Associate Director – Global Client & Account Data

Job Description What is the opportunity? The Associate Director plays a key role in developing and executing upon the Client & Account Data overall strategy and goals within Capital Markets. As part of the wider Client & Account Data function, this role is primarily responsible for supporting the Global Sales and Trading businesses as well as stakeholders in maintaining and remediating account & client data across various product processing systems within Capital Markets. This role also assists in ensuring these applications and their respective datasets are kept up to date and consistent with counterparty requirements. Supporting data governance and quality controls, as well as actively participating in business and regulatory initiatives that have a significant impact to the firm and clients. The role is aimed at developing operational management of data, focused on improving efficiencies, reducing costs whilst minimizing risk. Working collaboratively with CLMG partners, COO Group, Risk, IT and front office business partners throughout the bank, to understand their requirements and relevant business processes in order to deliver change and ultimately improve client service. What will you do? Key Responsibilities Business as Usual Manage a team of managers across multiple locations that maintain global client & account data Manage requests from multiple business areas; understand E2E process and trade flows. Allocation of resources and manage priorities in order to effectively meet goals and objectives Work closely with IT teams to update new logic changes to ensure the reports meet current standards Help new system integrations that are developed to streamline the current flow of client data Providing coaching and mentorship on a regular basis, focusing on team development and learning, with the goal of increasing skills, knowledge, and relationships within the broader group and the overall enterprise. Relationship Management Work collaboratively with business partners, IT and CLMG alike. Be accountable to senior management around metrics, timelines & project expectations; prepare materials for distribution among senior forums Strive to proactively seek out efficiencies in processes. Proactively escalate issues as they arise and coordinate with the leadership team to ensure that we are able to manage expectations. Optimize client & account processes to reduce cycle time, manual effort and improve both end user experiences and realize cost savings. Linking multiple functions and processes to a common source of data, reducing operational costs associated with maintaining multiple data silos through a single integrated reference point for trade processing and reporting. Maintain documentation outlining data lineage pertaining to all client & account related reference data in order to support the expansion of operational capabilities across Capital Markets, aiding in the prioritization of process and system enhancements. Change the Bank / Projects Work closely with management and supporting teams, providing input on all initiatives impacting client & account data applications and expansion of client & account data consumption by downstream users to meet ongoing and evolving business, risk, and regulatory requirements. Support delivery of client & account data remediation activities, finding innovative ways to both remediate and implement stronger data quality controls. Develop and oversee client & account data quality reporting and ensure senior management is informed of data quality issues and operational risks impacting downstream processes or business operations. Maintain documentation outlining client & account data lineage and support expansion of operational capabilities across Capital Markets. Act as a subject matter expert on client & account related projects. What you need to succeed? Required Experience & Skills 5-7 years in leadership roles in a Financial Institution, supporting business Analysis, data Analysis, or a related role within financial services. Experience working in a data-intensive environment with exposure to multiple source systems and complex data flows. Excellent Communication skills, Strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency. Demonstrates initiative and seeks to solve problems beyond immediate area of influence Ability to maintain strong attention to detail and meet deadlines in high-pressure situations Facilitates cross-department information flow and best practice sharing Builds and matures relationships across the organization; high level of client focus Leadership skills & ability to provide growth for members of the team Strong verbal and written communication skills Technical Skills Excellent communication skills, strong PC skills, particularly Microsoft office, ability to work in fast paced environment with frequent distractions and changing priorities, High standards for accuracy and efficiency. Experience with reference data and Capital Markets processes and Operations Project team experience in supporting the delivery of components of complex projects Proficiency in Excel including advanced functions; SQL familiarity is an asset. What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation Leaders who support your development through coaching and managing opportunities Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Flexible work/life balance options #LI-KA2 Job Skills Decision Making, Detail-Oriented, Financial Risk Management (FRM), Interpersonal Relationship Management, Interpersonal Relationships, Long Term Planning, Results-Oriented, Risk Management, Treasury Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-04-22 Application Deadline: 2026-08-07 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

The Associate Director manages a team responsible for maintaining and remediating global client and account data within Capital Markets. The role focuses on improving operational efficiencies, ensuring data quality controls, and collaborating with IT and risk partners to meet regulatory requirements.

Requires 5-7 years of leadership experience in a financial institution focusing on business or data analysis. Candidates must be proficient in Excel and SQL, with a strong understanding of reference data and Capital Markets processes.

• Bonuses • Flexible benefits • Competitive compensation • Coaching and development • Flexible work/life balance options

• Data analysisPreferred

Identified from the job description. Confirm important requirements above.

• Decision Making
• Detail-Oriented
• Financial Risk Management
• Interpersonal Relationship Management
• Long Term Planning
• Results-Oriented
• Risk Management
• Treasury Management
• Data Analysis
• Business Analysis
• Leadership
• Microsoft Office
• Excel
• SQL
• Reference Data Management
• Capital Markets Operations
• Influencing Skills
• Workplace Inclusivity
• Influencing Without Authority
• Relationship Management
• Business Operations
• Ability To Meet Deadlines
• Expectation Management
• Data Lineage
• Planning
• Financial Institution
• Management
• Business Process
• Capital Markets
• Customer Service
• Communication
• Data Governance
• Data Quality
• Sales
• Financial Services
• Front Office
• Innovation
• Mentorship
• Operations
• Reference Data
• Coaching
• SQL (Programming Language)
• Team Building
• Timelines
• Prioritization
• Detail Oriented
• Business Risk Management

• Data & Analytics
• Finance & Accounting
• Management & Leadership
• Global Client Director
• Data Manager
• Database Designers and Administrators
• Database Architects

Minimum experience

5+ years

Apply by

Aug 7, 2026

Posting language

English

Working hours

38 hours per week