Supervisor, Events & Visual Presentation (Maternity Leave Replacement)

Mont-Royal, QC
On-site
Posted Aug 13, 2026
1 position

Opens an external site

Employment type: Full-time
Experience level: Mid-level · 2+ years
Minimum education: Bachelor’s degree
Posting language: English
Working hours: 40 hours per week

Job summary

The Supervisor coordinates and executes in-store events, marketing activations, and visual merchandising standards to drive client engagement and sales. They act as a bridge between planning and execution, ensuring the store environment and service teams are fully equipped to meet brand objectives.

Job details

About Rennaï Discover Rennaï, the beauty and modern self-care destination of the future. At Rennaï, we are dedicated to helping individuals achieve well-being through 360° self-care in a highly accessible setting. Inspired by the French word Renaissance, meaning rebirth and renewal, we are committed to empower individuals on their journey towards self-care, self-love, and self-discovery. Our range of carefully curated beauty products from around the world is complemented by personalized self-care services, including consultations with beauty, nutrition, and wellness experts. We offer a variety of services to nourish the mind, body, and soul, providing everything you need to feel your best, both inside and out. POSITION OVERVIEW The Supervisor, Events & Visual Presentation plays a critical role in bringing Rennaï’s brand to life on the floor every day. Responsible for coordinating and executing in-store events, services, and visual presentation, this role ensures that every initiative designed by the Store Resource Team is flawlessly implemented in-store. Reporting to the Senior Director, Sales & Operations, this role is the bridge between planning and execution, ensuring the sales and service teams have the tools, materials, and environment they need to drive results. They also play a hands-on role in day-of-event execution, service experience support, and maintaining the overall visual and experiential standards of the store. This position includes a comprehensive benefits package. RESPONSIBILITIES Event, Marketing & Service Coordination * Coordinate and execute all in-store marketing events, brand-led activations, social media events, and experiential retail programs in collaboration with the Store Resource Team, Brand Partners, Marketing Team, and Store Leadership Team. * Support and execute omni-channel activations designed to drive traffic, client engagement, conversion, and brand awareness. * Lead the planning, coordination, and execution of 360° activation strategies, ensuring alignment between marketing, merchandising, store operations, services, and brand objectives. * Build and maintain strong partnerships with vendors and brand representatives, including negotiating activation support, event participation, sampling opportunities, and promotional programs. * Collaborate with Carbon Leo and other external partners to support store activations, events, and marketing initiatives. * Coordinate all Out-of-Store (OOS) and mall-wide activations, ensuring seamless execution and alignment with brand standards. * Partner closely with Front-of-House leadership teams to support all in-store events, services, client experience initiatives, and brand activations. * Participate in weekly cross-functional meetings with Operations, Merchandising, Marketing, and Store Leadership teams to align priorities and execution plans. Retreat Experience Management * Oversee and coordinate all activation and utilization of the Retreat space to maximize client engagement and business opportunities. * Manage the operational and experiential standards of the Retreat Bar in partnership with the two Baristas. * Develop strategies to increase Retreat utilization, event participation, service bookings, and client conversion. * Coordinate all Retreat-related events, services, and brand experiences to ensure operational readiness and exceptional execution. * Ensure all supplies, inventory, equipment, and presentation standards within the Retreat space are maintained and replenished. Visual Merchandising Execution * Oversee daily, seasonal, and promotional visual merchandising standards across the entire store. * Ensure all brand merchandising standards, displays, campaigns, and planograms are current and accurately executed. * Coordinate all product launches, brand updates, assortment changes, product removals, and display modifications. * Ensure all visual merchandising displays, fixtures, testers, and graphics remain clean, maintained, and optimized to drive sales. * Regularly review product placement strategies and update merchandising based on sales performance, client flow, and sell-through opportunities. * Partner with Merchandising and Front-of-House teams to ensure displays maximize both client experience and commercial results. * Execute visual directives from the Store Resource Team while adapting to store-specific opportunities and requirements. * Coordinate repairs, maintenance requests, fixture updates, and visual presentation issues with Facilities and Loss Prevention teams as required. Day-of Event Execution & Troubleshooting * Act as the lead on event, activation, and service days, coordinating set-up, execution, and troubleshooting of on-site issues. * Ensure service providers, vendors, influencers, social media partners, staff, and brand partners are properly briefed, equipped, and supported. * Support Front-of-House teams in delivering a seamless luxury client experience during all events and activations. * Monitor event performance and client engagement throughout activations, making adjustments as required to maximize results. Product Placement & Commercial Optimization * Own and manage the impulse merchandising program at cash wrap locations. * Analyze sell-through results and identify opportunities for assortment changes, new product introductions, and improved placement strategies. * Maintain and update all tracking files related to impulse sales, product performance, and merchandising opportunities. * Recommend and implement product placement adjustments to maximize visibility, conversion, and sales productivity. Tester, Sampling & Brand Support Management * Partner with Operations to support daily tester management needs while ensuring compliance with approved tester budgets. * Coordinate tester requirements for new brand launches, visual updates, seasonal campaigns, and promotional activations. * Manage and maintain the Gift-With-Purchase (GWP) and Sampling Programs, including inventory monitoring, replenishment, forecasting, and execution. * Ensure sampling inventory remains accurate and available to support brand objectives, promotional initiatives, and client acquisition strategies. * Collaborate with Brand Partners to secure additional tester support, sampling opportunities, and promotional assets. Collaboration & Client Experience * Collaborate with Front-of-House Managers to support client experience strategies and service excellence initiatives. * Support the implementation, maintenance, and continuous improvement of client experience SOPs. * Partner with Operations, Merchandising, Marketing, Facilities, and Loss Prevention teams to ensure seamless execution of business priorities. * Provide ongoing feedback and recommendations to leadership regarding operational efficiencies, event effectiveness, visual standards, and client engagement opportunities. Post-Event Reporting & Business Performance * Collect, analyze, and report on event and activation KPIs, including traffic, profile capture, service bookings, sales performance, conversion, client acquisition, and ROI. * Monitor performance of marketing activations, sampling programs, GWPs, and Retreat utilization initiatives. * Provide detailed feedback and recommendations to the Store Resource Team and Leadership Team regarding future activations and optimization opportunities. * Maintain accurate inventories of event materials, supplies, samples, visual merchandising assets, promotional collateral, and service tools, ensuring timely replenishment when required. SKILLS AND EXPERIENCE YOU WILL NEED * Proven experience in visual merchandising, in-store event execution, preferably in the luxury, beauty, or retail industry. * Solid sense of visual aesthetics, with the ability to translate brand guidelines into impactful in-store presentations and experiences. * Exceptional organizational and time management skills, with the ability to prioritize tasks and meet deadlines in a fast-paced environment. * Excellent communication and interpersonal skills to effectively handle relationships and collaborate with cross-functional teams, store associates, and vendors. * Flexibility to work evenings, weekends, and holidays as required. BONUS POINTS IF YOU * Have a degree in visual merchandising, fashion, design, or a related field. * Are a confident leader with experience supervising small teams or coordinating cross-functional collaboration. * Have in-depth knowledge of the luxury beauty market, including emerging trends and client preferences. Join our dynamic team and be part of a luxurious beauty experience that empowers individuals to embrace their uniqueness. Together, let’s create an inspiring space where beauty and confidence flourish, making a lasting impact on our clients’ lives.

What you’ll do

Requirements

Candidates should have proven experience in visual merchandising and in-store event execution, preferably within the luxury or beauty retail sectors. Strong organizational, communication, and leadership skills are required to manage cross-functional teams and vendor relationships effectively.