Customer Support Specialist

Renata Travel DMC is hiring a Customer Support Specialist for its remote Canada workflow. This position combines Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting to keep deadline control, record completeness, and source accuracy visible from intake through handoff. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Core Responsibilities Maintain assigned customer support specialist work in Canada using Customer-Focused, Support-Focused, Specialized-Execution, Customer Support, and Case Management so deadline control remains traceable. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Review incoming information with Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, Case Documentation, and Customer Communication so incomplete or inconsistent items are identified before the next Canada workflow step. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Track open actions through Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Follow-Up, and Ticket Management while keeping record completeness, ownership, and deadlines visible. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Document decisions and handoffs with Customer Support, Case Management, and Problem Solving so another authorized teammate can continue the Canada work without reconstructing its history. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Use Case Documentation, Customer Communication, and Customer-Focused, Support-Focused, Specialized-Execution to support quality; escalate exceptions whenever source accuracy cannot be confirmed from the available record. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Success Standard Strong performance in this Canada-based Customer Support Specialist role means Ticket Management, Follow-Up, and Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting reinforce deadline control, record completeness, and source accuracy; unresolved items retain an owner and completed work leaves a verifiable evidence trail. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Role Fit Practical ability with Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Operations, and Case Management in a remote Canada workflow. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Clear written communication using Customer Support and Case Documentation when documenting ownership, status, and next actions. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Comfort applying Customer Communication, Ticket Management, and Problem Solving while maintaining accurate records for Renata Travel DMC. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Sound judgment around Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Follow-Up, and Customer-Focused, Support-Focused, Specialized-Execution, including when a Canada workflow item requires escalation. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role. Position Details Full-time. Associate level. 100% remote within Canada. Base salary: $40,000-$60,000 per year. For this Customer Support Specialist at Renata Travel DMC, remote execution is complete when problem solving, case management, and customer support leave the Canada workflow secure, current, and ready for the next authorized teammate. Evidence focus: Customer-Focused, Support-Focused, Specialized-Execution, Incoming Destination-Management Work Across Italy And Mediterranean Destinations Reporting, Issue Resolution, and Follow-Up for this Canada role.

The specialist manages customer support cases and destination management operations for Italy and Mediterranean destinations. Key duties include tracking open actions, documenting decisions, and ensuring record completeness and source accuracy.

Candidates must have practical ability in case management and customer-focused support within a remote workflow. Strong written communication skills and sound judgment for escalating workflow items are required.

• Problem solvingPreferred

Identified from the job description. Confirm important requirements above.

• Customer Support
• Case Management
• Ticket Management
• Issue Resolution
• Problem Solving
• Customer Communication
• Case Documentation
• Destination Management
• Follow-Up
• Written Communication

• Customer Service & Support
• Hospitality
• Administrative

Minimum experience

0+ years

Posting language

English

Working hours

40 hours per week

Seniority

Associate