Collections Account Manager

Job summary

The Collections Account Manager is responsible for collecting outstanding balances and resolving early-stage defaults on commercial and consumer accounts. They also track work queue results and negotiate payment timelines with customers.

Job details

The Collections Account Manager is responsible for collecting outstanding balances on various Ritchie Brothers platforms, and monitoring and providing timely and effective resolutions to outstanding accounts. RESPONSIBILITIES * Responsible for the early-stage collections on majority commercial and some consumer accounts. * Prioritizes collections of accounts within team. * Identifies process gaps and recommends solutions for improvements. * Problem solves a solution for early defaults and collapses and presents to management. * Responsible for reducing the collapse rate. * Track and report (excel and qualitative feedback) on work queue results. * Controls the negotiation with customers on payment timelines, partial payments, default fees, etc. * Responsible for operational issues. * Performs other duties as assigned. QUALIFICATIONS * 5 years of collections experience in auto loans, commercial collections, and financial institutions portfolios. * Self-motivated individual with initiative and flair for identifying process gaps or opportunities for improvement. * Strong communication skills – listening to customers and understanding their situation * Excellent phone etiquette * Strong written communication through email * Excellent questioning and probing skills. Ritchie Bros. (NYSE and TSX: RBA) Ritchie Bros. (NYSE and TSX: RBA) is a global asset management and disposition company, offering customers end-to-end solutions for buying and selling used heavy equipment, trucks and other assets in numerous industries including construction, transportation, agriculture, energy, oil and gas, mining, and forestry. Our mission is to create compelling business solutions for the world's builders to easily and confidently exchange equipment. Learn more about us at: https://www.ritchiebros.com/ [https://www.ritchiebros.com/]

What you’ll do

The Collections Account Manager is responsible for collecting outstanding balances and resolving early-stage defaults on commercial and consumer accounts. They also track work queue results and negotiate payment timelines with customers.

Requirements

Candidates must have at least 5 years of collections experience in auto loans, commercial collections, or financial institutions. Strong communication, negotiation, and process improvement skills are required for this role.

Listed skills

• Collections · Preferred
• Customer service · Preferred
• written communication · Preferred
• Problem solving · Preferred
• Account Management · Preferred
• Microsoft Excel · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Financial analysis · Preferred
• Process Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Collections
• Account management
• Negotiation
• Communication
• Problem solving
• Data reporting
• Excel
• Customer service
• Financial analysis
• Process improvement
• Phone etiquette
• Written communication
• Automotive Loans
• Self-Motivation
• Agriculture
• Asset Management
• Management
• Forestry
• Oil and Gas
• Selling Techniques
• Telephone Skills
• Writing

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Logistics
• Collections Account Manager
• Account Manager (General)
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products