Director, Program Manager

Job summary

The Director will lead a mission-critical program portfolio governing settlement, clearing, and middle office operations for RBC Capital Markets. Responsibilities include establishing governance frameworks, driving strategic technology transformation, and managing performance metrics for over 60 programs.

Job details

Job Description WHAT IS THE OPPORTUNITY? Lead a mission-critical program portfolio governing settlement, clearing, and middle office operations for RBC Capital Markets. You'll drive strategic technology transformation across collateral management, regulatory reporting, and clearing infrastructure—systems powering billions in daily transactions. This high-visibility role offers exceptional influence across the COO organization, technology leadership, and the bank's most complex operational systems. Shape the future of RBC's clearing and settlement platforms while directly impacting the efficiency and resilience of global capital markets operations. If you thrive on orchestrating complex portfolios, solving operational challenges at scale, and building high-performing teams, this is your opportunity to make lasting impact. PRINCIPAL RESPONSIBILITIES * Portfolio governance & strategy: Establish governance frameworks across 60+ programs in settlement, clearing, and collateral management. Define standards, gates, and escalation paths ensuring consistent delivery and alignment with enterprise roadmaps. * Performance measurement: Own program metrics, KPIs, and dashboards. Measure delivery velocity, budget adherence, and business value realization. Present portfolio health and ROI to senior leadership and the COO office. * Stakeholder engagement: Lead engagement with operations, technology, Risk, Compliance, and business stakeholders. Drive oversight of major initiatives including regulatory reporting modernization, collateral platform enhancements, and clearing infrastructure optimization. * Team leadership: Build and mentor a high-performing team of program managers and delivery leads. Foster accountability, continuous learning, and operational excellence. * Technology risk & compliance: Ensure portfolio alignment with regulatory requirements, cyber standards, and RBC risk frameworks. Coordinate with Risk and Compliance teams; maintain risk registers and drive mitigation. * Enterprise alignment: Align S&C technology roadmaps with T&O strategic priorities, including Helios adoption and cloud migration. Represent CBOS S&C in cross-functional forums. * Thought leadership: Refine delivery best practices and provide strategic guidance on portfolio prioritization, resource allocation, and capability building. WHAT DO YOU NEED TO SUCCEED? Must have: * 10+ years in program or portfolio management in complex, regulated financial services; 5+ years in leadership overseeing concurrent transformational, regulatory and modernization initiatives. * Financial industry experience must, Capital Markets experience; expertise in settlement, clearing, or middle office operations preferred. * Proven ability to establish governance frameworks, measure performance, and present insights to executive leadership. * Strong stakeholder management and facilitation skills; experience building alignment across operations, technology, risk, and executive teams. * Strategic mindset combined with operational rigor; ability to think systemically while executing with discipline and accountability. Nice to have: * Experience enablement, or AI/ML rollouts. * Familiarity with settlement/clearing platforms (BPS/ADP, Impact, Summit, Murex, etc.). * Exposure to Agile at scale (SAFe, LeSS) and distributed global team management. WHAT YOU'LL BRING * Executive presence with ability to present confidently to C-suite and board-level stakeholders. * Data-driven mindset combined with uncompromising focus on delivery quality and on-time, on-budget execution. * Strong communication skills translating complex technical and operational challenges into clear narratives for diverse audiences. * Collaborative leadership building trust and influence across functions without direct authority. * Problem-solving orientation navigating ambiguity and competing priorities with pragmatism and transparency. #LI-POST Job Skills Business Oriented, Communication, Decision Making, Long Term Planning, Organizational Change Management, Program Management, Resource Coordination, Results-Oriented, Team Management, Time Management Additional Job Details Address: RBC CENTRE, 155 WELLINGTON ST W:TORONTO City: Toronto Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: CAPITAL MARKETS Job Type: Regular Pay Type: Salaried Posted Date: 2026-07-28 Application Deadline: 2026-09-25 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com [https://jobs.rbc.com/ca/en]. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

What you’ll do

The Director will lead a mission-critical program portfolio governing settlement, clearing, and middle office operations for RBC Capital Markets. Responsibilities include establishing governance frameworks, driving strategic technology transformation, and managing performance metrics for over 60 programs.

Requirements

Candidates must have over 10 years of experience in program or portfolio management within complex, regulated financial services. A strong background in Capital Markets, specifically in settlement, clearing, or middle office operations, is required along with proven executive-level stakeholder management skills.

Listed skills

• Budget · Preferred
• Settlement · Preferred
• Leadership · Preferred
• Teams · Preferred
• Compliance · Preferred
• management · Preferred
• Communication · Preferred
• Reporting · Preferred
• Agile · Preferred
• Time · Preferred
• future · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Program Management
• Portfolio Governance
• Capital Markets
• Strategic Planning
• Stakeholder Management
• Risk Management
• Regulatory Reporting
• Team Leadership
• Financial Services
• Operational Excellence
• Change Management
• Performance Measurement
• Technology Transformation
• Clearing Infrastructure
• Collateral Management
• Executive Presence
• Influencing Skills
• Continuous Development
• Workplace Inclusivity
• Middle Office
• Influencing Without Authority
• Organizational Change Management
• Accountability
• Cloud Migration
• Resilience
• Strategic Prioritization
• Thought Leadership
• Planning
• Artificial Intelligence
• Dashboard
• Business Valuation
• Decision Making
• Communication
• Settlement
• Governance
• Leadership
• Innovation
• Infrastructure Optimization
• Problem Solving
• Key Performance Indicators (KPIs)
• Machine Learning
• Operations
• Portfolio Management
• Technology Roadmaps
• Relationship Building
• Resource Allocation
• Stakeholder Engagement
• Time Management
• Team Management
• Coordinating

Job areas

• Management & Leadership
• Finance & Accounting
• Technology
• Consulting
• Director/Program Manager
• Program Manager (General)
• Policy and Planning Managers
• Managers, All Other