Bilingual Sales Support Representative, Wealth

Job summary

The Sales Support Representative acts as a primary point of contact for brokers, managing the new business process from quoting to application submission. They also provide administrative support, product training, and marketing assistance to help achieve regional sales targets.

Job details

Job Description What is the opportunity? Daytime work schedule Monday to Friday. As a Sales Support Representative, Wealth, you will act as a point of contact for brokers, for new business. You will handle each broker’s inquiry with high priority to ensure they receive fast and effective turnaround time with all the business needs, will provide superior sales support and service to brokers in order to achieve regional sales targets in addition to share and contribute to Sales Consultant’s action plans. What will you do? Initiate and respond to calls from producers and provide product & administrative support, education and training to producers and their staff on running quotations, contracting and application completion, product information and RBC systems. Manages all requirements of the new business process from quoting, contracting and application submission and assist Sales Consultant with analyzing blocks of business and identifying opportunities for additional premium Provide marketing support to Senior Sales Consultant – develop kits, letters, presentations and assist with revenue generation activities specific to each MGA strategy. Resolve customer inquiries and determine appropriate action for complex issues Establish relationships with the key staff of brokers. Assists in new producer set-up including proactive calling and follow-up. Work closely with internal partners to provide seamless service to brokers Participate in call campaigns as they arise What do you need to succeed? Must-have Bilingualism (English and French) required, as you will regularly serve our clients and do business with RBC partners and/or employees across Canada with English and French speaking needs High level of written skills required (French and English) Professional customer service skills and a talent for listening and establishing rapport and finding the right solution Ability to work well with diverse team and independently Excellent organizational skills, Initiative & Proactive Strong negotiation skills, Impact and Influence, analytical thinking Good knowledge of Microsoft Suite and capability to learn new systems quickly Nice-to-have Knowledge or experience of the Insurance industry and/or Life insurance Post Secondary education or equivalent ​ What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Work in a dynamic, collaborative, progressive, and high-performing team Management that supports your work and progression Access to a variety of job opportunities across businesses and geographies RBCI software tools to boost your productivity RBC is committed to supporting flexible work arrangements when and where available conditional on employees being able to meet with the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.) Details to be discussed with Hiring Manager. Job Skills Additional Job Details Address: 1 PLACE VILLE MARIE:MONTRÉAL City: Montréal Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Regular Pay Type: Salaried Posted Date: 2026-09-14 Application Deadline: 2026-10-05 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

What you’ll do

The Sales Support Representative acts as a primary point of contact for brokers, managing the new business process from quoting to application submission. They also provide administrative support, product training, and marketing assistance to help achieve regional sales targets.

Requirements

Candidates must be bilingual in English and French with strong written and verbal communication skills. Professional customer service experience and proficiency in Microsoft Suite are required, while knowledge of the insurance industry is considered an asset.

Benefits

• Bonuses • Flexible benefits • Competitive compensation • Commissions • Stock options

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Training · Preferred
• Collaboration · Preferred
• Administrative Support · Preferred
• Negotiation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Bilingualism
• Customer service
• Sales support
• Negotiation
• Analytical thinking
• Microsoft Suite
• Relationship management
• Communication
• Problem solving
• Time management
• Training
• Administrative support
• Insurance industry knowledge
• Organizational skills
• Proactive
• Collaboration
• Sales Support
• Influencing Skills
• Administrative Support
• Rapport Building
• Workplace Inclusivity
• Insurance Industry
• Influencing Without Authority
• Analytical Thinking
• Organizational Skills
• Bilingual (French/English)
• Business Process
• Customer Service
• Confidentiality
• Sales
• Marketing
• Innovation
• Presentations
• Quotations
• Regional Sales
• Team Management
• Turnaround Time
• Customer Inquiries

Job areas

• Sales
• Customer Service & Support
• Finance & Accounting
• Administrative
• Bilingual Sales Representative
• Sales Support Representative
• Shop Sales Assistants
• Retail Salespersons