Collections Account Manager

Job summary

The role involves collecting outstanding balances on commercial and consumer accounts while monitoring and resolving account issues. Key duties include negotiating payment timelines, reducing collapse rates, and identifying process gaps for improvement.

Job details

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. Qualifications 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios. Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement. Strong communication skills – listening to customers and understanding their situation Excellent phone etiquette Strong written communication through email Excellent questioning and probing skills. Responsibilities Responsible for the early-stage collections on majority commercial and some consumer accounts. Prioritizes collections of accounts within team. Identifies process gaps and recommends solutions for improvements. Problem solves a solution for early defaults and collapses and presents to management. Responsible for reducing the collapse rate. Track and report (excel and qualitative feedback) on work queue results. Controls the negotiation with customers on payment timelines, partial payments, default fees, etc. Responsible for operational issues. Performs other duties as assigned. Employer RB Global (NYSE: RBA) RB Global (NYSE: RBA) (TSX: RBA) is a leading, omnichannel marketplace that provides value-added insights, services and transaction solutions for buyers and sellers of commercial assets and vehicles worldwide. Through its auction sites in 13 countries and digital platform, RB Global serves customers in more than 170 countries across a variety of asset classes, including automotive, commercial transportation, construction, government surplus, lifting and material handling, energy, mining and agriculture. The company’s marketplace brands include Ritchie Bros., the world’s largest auctioneer of commercial assets and vehicles offering online bidding, and IAA, a leading global digital marketplace connecting vehicle buyers and sellers. RB Global’s portfolio of brands also includes Rouse Services, which provides a complete end-to-end asset management, data-driven intelligence and performance benchmarking system; SmartEquip, an innovative technology platform that supports customers’ management of the equipment lifecycle and integrates parts procurement with both OEMs and dealers; Xcira, a leader in live simulcast auction technologies; and Veritread, an online marketplace for heavy haul transport.

What you’ll do

The role involves collecting outstanding balances on commercial and consumer accounts while monitoring and resolving account issues. Key duties include negotiating payment timelines, reducing collapse rates, and identifying process gaps for improvement.

Requirements

Candidates must have 5 years of collections experience specifically within auto loans, commercial collections, and financial institution portfolios. Strong communication, probing skills, and a self-motivated approach to process improvement are required.

Listed skills

• written communication · Preferred
• Problem solving · Preferred
• Microsoft Excel · Preferred
• Negotiation · Preferred
• Communication Skills · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Commercial Collections
• Auto Loan Collections
• Financial Portfolio Management
• Communication Skills
• Phone Etiquette
• Written Communication
• Negotiation
• Problem Solving
• Process Improvement
• Microsoft Excel
• Probing Skills
• Account Monitoring

Job areas

• Finance & Accounting
• Customer Service & Support
• Transportation
• Logistics