clean workplace. • Handled cashier duties, processing payments via cash, credit, and debit.
Sales Associate/Cashier
The Hudson’s Bay
Jan 2018 to Jan 2018
Surrey, BC
• Assisted customers in all departments, ensuring they found the merchandise they needed. • Managed fitting rooms, maintaining cleanliness and organization, and helping customers with sizing. • Conducted cashier transactions, handling payments efficiently.
Barista
Starbucks
Jan 2018 to Jan 2018
Tsawwassen, BC
• Prepared drinks and completed food orders. • Maintained a clean workplace and managed the food counter. • Organized storage room and managed inventory. • Processed payments at the cashier.
Cosmetic Consultant
Shoppers Drug Mart
Jan 2016 to Jan 2016
Surrey, BC
• Organized and merchandised floor displays and shelves. • Assisted customers with product inquiries and provided excellent customer service. • Handled sales and cashier duties, processing payments efficiently.
Customer Service/Sales
Peoples Jewelers
Jan 2016 to Jan 2016
Richmond, BC
• Merchandised and showcased new jewelry. • Assisted customers with product inquiries, providing excellent customer service. • Managed inventory and processed payments at the cashier.
Supervisor
Star Cleaners 1982 Ltd
Jan 2000 to Jan 2015
New Westminster, BC
• Planned, delegated responsibilities, and managed time effectively. • Ran the front of the business, providing outstanding customer service. • Trained new employees and created schedules. • Maintained a clean workplace and organized the shop. • Managed front display window merchandising and handled cashier duties.
Customer Service/Set-up Crew/ Cashier
Walmart
Jan 1998 to Jan 1998
Lougheed Mall, Burnaby, BC
• Merchandised and organized floor displays and shelves across all departments. • Assisted customers with product inquiries and provided excellent customer service. • Handled sales and cashier duties, processing payments efficiently.
Independent Sales Consultant
Mary Kay Cosmetics
Jan 1995 to Jan 1995
New Westminster, BC
• Sold skincare, color cosmetics, body care, and fragrances for men and women. • Followed up with sales and clients, providing excellent customer service. • Managed sales and inventory of products and displayed products to customers.
Education
Rosebud High School
High School Diploma
Mumbai, India
1987
Licences & certifications
Foodsafe Level One Certificate
Advanced Learning Centre
Certification in Emergency First Aid & CPR/AED Level C CSA Std.z1210-17 – Basic
Certification in Hair and Beauty
Shrungar Ladies College of Hair and Beauty