Event Staff - Calgary Sports & Entertainment

Job summary

The Event Staff is responsible for managing parking operations, including assisting customers with payments and resolving service issues. They also handle revenue collection, equipment monitoring, and maintaining site cleanliness.

Job details

Event Staff - Calgary Sports & Entertainment Application Deadline: 30 September 2026 Department: Operations - Field(OPS001) Employment Type: Part Time Location: I59-15_555 SADDLEDOME RISE SE Reporting To: Site Manager Compensation: CA$18.00 / hour Description As Event Staff, you will play a vital role in ensuring a seamless and positive experience for customers using parking facilities during events. Your primary responsibilities will include assisting customers with payment inquiries, managing challenging customer interactions, and facilitating the parking process. Your commitment to exceptional service will guide your actions as you address customer concerns within the established site policies. You will engage with customers during entry and exit procedures, process parking fees, and accurately document passes issued in the logbook. Additionally, you will contribute to operational efficiency by preparing shift reports, sorting tickets, and managing shift bank deposits. Key Responsibilities Assisting customers who are unsure of how to pay for their parking Dealing with irate customers and solving issues to the best of their ability within the policy and framework set out for the site (Service is priority) Assist customers with the overall in/out process of parking Process tickets and collect parking fees (cash, POS and validations) documents passes created in logbook (visitor passes, validations, and event tickets) Prepare shift reports and ticket sorting Prepare shift bank deposit Identify and report parking equipment deficiencies and safety concerns to direct supervisor Litter pick up and now shoveling/salting (as required) Other duties assigned Responsible for maintaining and operating equipment belonging to Reimagined or the Property manager during their shift Responsible for the collection of cash and front line revenues Control all lot revenues and record keeping as it relates to work performed Interacts face to face with our customers Must ensure that the site at which the individual is working is kept clean, neat, and free of any obstacles in accordance with the requirements of that site Control of all tools and equipment required to perform his/her duties Must be organized Make suggestions and recommendations relating to the way various jobs are performed Consults with his/her supervisor or manager regarding items of relevance to the parking operation Revenue control sheets as mandated by management or the property manager for both automated and non-automated locations must be balanced Each employee is required to log all the issues/events in the log book, and bring them to the attention of his/her direct supervisor In problem situations, in order to achieve a resolution through his dealings, with the customers and his/her supervisors or manager Act as a front line employee which is considered an extremely important function of this position Uniforms with company logo or crest must be worn when on duty in a neat and well groomed manner. Appearance is representative of the company Responsible for prioritization of various jobs with his/her supervisors/manager Responsible for tracking levels of stocks as well as supplies Skills, Knowledge and Expertise Strong command of the English language be friendly, even-tempered, cooperative, able to work independently and be able to communicate effectively Basic knowledge of the parking equipment used at the site; Pay Stations, Ticket Dispensers, Exit Readers, Gate Machines Basic knowledge of both desk/handheld POS parking equipment used at the site High School Diploma or GED required Basic Technical Education Customer Service Experience required Parking related Experience Work with Calgary Sports & Entertainment Work with Calgary Flames and Calgary Stampeders in the City of Calgary. Events are ongoing throughout the year. (Full Time or Part Time) Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. Short-Term Disability (STD): Income protection when you need time to recover. Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn. Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group). Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family. UNION: If this position is union‑represented, employment terms, benefits, and conditions are governed by the applicable Collective Bargaining Agreement (CBA).

What you’ll do

The Event Staff is responsible for managing parking operations, including assisting customers with payments and resolving service issues. They also handle revenue collection, equipment monitoring, and maintaining site cleanliness.

Requirements

Candidates must have a High School Diploma or GED and previous customer service experience. Strong English communication skills and the ability to operate basic parking equipment are required.

Benefits

• Medical coverage • Dental coverage • Vision coverage • Life insurance • Accidental death and dismemberment insurance • Short-term disability • Long-term disability • Employee assistance program • Registered retirement savings plan • Paid vacation

Listed skills

• Point-of-sale systems · Preferred
• Customer service · Preferred
• Problem solving · Preferred
• Organization · Preferred
• Safety awareness · Preferred
• Cash handling · Preferred
• record keeping · Preferred
• Communication · Preferred
• Reporting · Preferred
• Conflict Resolution · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Customer service
• Cash handling
• Conflict resolution
• Point of sale systems
• Record keeping
• Equipment maintenance
• Communication
• Problem solving
• Organization
• Reporting
• Safety awareness
• Cash Collection
• Operational Efficiency
• Record Keeping
• Data Recording
• Logo Design
• Deposit Accounts
• Mental Health
• Management
• Customer Service
• Employee Assistance Programs
• English Language
• Operations
• Sorting
• Stocks (Inventory)
• Prioritization

Job areas

• Customer Service & Support
• Sports & Recreation
• Logistics
• Security & Safety
• Entertainment Staff
• Event Planner
• Conference and Event Planners
• Meeting, Convention, and Event Planners