Fragrance Specialist

Job summary

Provide expert fragrance consultations and exceptional client service to drive sales and build long-term loyalty. Manage client relationships using CRM tools and support brand activations and product launches.

Job details

ABOUT RENNAÏ Rennaï is a fast-growing retail beauty and modern self-care brand on a mission to make 360° self-care simple, inspiring, and accessible. Our retail ecosystem combines curated global beauty products with personalized wellness services that nurture the mind, body, and soul. RESPONSIBILITIES Client Experience * Build trusted relationships through active listening, genuine engagement, and professional, empathetic communication. * Provide exceptional clientele service by addressing inquiries, solving issues, and ensuring client satisfaction. * Offer elevated self‑care services and experiential touchpoints to every client. Expert Product Knowledge * Maintain deep knowledge of our luxury fragrance portfolio, including scent composition, brand story, and usage recommendations. * Stay up to date with new fragrance launches to provide accurate, relevant, and inspiring product guidance. Fragrance Consultations * Educate clients on fragrance families, scent profiles, and product benefits. * Guide clients in discovering the perfect fragrance for every mood or occasion. * Provide tailored product recommendations and offer samples to enhance client engagement. RESPONSIBILITIES (CONTD) Sales Excellence * Consistently meet and exceed sales goals and KPIs provided by Rennaï and aligned with the Brand Experience Ambassador expectations. * Drive conversion, units per transaction (UPT), and sales per hour (SPH) performance to achieve counter and store targets. * Open new client profiles and capture client data with accuracy to support personalization and future engagement. Client Relationship Building * Leverage CRM tools to build, track, and nurture strong client relationships. * Conduct follow‑ups, outreach, and tailored communication to encourage repeat visits and foster long‑term loyalty. Event & Activation Support * Support event activations, promotional moments, and brand initiatives by actively booking clients and reaching assigned event targets. * Champion and help execute new product launches, ensuring compelling storytelling and strong product visibility. Team Collaboration & Brand Contribution * Collaborate with team members to achieve total brand counter goals and contribute to a positive, high‑performance environment. * Uphold Rennaï’s values, service standards, and luxury retail aesthetics in every interaction. GOALS * Successfully achieve department and brand goals through confident communication of product value and exceptional service delivery. * Utilize interpersonal skills to upsell, cross‑sell, and tailor recommendations to each client’s self‑care needs. RENNAÏ REPRESENTATION * Embody Rennaï’s values, authenticity, and esthetic with pride and professionalism. * Serve as a passionate brand ambassador both. in‑store and during events CONTINUOUS LEARNING * Embrace a growth mindset by staying up-to-date with industry developments, attending product trainings, and participating in brand events. * Share knowledge with fellow team members, fostering a collaborative, supportive, and positive work environment. THE FIRST YEAR Months 1 – 5 * Training on brands, company culture, and ways of working. * Preparing for store opening and learning policies and procedures and technologies/ platforms. Month 6+ * Store opening, operations, client service, continued brand education, and active contribution to sales KPIs and performance metrics. SKILLS AND EXPERIENCE YOU WILL NEED * 2+ years of experience in the fragrance industry. * High school diploma or equivalent. * General knowledge of different fragrance brands. * Exceptional active listening, communication, and interpersonal skills, with the ability to connect with diverse clientele. * Self-motivated, with a proactive approach to problem-solving. * Professional appearance and demeanor. * Ability to work in a fast-paced, dynamic retail environment. * Flexibility to work evenings, weekends, and holidays. BONUS POINTS IF YOU * Have experience in luxury beauty or fragrance retail. * Are passionate about perfumery and emerging scent trends. * Embrace a self‑care and wellness‑focused lifestyle. The brand you work with may change over time depending on the needs of the business. Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our client’s lives.

What you’ll do

Provide expert fragrance consultations and exceptional client service to drive sales and build long-term loyalty. Manage client relationships using CRM tools and support brand activations and product launches.

Requirements

Requires at least 2 years of experience in the fragrance industry and a high school diploma. Candidates must possess strong communication skills and the flexibility to work evenings, weekends, and holidays.

Listed skills

• Customer service · Preferred
• collaborative · Preferred
• Collaboration · Preferred
• interpersonal skills · Preferred
• Interpersonal · Preferred
• Client · Preferred
• Sales · Preferred
• Communication · Preferred
• Accuracy · Preferred
• positive · Preferred
• CRM Tools · Preferred
• CRM · Preferred

Other relevant skills

Identified from the job description. Confirm important requirements above.

• Fragrance Consultation
• Client Relationship Management
• Sales Performance
• Luxury Retail
• Active Listening
• Interpersonal Communication
• CRM Tools
• Product Knowledge
• Upselling
• Cross-selling
• Problem Solving
• Event Activation

Job areas

• Retail
• Sales
• Customer Service & Support

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