Private Banking Associate

Job summary

The Private Banking Associate is responsible for delivering an enhanced client experience by managing incoming servicing requests via email and phone. They also champion digital education and identify unmet client needs through daily interactions.

Job details

Job Description This is an opportunity for candidates to express their interest in future Private Banking Associate positions. Qualified applicants will be contacted to review their resume in more detail. What is the opportunity? As a key member of the Private Banking team, the Private Banking Associate is responsible for creating an enhanced client experience by fulfilling on incoming servicing requests via email and phone and identifying unmet client needs through discovery in daily interactions. You will also champion digital education to enable our clients to engage with RBC through the channel of their choice. What will you do? You will be an everyday banking expert specialized in delivering the Black Card Experience through high-level service and support, transaction excellence, digital education, and opportunity spotting As part of the Private Banking Associate team, you will understand and deliver a tailored client experience to all Private Banking clients for incoming servicing requests in person, via email, and over the phone Resolve client concerns at first point of contact in a highly professional, timely, and accurate manner Maximize the use of technology and champion digital education to enable our clients to engage with RBC through the channel of their choice What do you need to succeed? Must-have Minimum of 2 to 3 years of banking experience Wworking knowledge of Microsoft Office Suite Proven client service skills Excellent organizational skills Nice-to-have Completion of IFC or CSC Post-secondary education in Commerce or Business Administration Fluent in one of the following languages: French, Mandarin, or Cantonese What’s in it for you? We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual. A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable Leaders who support your development through coaching and managing opportunities Ability to make a difference and lasting impact Work in a dynamic, collaborative, progressive, and high-performing team Opportunities to do challenging work Opportunities to take on progressively greater accountabilities Job Skills Additional Job Details Address: 50 O'CONNOR ST:OTTAWA City: Ottawa Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-10-23 Application Deadline: 2026-11-23 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com.

What you’ll do

The Private Banking Associate is responsible for delivering an enhanced client experience by managing incoming servicing requests via email and phone. They also champion digital education and identify unmet client needs through daily interactions.

Requirements

Candidates must have 2 to 3 years of banking experience and proficiency in Microsoft Office Suite. A post-secondary education in Commerce or Business Administration and completion of IFC or CSC certifications are considered assets.

Benefits

• Bonuses
• Flexible benefits
• Competitive compensation
• Commissions
• Stock options

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Communication · Preferred
• Microsoft Office Suite · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Banking
• Client service
• Microsoft Office Suite
• Organizational skills
• Digital education
• Transaction excellence
• Problem solving
• Communication
• Relationship management
• Workplace Inclusivity
• Organizational Skills
• Private Banking
• Business Administration
• Commercial Banking
• Cantonese Chinese
• Mandarin Chinese
• French Language
• Higher Education
• Innovation
• Microsoft Office
• Coaching

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Private Banking Associate
• Business Banker
• Financial and Insurance Services Branch managers
• Securities, Commodities, and Financial Services Sales Agents

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