Directeur (trice), Réclamations individuelles / Director, Individual Claims

Job summary

The Director of Individual Claims defines the vision and strategic direction for claims management while overseeing complex claims and ensuring team objectives are met. They also manage legal and compliance activities, conduct client audits, and represent the company at industry events.

Job details

You desire impactful work. You’re RGA ready RGA is a purpose-driven organization working to solve today’s challenges through innovation and collaboration. A Fortune 200 Company and listed among its World’s Most Admired Companies, we’re the only global reinsurance company to focus primarily on life- and health-related solutions. Join our multinational team of intelligent, motivated, and collaborative people, and help us make financial protection accessible to all. Relevant de la VPA, Réclamations, la personne occupant le poste de Directeur (trice), Réclamations individuelles dirige l’ensemble des activités liées au traitement et à la gestion des réclamations. Elle établit la vision et l’orientation stratégique de son secteur et veille à l’atteinte des objectifs de l’équipe en alignement avec les priorités d’affaires et les besoins de la clientèle. Fonctions principales Analyser des réclamations complexes pouvant avoir des répercussions juridiques, financières ou réputationnelles Élaborer et offrir des programmes de formation destinés à l’industrie et aux clients Réaliser des audits chez les clients Agir à titre de responsable du processus de gestion des réclamations et favoriser l’amélioration continue Gérer les activités juridiques, de conformité et d’audit liées aux réclamations Collaborer avec l’équipe de développement des affaires et la tenir informée de tout enjeu lié à la clientèle Fournir l’orientation et le leadership nécessaires à l’atteinte des objectifs de l’équipe Participer activement aux présentations destinées aux clients et représenter RGA lors d’événements et de rencontres de l’industrie. Agir comme « mentor » auprès des membres de l’équipe Contribuer au maintien de la compétitivité de RGA sur le marché en soutenant le processus décisionnel et en fournissant des recommandations stratégiques Qualifications Baccalauréat en administration, en sciences ou dans un domaine connexe, ou combinaison équivalente de formation et d’expérience Minimum de sept (7) années d’expérience dans un poste de gestion lié au secteur des réclamations Désignation FLMI, FSI, ACS ou ARA, un atout Compétences et aptitudes Excellentes capacités d’analyse, de jugement et de relations interpersonnelles, ainsi qu’une aptitude démontrée à établir et maintenir des relations de travail efficaces avec les clients internes et externes Excellentes habiletés de communication orale et écrite en français et en anglais. La connaissance de l’anglais est requise afin de communiquer régulièrement avec des clients, partenaires et collègues situés à l’extérieur du Québec et d’examiner de la documentation spécialisée rédigée en anglais Aisance à discuter de dossiers complexes avec des clients corporatifs, y compris dans des situations où les positions ou décisions divergent Capacité à prendre rapidement des décisions éclairées concernant des dossiers pouvant mener à une annulation de couverture, y compris la capacité de collaborer avec des conseillers juridiques Initiative marquée et solides compétences en prise de décision. Grande expertise technique et souci du détail dans l’analyse et la révision des dossiers Capacité à analyser les tendances en matière de réclamations et à se tenir au fait des nouvelles maladies ainsi que des meilleures pratiques du secteur Aptitude à travailler efficacement avec divers systèmes et outils technologiques Très bonne connaissance de l’industrie de l’assurance et de la réassurance Reporting to the AVP, Claims, the Director, Individual Claims, manages all activities related to claims. The Director defines the vision and the strategy for the management of his/her clients and set teams objectives accordingly. Key Responsibilities Analyze complex claims that may have a legal, financial or reputational impact Develop and deliver training programs for the industry and clients Conduct client audits Owner of the claims process, responsible for facilitating continuous improvement Manage legal, compliance and audits activities related to claims Collaborate with the business development team and inform them of any issues related to clients Provide directions to achieve the team’s objectives Actively participate in client presentations; Represent RGA in industry meetings Provide mentoring to the team Support RGA to maintain our competitiveness in the market by supporting the decision-making process Qualifications: Bachelor’s Degree in Arts/Sciences (BA/BS) or equivalent experience 7+ Years of experience in a management position related to Claims FLMI, FSI, ACS or ARA accreditation is an asset Skills and Abilities: Excellent analysis, judgment, interpersonal skills, including the ability to develop effective relationships with internal and external clients Excellent oral and written communication skills in both French & English, proficiency in English is required to communicate regularly with clients, business partners, and colleagues located outside of Quebec, and to review specialized documentation prepared in English. At ease discussing complex cases with corporate clients when in disagreement with their decisions Ability to quickly make the right decisions on potential rescissions, including the ability to converse with legal counsel Initiative and demonstrated decision making skills Strong technical expertise and attention to detail when reviewing cases Ability to access claim trends, information on new illnesses and new/best/practices Ability to work with different systems Very good knowledge of the insurance/reinsurance industry #LI-MJ1 #LI-HYBRID What you can expect from RGA: Gain valuable knowledge from and experience with diverse, caring colleagues around the world. Enjoy a respectful, welcoming environment that fosters individuality and encourages pioneering thought. Join the bright and creative minds of RGA, and experience vast, endless career potential. We’re excited to get to know you and connect your unique skills with our global opportunities. To create a modern and seamless experience, we use artificial intelligence (AI) in parts of our preliminary screening process. This technology helps us personalize job recommendations, automate interview scheduling, evaluate candidates based solely on experience—without considering name, gender, or other personal details—and provide real-time answers through our chatbot. AI is used only during early screening and never makes hiring decisions. Your RGA recruiter will work closely with you every step of the way to ensure the process feels personal, thoughtful, and focused on you. Compensation Range: $105,100.00 - $131,350.00 Annual Base pay varies depending on job-related knowledge, skills, experience and market location. In addition, RGA provides an annual bonus plan that includes all roles and some positions are eligible for participation in our long-term equity incentive plan. RGA also maintains a full range of health, retirement, and other employee benefits. RGA is an equal opportunity employer. Qualified applicants will be considered without regard to race, color, age, gender identity or expression, sex, disability, veteran status, religion, national origin, or any other characteristic protected by applicable equal employment opportunity laws.

