Customer Service Specialist

Renata Travel DMC is hiring a Customer Service Specialist for its remote Canada workflow. This position combines Account Review, Follow-Up, and Problem Solving to keep status evidence, source accuracy, and exception tracking visible from intake through handoff. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Core Responsibilities Maintain assigned customer service specialist work in Canada using Account Review, Customer-Focused, Service-Focused, Specialized-Execution, and Renata Travel DMC Workflow so status evidence remains traceable. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Review incoming information with Follow-Up, Customer Support, and Customer Service so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Track open actions through Problem Solving, Issue Resolution, and Escalation Management while keeping source accuracy, ownership, and deadlines visible. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Document decisions and handoffs with Customer-Focused, Service-Focused, Specialized-Execution, Renata Travel DMC Workflow, and Case Documentation so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Use Customer Support, Customer Service, and Account Review to support quality; escalate exceptions whenever exception tracking cannot be confirmed from the available record. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Success Standard Strong performance in this Canada-based Customer Service Specialist role means Escalation Management, Issue Resolution, and Problem Solving reinforce status evidence, source accuracy, and exception tracking; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Role Fit Practical ability with Account Review, Follow-Up, and Renata Travel DMC Workflow in a remote Canada workflow. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Clear written communication using Customer-Focused, Service-Focused, Specialized-Execution and Customer Support when documenting ownership, status, and next actions. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Comfort applying Customer Service, Escalation Management, and Case Documentation while maintaining accurate records for Renata Travel DMC. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Sound judgment around Problem Solving, Issue Resolution, and Account Review, including when a Canada workflow item requires escalation. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Service Specialist at Renata Travel DMC, remote execution is complete when case documentation, renata travel dmc workflow, and customer-focused, service-focused, specialized-execution leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Case Management, Service Recovery, and Queue Management for this Canada role.

The specialist manages destination-management reporting and case management for Italy and Mediterranean destinations within a Canadian workflow. Key duties include tracking open actions, documenting handoffs, and ensuring source accuracy and exception tracking.

Candidates must have practical ability in account review and follow-up within a remote workflow. Strong written communication skills and sound judgment regarding issue resolution and escalation are required.

• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Account Review
• Case Management
• Service Recovery
• Queue Management
• Problem Solving
• Issue Resolution
• Escalation Management
• Case Documentation
• Customer Support
• Written Communication

• Customer Service & Support
• Hospitality
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate