Title Specialist

The Title Specialist is directly responsible for securing all necessary documents to accompany applications to transfer vehicle title ownership. Tasks include compiling all necessary documents, communicating with customers and vehicle owners, resolving problems and discrepancies, answering inbound phone calls, sending emails, and providing excellent customer service. Compliance with state and/or buyer requirements is essential. Where IAA has authorization to process applications as an acting state processing authority, Title Specialist may also work within those state systems IAA Holdings, LLC (IAA) IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA’s unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns. About the team - Yard Operations We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction – from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

The Title Specialist is responsible for securing and compiling all necessary documentation for vehicle title ownership transfers. This includes communicating with customers and vehicle owners to resolve discrepancies and ensuring compliance with state and buyer requirements.

Candidates need 1-2 years of state or national title processing experience and 2-3 years of knowledge in salvage title requirements. Proficiency in MS Office Suite and experience maintaining customer databases are also required.

• Customer servicePreferred

Identified from the job description. Confirm important requirements above.

• Title Processing
• Salvage Title Requirements
• Customer Service
• Database Maintenance
• Microsoft Outlook
• Microsoft Word
• Microsoft Excel
• Microsoft PowerPoint
• Document Compilation
• Problem Resolution

• Administrative
• Transportation
• Customer Service & Support
• Logistics

Minimum experience

2+ years

Posting language

English

Working hours

40 hours per week