Client Experience Associate

Job summary

Deliver concierge-level service by coordinating client meetings and managing onboarding and year-round communications. Maintain accurate client documentation and support the team's communication channels and wealth management processes.

Job details

Job Description What is the opportunity? The RBC Dominion Securities branch located in South Surrey is seeking a Client Service Associate to deliver concierge level service for a high performing Advisory Team. What will you do? Enhance the client experience from onboarding to year-round contact so that it is consistently smooth and on-track with the team’s client service plan. Coordinate and prepare meetings for Advisors with their clients/prospects. Help manage incoming communications from clients, Advisors and other internal and external partners. Maintain existing client accounts and identify opportunities to contact clients: manage timelines and key dates for accounts Ensure accurate and timely updates of all necessary documentation in compliance with internal controls and industry regulatory requirements. Maintain complete and up-to-date client files within appropriate systems. Help update team’s communication channels: websites, LinkedIn, Facebook, brochures, newsletters. Support Advisor team and client through the Wealth Management process and maintain audit of Wealth Management Activities and priorities. What do you need to succeed? Must-have Strong Microsoft Office Suite skills Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients Exceptional verbal and written communication skills in English Minimum of 2 years of client service experience Impeccable attention to detail Nice-to-have Knowledge of RBC Dominion Securities’ systems and procedures, an asset What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team A world-class training program in financial service Compensation for this position (including salary and discretionary/variable incentive payments) will be determined by factors, including but not limited to the candidate’s experience, skills, registration status, performance, individual goals; market conditions; and business needs. The expected base salary range for this position is $38,000 - $47,000. This position may be eligible to receive a discretionary/variable incentive payment up to 0.5x base salary. RBC’s compensation philosophy and principles recognize the importance of a highly qualified global workforce and plays a critical role in attracting, engaging and retaining talent that: Drives RBC’s high-performance culture Enables collective achievement of our strategic goals Generates sustainable shareholder returns and above market shareholder value Job Skills Client Relationship Management, Collaboration, Microsoft Office, Time Management, Wealth Management, Written Communication Additional Job Details Address: 2626 CROYDON DR:SURREY City: Surrey Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: WEALTH MANAGEMENT Job Type: Regular Pay Type: Salaried Posted Date: 2026-09-10 Application Deadline: 2026-09-29 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

What you’ll do

Deliver concierge-level service by coordinating client meetings and managing onboarding and year-round communications. Maintain accurate client documentation and support the team's communication channels and wealth management processes.

Requirements

Requires a minimum of 2 years of client service experience and strong proficiency in Microsoft Office Suite. Candidates must possess exceptional English communication skills and impeccable attention to detail.

Benefits

• Bonuses • Flexible benefits • Competitive compensation • Commissions • Stock options • Coaching and development • World-class training program

Listed skills

• Time management · Preferred
• Customer service · Preferred
• written communication · Preferred
• Collaboration · Preferred
• Attention to detail · Preferred
• Microsoft Office · Preferred
• Client Relationship Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Client Relationship Management
• Collaboration
• Microsoft Office
• Time Management
• Wealth Management
• Written Communication
• Client Service
• Attention To Detail
• Verbal Communication

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Sales