Senior Manager, Initiatives & Implementation Business Financial Services

Job summary

The Senior Manager supports the strategic direction and execution of regional initiatives within Business Financial Services to ensure an exceptional client experience. They are responsible for coordinating regional loyalty initiatives, managing budgets, and integrating change management across various sales and communication projects.

Job details

Job Description Supports the delivery of an Exceptional Client Experience ensuring client needs are met and takes ownership and resolves client concerns at first point of contact ensuring escalation when appropriate Supports the delivery of enabling and educating our clients by proactively leading with advice and enabling through digital Supports the strategic direction and execution of strategies within the region as decided upon by Regional President and Regional Operating Officer and Regional Vice President, Business Financial Services. Responsible for coordinating regional client loyalty initiatives within the BFS team. Supports the Canadian Banking Sales & Field Operations Communication Delivery Gateway Operating Model regionally (E.g.: Aligns, integrates, coordinates and manages prioritization of regional and national initiatives via integrated Gateway routines to advise Regional Operating Officer and Regional Advisory Council (RAC)) on key decisions relating to the Gateway. Tracks and monitors effectiveness of regional and national initiatives via integrated Gateway routines in cooperation with Regional Partners or key advisors.) Leverage RBC partners in the Region to develop better solutions and achieve a cross enterprise solutions Demonstrate a personal commitment to ensure skills, knowledge and accreditations are up-to-date and meet position requirements. Demonstrate teamwork including the Four Essentials of Colleague Care with my team, partners, and customers. Fully accountable for the coordination of initiatives across a breadth of complexity including sales initiatives, communications, sponsorships and donations. Organize and participate in events that may include regional functions, donated/sponsored external events, Royal Performance Galas, unit openings/anniversaries, etc. Manage regional Reward & Recognition budget and program based on YOY spend. Integrates appropriate change management support and elements into initiatives and communications. Effectively communicate and reinforce RBC Vision, National Office and local strategic direction, organizational values and implementation plans Identify and act on self- learning/development to build necessary skills, competencies and accreditation to meet market demands You lead with a growth mindset, focusing on what’s possible to acquire and develop a diverse and inclusive team, to deliver an exceptional client experience Job Skills Additional Job Details Address: RBC WATERSIDE CENTRE, 1871 HOLLIS ST:HALIFAX City: Halifax Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: PERSONAL & COMMERCIAL BANKING Job Type: Regular Pay Type: Salaried Posted Date: 2026-11-09 Application Deadline: 2026-11-23 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Our Employment Opportunities At RBC, we are guided by living shared values of Client First, Integrity, Collaboration, Respect and Excellence and winning together as One RBC. We believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.

What you’ll do

The Senior Manager supports the strategic direction and execution of regional initiatives within Business Financial Services to ensure an exceptional client experience. They are responsible for coordinating regional loyalty initiatives, managing budgets, and integrating change management across various sales and communication projects.

Requirements

The role requires a professional with a growth mindset capable of leading diverse teams and managing complex regional initiatives. Candidates must demonstrate a commitment to continuous learning and possess the skills to align regional activities with national strategic goals.

Benefits

• Professional development
• Inclusive workplace
• Career growth opportunities

Listed skills

• Change Management · Preferred
• Communication · Preferred
• Team Leadership · Preferred
• Project Coordination · Preferred
• Stakeholder Management · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Strategic planning
• Client experience management
• Change management
• Financial services
• Communication
• Team leadership
• Budget management
• Relationship management
• Project coordination
• Digital enablement
• Growth mindset
• Stakeholder management
• Change Management
• Operations
• Coordinating
• Prioritization
• Innovation
• Financial Services
• Sales
• Teamwork
• Growth Mindedness
• Cooperation
• Banking Services
• Workplace Inclusivity
• Commercial Banking
• Learning Development

Job areas

• Management & Leadership
• Finance & Accounting
• Customer Service & Support
• Sales
• Business Implementation Manager
• Financial Services Manager
• Finance Managers
• Financial Managers

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