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- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- High school
- Apply by
- Oct 19, 2026
- Posting language
- English
- Working hours
- 40 hours per week
- Seniority
- Mid-Senior level
Job summary
Respond to and follow up on customer calls, emails, and faxes about lead times, pricing, and after-sales service. Inform customers, negotiate solutions and charges, process orders in computer systems, and perform related tasks.
Job details
Responsibilities Answer and follow-up on calls, emails and faxes from customers on different issues such as lead times, price requests or after-sales service; Inform clients and negotiate solutions and cost charges with them; Process orders on various computer systems; All other related tasks. Requirements Secondary V and/or experience of 3-5 years in customer service (experience in manufacturing sector, an asset); Essential written and spoken bilingualism; Knowledge of Microsoft Office Suite software; Has good organizational skills, good sense of priorities, collaborates well with others, is focused towards the customer and is self-reliable.
What you’ll do
Respond to and follow up on customer calls, emails, and faxes about lead times, pricing, and after-sales service. Inform customers, negotiate solutions and charges, process orders in computer systems, and perform related tasks.
Requirements
Requires Secondary V education and/or 3–5 years of customer service experience; manufacturing experience is an asset. Candidates must be bilingual in written and spoken communication, know Microsoft Office, and demonstrate organization, prioritization, collaboration, customer focus, and reliability.
Listed skills
- Customer service · Preferred
- Microsoft Office · Preferred
- Organization · Preferred
- Prioritization · Preferred
- Collaboration · Preferred
- Reliability · Preferred
- Negotiation · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Customer Service
- Written and Spoken Bilingualism
- Microsoft Office
- Organization
- Prioritization
- Collaboration
- Customer Focus
- Reliability
- Negotiation
- Order Processing
- After-Sales Service
Job areas
- Customer Service & Support
- Manufacturing