Field Client Manager

Job summary

The Client Manager is responsible for maximizing revenue growth by managing a portfolio of reseller partners and strategic client relationships. They will develop account plans, identify new business opportunities, and collaborate with internal teams to ensure exceptional service delivery.

Job details

Are you passionate about building strong client relationships and driving business growth through strategic partnerships? Do you enjoy collaborating across teams to deliver value, identify opportunities, and help customers achieve their goals? About our Team LexisNexis Legal & Professional, which serves customers in more than 150 countries with 11,800 employees worldwide, is part of RELX (http://www.relx.com), a global provider of information-based analytics and decision tools for professional and business customers. Our company has been a long-time leader in deploying AI and advanced technologies to the legal market to improve productivity and transform the overall business and practice of law, deploying ethical and powerful generative AI solutions with a flexible, multi-model approach that prioritizes using the best model from today’s top model creators for each individual legal use case. The company employs over 2,000 technologists, data scientists, and experts to develop, test, and validate solutions in line with RELX Responsible AI Principles (https://stories.relx.com/responsible-ai-principles/index.html). About the Role As a Client Manager, you will be responsible for maximizing revenue growth through a portfolio of reseller partners and strategic client relationships. You will develop and execute account plans, identify new business opportunities, and collaborate with internal teams to ensure clients receive exceptional service and value. This role plays a critical part in driving customer success, expanding partnerships, and supporting long-term business growth. Responsibilities Developing and implementing strategic account plans to achieve sales targets and expand business opportunities Building and maintaining enduring, long-term client relationships through regular communication and effective account management practices Collaborating with internal teams to ensure seamless delivery of products or services to clients, addressing any issues or concerns promptly Identifying and pursuing opportunities for upselling or cross-selling additional products or services to existing clients Analyzing market trends and competitor activities to identify potential risks and opportunities within assigned accounts Providing leadership and guidance to junior account management professionals, fostering a culture of excellence and continuous improvement Locating, evaluating, and recruiting potential channel partners, including systems integrators, value-added resellers (VARs), distributors, dealers, or retailers Supporting partners through marketing, advertising, sales promotions, and training activities to achieve revenue targets Requirements Proven track record of successfully managing large key accounts in a similar professional role Excellent communication, negotiation, and interpersonal skills to effectively engage with clients and internal stakeholders Ability to develop and execute strategic account plans to drive business growth and achieve targets Deep understanding of market dynamics, client needs, and industry trends within the Account Management function Capability to provide leadership and mentorship to junior account management professionals Relevant background in business, marketing, or a related field Solid grasp of financial principles and the ability to analyze sales data and market trends effectively Proficiency in using CRM software and other relevant tools to manage client accounts efficiently Work in a Way That Works for You We promote a healthy work/life balance across the organization. We offer an appealing working prospect for our people. With numerous wellbeing initiatives, shared parental leave, study assistance and sabbaticals, we will help you meet your immediate responsibilities and your long-term goals. Working Pattern Working flexible hours - flexing the times when you work in the day to help you fit everything in and work when you are the most productive. About the Business LexisNexis Legal & Professional® provides legal, regulatory, and business information and analytics that help customers increase their productivity, improve decision-making, achieve better outcomes, and advance the rule of law around the world. As a digital pioneer, the company was the first to bring legal and business information online with its Lexis® and Nexis® services. Primary Location Base Pay Range: Canada - Toronto (Sheppard Ave) $62,300-$104,000(CAD) and Total Target Cash Range for primary location in Ontario is $91,400-$152,600(CAD). Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. This posting is for an existing vacancy. Pay mix between base and variable pay varies based on sales role; please discuss with the recruiter. We know your well-being and happiness are key to a long and successful career. We are delighted to offer country specific benefits. Click here to access benefits specific to your location. We are committed to providing a fair and accessible hiring process. If you have a disability or other need that requires accommodation or adjustment, please let us know by completing our Applicant Request Support Form or please contact 1-855-833-5120. Criminals may pose as recruiters asking for money or personal information. We never request money or banking details from job applicants. Learn more about spotting and avoiding scams here. Please read our Candidate Privacy Policy. We are an equal opportunity employer: qualified applicants are considered for and treated during employment without regard to race, color, creed, religion, sex, national origin, citizenship status, disability status, protected veteran status, age, marital status, sexual orientation, gender identity, genetic information, or any other characteristic protected by law. USA Job Seekers: EEO Know Your Rights.

What you’ll do

The Client Manager is responsible for maximizing revenue growth by managing a portfolio of reseller partners and strategic client relationships. They will develop account plans, identify new business opportunities, and collaborate with internal teams to ensure exceptional service delivery.

Requirements

Candidates must have a proven track record of managing large key accounts and possess strong negotiation and communication skills. A relevant background in business or marketing, along with proficiency in CRM software and financial analysis, is required.

Benefits

• Wellbeing initiatives • Shared parental leave • Study assistance • Sabbaticals

Listed skills

• Mentorship · Preferred
• interpersonal skills · Preferred
• Leadership · Preferred
• Account Management · Preferred
• Sales · Preferred
• Negotiation · Preferred
• Communication · Preferred
• Upselling · Preferred
• Relationship Building · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Account management
• Strategic planning
• Sales
• Negotiation
• Relationship building
• CRM software
• Market analysis
• Upselling
• Cross-selling
• Leadership
• Mentorship
• Channel partner recruitment
• Communication
• Interpersonal skills
• Financial principles
• Market Dynamics
• Sales Analysis
• LexisNexis
• Responsible AI
• Cross-Selling
• Customer Success Management
• Generative Artificial Intelligence
• Sales Prospecting
• Customer Relationship Management (CRM) Software
• Ethical Standards And Conduct
• Account Management
• Advertising Sales
• Artificial Intelligence
• Business Marketing
• Decision Making
• Continuous Improvement Process
• Marketing
• Interpersonal Communications
• Market Trend
• Strategic Partnership
• Value-Added Reseller
• Revenue Growth

Job areas

• Sales
• Management & Leadership
• Legal
• Data & Analytics
• Consulting
• Field Clinical Manager
• Channel Account Manager
• Commercial Sales Representatives
• Sales Representatives, Wholesale and Manufacturing, Except Technical and Scientific Products