Desk Claims Specialist II

Job summary

The Desk Claims Specialist investigates, evaluates, and negotiates commercial and residential property and casualty insurance losses via telephone. They are responsible for maintaining accurate electronic claim files and communicating effectively with policyholders and stakeholders to ensure fair resolutions.

Job details

COMPANY PROFILE: Red River Mutual is a progressive insurance company with a focus on our customers and employees. We believe everyone has a right to feel safe and protected, and to know that someone is looking out for them. So, we treat our employees like family members – we’ll be honest with them, support them, offer a listening ear, admit when we’re wrong and be a positive force in their lives and in our communities. LOCATION: Winnipeg, MB or Altona, MB (Hybrid) SCHEDULE: FT REPORTS TO: Claims Supervisor DIRECT REPORTS: N/A PURPOSE OF POSITION: Working within predetermined authority levels and under the direction of the Claims Supervisor, this position uses the telephone to investigate, evaluate and negotiate low to moderate commercial and residential property and casualty insurance losses reported by Red River Mutual Policyholders. This position is responsible for communicating with policyholders, licensed insurance brokers and other various stakeholders to achieve an efficient and fair resolution to all assigned claim files. KEY RESPONSIBILITY AREAS: Investigate the circumstances of reported losses thoroughly by telephone conversations and recorded interviews with various parties involved. Review complex policy wordings to evaluate the availability of insurance coverage for reported losses. Engage and coordinate various internal and external experts by telephone to assist in the investigation, evaluation, or indemnification of the loss. Effectively communicate the results of the coverage review verbally and in writing to the policyholder and independent insurance broker. Responsible for ensuring electronic claim file is documented and up-to-date. Manage loss and expense reserves accurately and ensure timely claim payments. Manage the policyholder and repairers/retailers to bring the claim to a quick and satisfactory resolution for all involved. Negotiate resolution of insured losses based on the results of the investigation. QUALIFICATION AND SKILLS: High school diploma Post –secondary education considered an asset. Chartered Insurance Professional (CIP) designation or willingness to work toward. Previous insurance adjusting experience of entry level claims or prior experience in residential underwriting or insurance sales. Proven teamwork, relationship management and collaboration skills. Strong written and oral communication skills. High level of emotional intelligence and interpersonal skills in stressful situations. Exceptional analytical, problem solving and decision-making capabilities. High level of organization and attention to detail. Advanced negotiation and conflict management skills. Proficient computer skills and experience with Claims Connect and Guidewire an asset. Basic understanding of building construction/renovation techniques. Ability to handle fluctuating workloads and demanding timelines. We thank all applicants for their interest; however, only those selected for an interview will be contacted. Accommodation for applicants with disabilities is available upon request at any stage of the recruitment process. Accessible employment policies and alternative application formats are available upon request by contacting humanresources@redrivermutual.com or 1-800-370-2888 (toll free). As part of our hiring process, successful candidates will be required to complete a comprehensive background check. Where applicable, this may include a driver's abstract. Employment offers are contingent upon these requirements being met and may be withdrawn during the process if any of the requirements are not met to the Company’s satisfaction.

What you’ll do

The Desk Claims Specialist investigates, evaluates, and negotiates commercial and residential property and casualty insurance losses via telephone. They are responsible for maintaining accurate electronic claim files and communicating effectively with policyholders and stakeholders to ensure fair resolutions.

Requirements

Candidates must have a high school diploma, with post-secondary education and a CIP designation considered assets. Previous experience in entry-level claims, residential underwriting, or insurance sales is required, along with strong communication and analytical skills.

Benefits

• Hybrid work schedule

Listed skills

• Problem solving · Preferred
• Organization · Preferred
• Attention to detail · Preferred
• Decision Making · Preferred
• Negotiation · Preferred
• Communication · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Insurance adjusting
• Claims investigation
• Negotiation
• Conflict management
• Relationship management
• Analytical skills
• Problem solving
• Decision-making
• Emotional intelligence
• Communication
• Organization
• Attention to detail
• Building construction knowledge
• Claims Connect
• Guidewire
• Advanced Negotiation
• Relationship Management
• Indemnification
• Underwriting
• Construction
• Casualty Insurance
• Decision Making
• Computer Literacy
• Conflict Management
• Emotional Intelligence
• Insurance Sales
• Interpersonal Communications
• Problem Solving
• Renovation
• Verbal Communication Skills
• Writing
• Collaboration
• Investigation
• Teamwork
• Detail Oriented
• Honesty

Job areas

• Finance & Accounting
• Customer Service & Support
• Administrative
• Claims Specialist
• Claims Adjuster / Specialist (General)
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

More jobs from Red River Mutual