What you’ll do

The Director of Individual Claims defines the vision and strategic direction for claims management while overseeing complex claims and ensuring team objectives are met. They also manage legal and compliance activities, conduct client audits, and represent the company at industry events.

Requirements

Candidates must hold a bachelor's degree in administration, science, or a related field and possess at least seven years of management experience in the claims sector. Proficiency in both English and French is required, along with strong analytical, decision-making, and interpersonal skills.

Benefits

• Health insurance
• Retirement plan
• Annual bonus plan
• Long-term equity incentive plan

Listed skills

• client relations · Preferred
• Decision Making · Preferred
• Communication Skills · Preferred
• Leadership · Preferred
• Continuous Improvement · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Claims management
• Strategic planning
• Legal compliance
• Audit management
• Risk analysis
• Mentoring
• Client relations
• Decision making
• Insurance industry knowledge
• Reinsurance industry knowledge
• Technical analysis
• Communication skills
• Leadership
• Continuous improvement
• Artificial Intelligence
• Auditing
• Business Development
• Management
• Decision Making
• Communication
• Regulatory Compliance
• Continuous Improvement Process
• English Language
• Fellow Of Life Management Institute
• French Language
• Innovation
• Interpersonal Communications
• Mentorship
• Presentations
• Reinsurance
• Scheduling
• Return Goods Authorization Process
• Chatbot
• Detail Oriented

Job areas

• Finance & Accounting
• Management & Leadership
• Legal
• Consulting
• Individual Direct Sales Supervisor
• Claims Supervisor
• Valuers and Loss Assessors
• Claims Adjusters, Examiners, and Investigators

More jobs from Reinsurance Group of America, Incorporated