Support Service Manager

Job summary

The Support Service Manager leads daily operations, oversees staff performance, and manages maintenance and vendor relationships. They are also responsible for financial reporting, guest relations, and coordinating across various operational functions.

Job details

Application Deadline: 30 September 2026 Department: Operations - Management(OPS002) Location: I5-D10_CA-WINNIPEG-MAINTEN DEPT Compensation: CA$60,000 - CA$65,000 / year Description The Support Service Manager is responsible for leading and overseeing the department's daily operations, ensuring staff performance meets company standards, and facilitating effective communication across various functions. This role involves recruiting and training new employees, managing maintenance and vendor relationships, analyzing financial reports, and maintaining guest relations. Key Responsibilities Supervise staff by assigning tasks, coaching, and supporting their development. Monitor performance to meet company standards. Lead hiring and training of new employees, ensuring smooth onboarding for long-term success. Act as the main point of contact for Maintenance, Parking Enforcement, Payment Meter Operations, and Office Operations to ensure effective communication. Regularly check maintenance work orders for cleanliness and safety, overseeing projects to ensure timely completion. Find and onboard new vendors as needed for business operations. Review profit and loss statements and reports monthly or quarterly to help meet financial goals. Manage employee schedules and timecards to ensure adequate coverage and compliance. Communicate effectively with guests to address inquiries and resolve issues promptly. Respond quickly to accidents or safety concerns to ensure a resolution. Maintain courteous communication with guests, clients, and team members. Collaborate with HR on employee issues, including disciplinary actions. Assist with accounts receivable, cash handling, and regular audits for financial accuracy. Respond to calls and emails, helping parkers with their inquiries. Manage special projects and other tasks to support departmental and company goals. Skills, Knowledge and Expertise Bachelor's degree in business administration, Management, or a related field a plus Proven experience in the parking management industry with a minimum of 5 years in a leadership role. Strong focus on customer service and client satisfaction. Proficient in location, profit and loss analysis. Demonstrated experience in revenue generation and direct marketing. Event management experience is a plus. Client relationship management skills. Business development and strategic thinking abilities. Leadership and team-building skills. Technologically proficient with MS Word, Excel, PowerPoint, and contract management software. Ability to work both independently and as part of a team. Valid driver’s license, reliable personal vehicle, and clean driving record. Benefits Join our team and enjoy an outstanding benefits package, including: Annual Discretionary Incentive plan: Designed to align pay with performance. Comprehensive Health Plans: Access top-notch Medical, Dental, and Vision coverage for you and your family. Life and AD&D: Basic Life and Accidental Death Insurance to secure your future with essential protection for you and additional options for your loved ones. Short-Term Disability (STD): Income protection when you need time to recover. Long-Term Disability (LTD): Available based on employee group, offering extended support when life takes a turn. Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home Registered Retirement Savings Plan (RRSP): Build your future with employer-supported retirement savings (based on employee group). Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family United States - California applicants only: The Company will consider qualified applicants with arrest or conviction records for employment in accordance with the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers and the City of Los Angeles Fair Chance Initiative for Hiring, and other local ordinance, as applicable. You do not need to disclose your criminal history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if the Company is concerned about a conviction or convictions that is/are directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction(s), provide mitigating evidence, or challenge the accuracy of the background report. A criminal history may have a direct, adverse and negative relationship upon certain job duties of this employment position, and such criminal history may result in the withdrawal of a conditional offer of employment. Find out more about the Los Angeles County Fair Chance Ordinance at https://opportunity.lacounty.gov/wp-content/uploads/2024/03/FCO-FAQ-Final-Updated-with-Recommendations.pdf. Find out more about the California Fair Chance Act by visiting the Civil Right’s Department Fair Chance Act webpage: https://calcivilrights.ca.gov/fair-chance-act/.

What you’ll do

The Support Service Manager leads daily operations, oversees staff performance, and manages maintenance and vendor relationships. They are also responsible for financial reporting, guest relations, and coordinating across various operational functions.

Requirements

Candidates should have at least 5 years of leadership experience in the parking management industry and a strong focus on customer service. A bachelor's degree in business or management is preferred, along with a valid driver's license and proficiency in MS Office.

Benefits

• Annual Discretionary Incentive Plan • Medical Insurance • Dental Insurance • Vision Insurance • Life Insurance • Accidental Death And Dismemberment Insurance • Short-Term Disability • Long-Term Disability • Employee Assistance Program • Registered Retirement Savings Plan • Paid Vacation

Listed skills

• Recruitment · Preferred
• Guest Relations · Preferred
• Financial analysis · Preferred
• Client Relationship Management · Preferred
• Team building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Staff Supervision
• Recruitment
• Vendor Management
• Financial Analysis
• Guest Relations
• Profit And Loss Analysis
• Revenue Generation
• Direct Marketing
• Event Management
• Client Relationship Management
• Strategic Thinking
• Team Building
• MS Word
• MS Excel
• MS PowerPoint
• Contract Management Software

Job areas

• Management & Leadership
• Transportation
• Customer Service & Support
• Consulting
• Administrative