Opens an external site
- Employment type
- Full-time
- Experience level
- Mid-level · 2+ years
- Minimum education
- Professional degree
- Posting language
- English
- Working hours
- 40 hours per week
Job summary
Perform specialized skincare treatments and conduct personalized consultations to meet customer beauty goals. Build long-term client loyalty through expert product recommendations and exceptional luxury customer service.
Job details
Discover Rennaï, the beauty and modern self-care destination of the future. At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery. Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out. POSITION OVERVIEW We are seeking a certified and skilled Esthetician with a genuine passion for the beauty industry, entrusted with providing personalized skincare and beauty services through exceptional customer service. The successful candidate will be customer-focused, have an eye for detail and an extensive knowledge of luxury beauty products, and play a critical role in creating a personalized customer experience anchored in self-care. Reporting to the Experience Manager, the Esthetician will build genuine connections with our valued clientele, helping them discover and embrace their individual beauty. This position includes a comprehensive benefits package. RESPONSIBILITIES Treatments and Consultations * Perform esthetic procedures such as facials, microdermabrasion, chemical peels, and other beauty treatments, using cutting-edge techniques and high-quality products. * Conduct thorough consultations to assess customers’ skincare needs, concerns, and goals, employing empathy and self-awareness to provide personalized recommendations on suitable treatments and products. * Maintain a clean, organized, and hygienic treatment area, adhering to all safety and sanitation guidelines to ensure a safe and comfortable environment. Expert Product Knowledge * Demonstrate an in-depth understanding of luxury skincare and beauty products, and effectively educate customers on their features, benefits, and proper usage to increase sales and enhance the customer experience. Customer Experience * Build trusted customer relationships by maintaining self-awareness, providing exceptional and consistent service, offering follow-up recommendations and establishing personalized skincare regimens to foster long-term client loyalty. * Proactively identify opportunities to upsell and cross-sell products and services during treatments and consultations, enhancing customer experience and driving sales. * Efficiently manage appointments, ensuring that all customers receive timely and exceptional service while maintaining a smooth workflow throughout the day. Team Collaboration * Collaborate with fellow estheticians, beauty advisors, and other team members to create a cohesive, accountable, and positive work environment, sharing knowledge, insights, and best practices to collectively achieve department goals and customer satisfaction. Rennaï Representation * Represent our luxury beauty retailer with pride and professionalism by embodying the brand’s values, authenticity, and aesthetic through personal grooming and style. * Act as a brand ambassador both in-store and online, leveraging social media platforms to engage with customers and promote our products. Continuous Learning * Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events. SKILLS AND EXPERIENCE YOU WILL NEED * Valid esthetician licence from an accredited institution. * Proven experience as an esthetician, preferably in a luxury spa, salon, or high-end beauty environment. * In-depth knowledge of skincare principles, techniques, and treatment modalities, with a focus on luxury brands and products. * Excellent communication and interpersonal skills; bilingual in French and English. * Exceptional customer service skills, relationship building/handling, and sales acumen. * Impeccable personal presentation and grooming, maintaining a polished and sophisticated appearance. * Flexibility to work evenings, weekends, and holidays as required. BONUS POINTS IF YOU * Have a degree or certification in a related field. * Have in-depth knowledge of the luxury beauty market, including emerging trends and customer preferences. * Are a self-care and wellness ambassador. Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our customers’ lives.
What you’ll do
Perform specialized skincare treatments and conduct personalized consultations to meet customer beauty goals. Build long-term client loyalty through expert product recommendations and exceptional luxury customer service.
Requirements
Must hold a valid esthetician license and have proven experience in a luxury spa or high-end beauty environment. Proficiency in both French and English and a strong knowledge of luxury skincare principles are required.
Benefits
- Comprehensive benefits package
Listed skills
- Customer service · Preferred
Other relevant skills
Identified from the job description. Confirm important requirements above.
- Facials
- Microdermabrasion
- Chemical Peels
- Skincare Consultation
- Luxury Beauty Product Knowledge
- Customer Service
- Sales Acumen
- Bilingual French and English
- Relationship Building
- Appointment Management
- Upselling
- Cross-selling
- Personal Grooming
- Social Media Engagement
- Sanitation Guidelines
- Interpersonal Communication
Job areas
- Retail
- Customer Service & Support
- Hospitality
- Healthcare
- Sales
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