Team Lead (Full time) - Hazeldean Mall

Job summary

The Team Lead supports store operations by managing daily tasks, ensuring compliance with company policies, and maintaining high standards of visual merchandising. They also coach and develop the team to deliver an exceptional customer experience while driving sales performance.

Job details

Company Description With a strong online presence and more than 200 stores across the country, Reitmans delivers an open and positive fashion, offering sizes 0–22, XXS–3X, in Regular, Petite, and Tall. As Reitmans celebrates its 100th anniversary, the proudly Canadian retailer continues its long-standing mission to empower and inspire women through inclusive, accessible fashion. Our strength lies in our people, so join a creative, welcoming, and socially minded brand, and build a career that truly fits you at Reitmans. RCL - Reitmans Canada Limited has been a proudly Canadian company since our founding in Montreal, Quebec since 1926, with over 400 stores across the country and three fashion brands — Reitmans, RW&CO, and PENN. Penningtons. Job Description As a Team Lead, you will collaborate with the management team to keep operations running smoothly and inspire the team to deliver an outstanding customer experience. With your leadership, sense of style, and hands-on approach, you will help create a vibrant, organized, and customer-focused environment. Key Responsibilities Support store performance by contributing to the achievement of sales goals and ensuring alignment with company objectives and key performance indicators (KPIs). Assist with day-to-day operations, including compliance with policies and procedures, loss prevention, opening and closing routines, cash management, report generation, and scheduling support. Maintain high standards of merchandising and visual presentation to ensure a clean, consistent, and welcoming environment that enhances the customer experience. Coach and develop the team through ongoing training and constructive feedback to strengthen skills, confidence, and overall performance. Promote effective communication with the Store Manager to ensure alignment, smooth operations, and timely execution of priorities. Collaborate closely with the management team to ensure aligned priorities, effective communication, and the swift execution of action plans. Model a customer-first mindset by leading on the sales floor, resolving customer concerns, and ensuring every interaction reflects our service standards. Qualifications 6+ months of leadership or supervisory experience in a retail or customer-focused environment. Ability to motivate, support, and guide a team toward shared goals. Strong communication and problem-solving skills. Customer-focused mindset with the ability to create a welcoming and engaging shopping experience. Excellent organizational and multitasking abilities in a fast-paced environment. Knowledge of store operations, including scheduling, cash management, merchandising, and inventory flow. Passion for fashion: good sense of style and solid knowledge of fashion trends. Proficient in POS, ERP, ATS systems and Microsoft Office Suite. Flexible availability; able to work evenings, weekends and holidays. Ability to stand for extended periods, lift up to 40 lbs (18 kg), and use a step ladder reaching up to 3 m (10 feet). High school diploma required. Additional Information What Sets Us Apart Hiring rate of $1.80 above minimum wage (rate may be greater based on relevant experience) Exclusive Benefits: Paid Time Off: Sick days, flexible days, and vacation to help you achieve a better work-life balance Well-Being First: Access a comprehensive benefits program designed to take care of you Monthly Bonus: Attractive bonus potential to reward your efforts and outstanding performance!* Career Advancement: Opportunities for professional growth and career development* Tuition Reimbursement: Invest in your future with financial support for your education* Enjoy up to 70% off on personal purchases in your store and 50% off all RCL brands (Reitmans, RW&CO, PENN. Penningtons)* Generous Referral Policy: Refer your professional network and earn rewards for every successful hire – the more you refer, the more you earn!* *Certain conditions apply Reitmans (Canada) Limited is an equal opportunity employer committed to a diverse, inclusive, and accessible workplace where everyone belongs. If you are contacted for an employment opportunity, please advise us of any accommodation required throughout the recruitment process. All information provided will be kept confidential and used solely to support an accessible candidate's experience. The use of Artificial Intelligence may be used for candidate screening purposes. We thank all applicants. Only selected candidates will be contacted. Business Type: Store - Reitmans Department ID: 1061 - Hazeldean Mall-RE Job Type: Replacement Status: Temporary Employment Duration: 3 months

What you’ll do

The Team Lead supports store operations by managing daily tasks, ensuring compliance with company policies, and maintaining high standards of visual merchandising. They also coach and develop the team to deliver an exceptional customer experience while driving sales performance.

Requirements

Candidates must have at least 6 months of leadership or supervisory experience in a retail or customer-focused environment. A high school diploma is required, along with the ability to perform physical tasks such as lifting up to 40 lbs and standing for extended periods.

Benefits

• Paid time off
• Sick days
• Flexible days
• Vacation
• Comprehensive benefits program
• Monthly bonus
• Career advancement
• Tuition reimbursement
• Employee discount
• Referral policy

Listed skills

• Customer service · Preferred
• Problem solving · Preferred
• Leadership · Preferred
• Communication · Preferred
• Multitasking · Preferred
• scheduling · Preferred
• Microsoft Office Suite · Preferred
• visual presentation · Preferred
• Retail operations · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Leadership
• Retail operations
• Customer service
• Sales management
• Merchandising
• Visual presentation
• Team coaching
• Loss prevention
• Cash management
• Scheduling
• Problem-solving
• Communication
• Multitasking
• Fashion trends
• POS systems
• Microsoft Office Suite
• Key Performance Indicators (KPIs)
• Management
• Operations
• Problem Solving
• Team Leadership
• Microsoft Office
• Sales
• Customer Service
• Effective Communication
• Supervision
• Time Off Management
• Service Standards
• Retail Operations
• Constructive Feedback
• Professional Networking
• Loss Prevention
• Cash Management
• Motivational Skills
• Fashion Knowledge

Job areas

• Retail
• Management & Leadership
• Customer Service & Support
• Sales
• Team Lead
• Restaurant / Food Service Supervisor
• Restaurant Managers
• First-Line Supervisors of Food Preparation and Serving Workers

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