Regional Account Sales Coordinator

Job summary

The Regional Account Sales Coordinator acts as the primary liaison between customers and the outside sales team to manage regional business processes. They are responsible for driving business outcomes, maintaining customer relationships, and ensuring high levels of customer satisfaction through administrative and operational support.

Job details

Regional Account Sales Coordinator is the key liaison between our customers and our own outside sales team (i.e. Territory Managers). A Sales Coordinator is responsible for the execution and overall management of the regional customer business process across all selling platforms. In short, you will be the point person for driving business outcomes and high customer satisfaction. RESPONSIBILITIES * Provide exceptional customer service to both external and internal customers * Build and maintain strong relationships with the sales team and customers and handle the administrative tasks related to the consignments * Assist customer & the sales team in resolving any issues that may arise during the consignment to cash process * Create opportunities and contracts and manage assets in the internal customer management system (Salesforce) * Collect contract information & manage documents * Review information in our sales and online databases to ensure equipment listings are up to date * Coordinate and direct internal resources to meet customer objectives and ensure excellent levels of customer service * Complete assigned responsibilities with a disciplined and systematic approach to tasks and the ability to adapt to shifting priorities, demands, and timelines. * Collect contact information & manage departmental collaborations to ensure deadlines are met. * Actively support the RB Unreserved Commitment to Safety: to send everyone home, every day, the way they came to work, by taking personal responsibility for your safety and the safety of your team, co-workers, and customers. * Perform other duties as assigned. QUALIFICATIONS * Excellent customer service skills * Experience in Sales or Customer support or inside sales experience * Understanding of Industrial and construction industries and equipment would be a huge plus * Strong oral and written communication skills * Strong interpersonal skills and the ability to build strong relationships at all levels inside & outside of the company * Strong customer management skills * Ability to operate successfully in a rapidly changing, fast-paced environment * Excellent time management and organizational skills * Self-motivated, tenacious, capable of working independently to achieve goals * Willing to dig-in and continually learn new things and build a knowledge base * Team player with a problem-solving mindset who proactively works with other people to ensure customer needs are met * Proficient with general office productivity tools such as Microsoft Office (Word, Excel, PowerPoint, Outlook) * Experience with a customer management system (for example, Salesforce * Occasional travel within Canada, and US regions up to 20% annually * Occasional onsite work from a Regional Auction Site up to 20% annually * Work both indoors and outdoors year-round, and climb on and off large equipment and trucks IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company’s 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year. About the team - Yard Operations We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

What you’ll do

The Regional Account Sales Coordinator acts as the primary liaison between customers and the outside sales team to manage regional business processes. They are responsible for driving business outcomes, maintaining customer relationships, and ensuring high levels of customer satisfaction through administrative and operational support.

Requirements

Candidates should have experience in sales or customer support and proficiency with CRM software like Salesforce. Strong communication, organizational skills, and an understanding of industrial or construction equipment are highly preferred.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Basic life insurance
• 401k plan
• 401k matching
• Paid time off

Listed skills

• Time management · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• interpersonal skills · Preferred
• Microsoft Office · Preferred
• Communication Skills · Preferred
• Relationship Building · Preferred
• Salesforce · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Salesforce
• Inside sales
• Contract management
• Relationship building
• Time management
• Organizational skills
• Problem-solving
• Microsoft Office
• Communication skills
• Interpersonal skills
• Administrative tasks
• Equipment knowledge
• Inside Sales
• Outside Sales
• Energetic
• Organizational Skills
• Administrative Functions
• Self-Motivation
• Microsoft Word
• Microsoft Excel
• Customer Support
• Bidding
• Customer Relationship Management
• Construction
• Management
• Business Process
• Customer Service
• Communication
• Consignment
• Sales
• Selling Techniques
• Marketing
• Innovation
• Interpersonal Communications
• Problem Solving
• Merchandising
• Microsoft Outlook
• Online Databases
• Operations
• Microsoft PowerPoint
• Productivity Software
• Purchasing
• Time Management
• Tenacity

Job areas

• Sales
• Customer Service & Support
• Administrative
• Construction
• Logistics
• National Account Sales Coordinator
• Sales Coordinator
• Clerical Support Workers Not Elsewhere Classified
• Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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