Receptionist

Job summary

The receptionist acts as the first point of contact, managing incoming calls, greeting clients, and maintaining the office environment. They are also responsible for boardroom setup, catering coordination, and providing general administrative support to the branch team.

Job details

At Raymond James, we develop, we collaborate, we decide, we deliver, and we improve together. Raymond James Ltd. is Canada’s leading independent investment dealers offering high quality investment products and services to Canadians seeking customized solutions to their wealth management needs. Receptionist How does the role impact the organization? This role will be reporting to the Branch Administrator, providing ongoing administrative support to the branch, and its clients. As the branch’s first point of contact, the receptionist expertly manages client interactions and maintains seamless office operations and embodies the pinnacle of professionalism and efficiency. The ideal candidate will be responsible for maintaining an orderly office environment, preparing and cleaning boardrooms, maintaining common kitchen area, setting up events, coordinating catering services, and providing receptionist duties. This role is crucial in ensuring the smooth operation of our Branch and supporting our team in delivering exceptional service. What will your role be responsible for? Answer all incoming calls on the main switchboard, Greet and assist visiting clients and guests, Ensure the office is kept clean, stocked and organized, including boardrooms, common areas, kitchens, and supply rooms, Handle and correctly escalate incoming client calls, Distribute and post mail, Accept, distribute and arrange all courier pick-up and deliveries, Organize and book branch boardroom meetings, Set up prior to and clean up after boardroom presentations; and after individual client/advisor meetings, Operate video and audio-conferencing equipment, Clean and set up boardrooms for meetings, including arranging furniture, setting up audio-visual equipment, and ensuring all necessary materials are available, Assist in the planning and execution in office events, including setting up, arranging decorations, and coordinating logistics. Manage catering orders for branch meetings and events, ensuring timely delivery and proper setup, Monitor and replenish office supplies, ensuring all necessary items are stocked and available. Assist with various administrative tasks as needed, including data entry, filing, and document preparation. What can you expect from us? Our most important investment is in people. Upon eligibility, Raymond James Ltd offers a competitive compensation and benefits package. Our benefits range from Health Benefits, RRSP Matching Program, Employee Stock Purchase Plan, Paid Time Off, Volunteer Days, Discretionary Bonuses, Tuition Reimbursement and many more! We also support internal promotion and community involvement. What do we expect from you? To qualify for this opportunity you should possess: Proficient in MS Office including Word, Excel, and Outlook Excellent Verbal, written and interpersonal communication skills; Strong customer service skills; Superb organizational and prioritization abilities; Must have a professional and reliable demeanor; The ability to be adaptable and flexible; Thrives in a fast-paced work setting; and Maintain a friendly and professional conduct. Educational/Previous Experience Requirements Minimum 2 years of Reception/Administrative Assistant experience. We encourage our associates at all levels to: Grow professionally and inspire others to do the same Work with and through others to achieve desired outcomes Make prompt, pragmatic choices and act with the client in mind Take ownership and hold themselves and others accountable for delivering results that matter Contribute to the continuous evolution of the firm Salary Range: $40,000-50,000 annually, in addition to competitive performance bonuses/incentives. Actual compensation will be determined based on skills, experience, internal equity, and other job requirements. This posting is for an existing vacancy. At Raymond James – we honor, value, respect the uniqueness, experiences, and backgrounds of all of our Associates. When associates bring their best authentic self, our organization, clients and communities thrive, it is part of our people-first culture. The Company is an equal opportunity employer and makes all employment decisions on the basis of merit and business needs. Here at Raymond James we demonstrate our commitment to ensuring equal opportunities for all candidates. To request accommodations, candidates are instructed to contact Human Resources via email at recruitment@raymondjames.ca. By reaching out to this email address, candidates can communicate their specific requirements and discuss the necessary accommodations they may need to participate fully in the recruitment process. We may use automated or AI-enabled tools to support parts of our recruitment and screening process, including screening, assessing or selecting applicants where applicable. These tools help us review applications efficiently, but they do not replace human decision-making.

What you’ll do

The receptionist acts as the first point of contact, managing incoming calls, greeting clients, and maintaining the office environment. They are also responsible for boardroom setup, catering coordination, and providing general administrative support to the branch team.

Requirements

Candidates must have a minimum of 2 years of reception or administrative assistant experience. Proficiency in MS Office and strong interpersonal and organizational skills are required for this role.

Benefits

• Health Benefits • RRSP Matching Program • Employee Stock Purchase Plan • Paid Time Off • Volunteer Days • Discretionary Bonuses • Tuition Reimbursement

Listed skills

• Customer service · Preferred
• document preparation · Preferred
• Filing · Preferred
• adaptability · Preferred
• Microsoft Excel · Preferred
• MS-Office · Preferred
• Communication · Preferred
• Prioritization · Preferred
• Data entry · Preferred
• Microsoft Word · Preferred
• Microsoft Outlook · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• MS Office
• Word
• Excel
• Outlook
• Communication
• Customer Service
• Organizational Skills
• Prioritization
• Professionalism
• Adaptability
• Data Entry
• Filing
• Document Preparation
• Event Coordination
• Audio-visual Equipment Operation
• Office Supply Management
• Administrative Support
• Catering Management
• Time Off Management
• Administrative Functions
• Planning
• Microsoft Excel
• Artificial Intelligence
• Decision Making
• Document Preparations
• Equities
• Interpersonal Communications
• Microsoft Outlook
• Operations
• Presentations
• Wealth Management
• Switchboard Operator
• Coordinating

Job areas

• Administrative
• Customer Service & Support
• Finance & Accounting
• Receptionist
• Receptionists (general)
• Receptionists and Information Clerks